IVR Systems

“Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operation.

Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. IVR also enables customer prioritization.”[from Wikipedia]

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity.

IVR Systems

Example 1. IVR Systems - IVR Customer Service Hotline Diagram

How many examples and samples of IVR systems are included in the Interactive Voice Response Diagrams Solution! They are so various, professional looking, neatly made and attractive. Choosing the desired of them you can change it in seconds and then successfully use in your work activity.

Interactive Voice Response Diagrams Solution in ConceptDraw STORE

Example 2. Interactive Voice Response Diagrams Solution in ConceptDraw STORE

It was also developed the Interactive Voice Response library with 35 ready-to-use vector objects to help you in IVR systems diagrams drawing. Use actively them and many other objects from the numerous libraries of ConceptDraw Solution Park.

IVR Balance Recharge Diagram

Example 3. IVR Systems - IVR Balance Recharge Diagram

The samples you see on this page were created in ConceptDraw PRO using the tools of Interactive Voice Response Diagrams Solution. They are the good examples of IVR Systems diagrams, and also successfully demonstrate solution's capabilities. An experienced user spent 10 minutes creating every of these samples.

All source documents are vector graphic documents. They are available for reviewing, modifying, or converting to a variety of formats (PDF file, MS PowerPoint, MS Visio, and many other graphic formats) from the ConceptDraw STORE. The Interactive Voice Response Diagrams Solution is available for all ConceptDraw PRO v9.5 or later users.






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Hotel Service Process

This sample shows computer network diagram of the hotel service process, structure of the hotel service departments and the connection of each department to the internet using the WLAN equipment (routers, hub. etc.). This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Computer and Networks solution from Computer and Networks area of ConceptDraw Solution Park.Hotel Service Process
Picture: Hotel Service Process
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Network Diagramming Software for Design IVR Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.Network Diagramming Software, Design Elements - IVR (Windows, Macintosh)
Picture: Network Diagramming Software for Design IVR Network Diagrams

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.Interactive voice response (IVR) networks
Picture: Interactive voice response (IVR) networks. Computer and Network Examples
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