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“Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.”[from Wikipedia]

ConceptDraw PRO is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw PRO became ideal for construction the IVR diagrams.

IVR Diagram in ConceptDraw PRO

Example 1. IVR Diagram in ConceptDraw PRO

Developing and implementation of Interactive voice response system are the complex processes which require clear and comprehensive IVR diagram, only in this case you will have the needed result. Interactive Voice Response Diagrams Solution will help you in this process thanks to the extensive drawing tools, a set of templates and samples, and library with numerous predesigned vector objects.

Example 2. IVR Services Diagram

The following features make ConceptDraw PRO the best IVR Diagrams software:

  1. You don't need to be an artist to draw professional looking diagrams in a few minutes.
  2. Large quantity of ready-to-use vector objects makes your drawing diagrams quick and easy.
  3. Great number of predesigned templates and samples give you the good start for your own diagrams.
  4. ConceptDraw PRO provides you the possibility to use the grid, rules and guides. You can easily rotate, group, align, arrange the objects, use different fonts and colors to make your diagram exceptionally looking.
  5. All ConceptDraw PRO documents are vector graphic files and are available for reviewing, modifying, and converting to a variety of formats: image, HTML, PDF file, MS PowerPoint Presentation, Adobe Flash, MS Visio XML.
  6. Using ConceptDraw STORE you can navigate through ConceptDraw Solution Park, managing downloads and updates. You can access libraries, templates and samples directly from the ConceptDraw STORE.
  7. If you have any questions, our free of charge support is always ready to come to your aid.

Use Product:

  • IVR Diagrams Software
  • Logical Network Diagram Software
  • Cisco Network Diagram Software
  • 3D Network Diagram Software
  • Technical Diagramming Tool
  • ConceptDraw PRO native Mac app
  • Easier to use than Microsoft Visio® and more powerful
  • With free support and thousands of templates

Use Solution:

  • Interactive Voice Response Diagram
  • Voice-over-Internet Protocol Diagram
  • Logical and physical structure of IVR systems
  • Design elements for IVR and VoIP diagrams
  • Templates and examples
  • Import/Export Microsoft Visio™
  • Export to vector graphics files
  • Export to Adobe Acrobat® PDF
  • Export to PPT™
  • Presentation mode

See also Samples:


IVR Systems
ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective.  Read more... →
IVR Systems
Picture: IVR Systems
Related Solution: Interactive Voice Response Diagrams

Interactive voice response (IVR) networks. Computer and Network Examples
Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.  Read more... →
Interactive voice response (IVR) networks
Picture: Interactive voice response (IVR) networks. Computer and Network Examples
Related Solution: Computer Network Diagrams

Design Element: IVR for Network Diagrams
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.  Read more... →
Network Diagramming Tools, Design Elements - Design Elements - IVR  (Win Mac)
Picture: Design Element: IVR for Network Diagrams

Network Diagram SoftwareIVR Services
Interactive Voice Response (IVR) Services  Read more... →
IVR services network diagram - Computer and Networks solution sample
Picture: Network Diagram SoftwareIVR Services

Compatibility: Apple® OS X 10.10 or later
Microsoft® Windows® 7/8.1/10

Price: ConceptDraw PRO US$199
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