IVR systems architecture

This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

IVR diagram

Used Solutions

Computer and Networks >

Interactive Voice Response Diagrams

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.

How to Build a Flowchart

Conventional and wireless ad hoc network

This infographic sample visualizes the Conventional and wireless ad hoc network. It was designed on the base of the Wikimedia Commons file: Běžná bezdrátová síť a ad hoc síť.png.
[commons.wikimedia.org/ wiki/ File:B%C4%9B%C5%BEn%C3%A1_ bezdr%C3%A1tov%C3%A1_ s%C3%AD%C5%A5_ a_ ad_ hoc_ s%C3%AD%C5%A5.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"A wireless ad hoc network (WANET) is a decentralized type of wireless network. The network is ad hoc because it does not rely on a pre existing infrastructure, such as routers in wired networks or access points in managed (infrastructure) wireless networks. Instead, each node participates in routing by forwarding data for other nodes, so the determination of which nodes forward data is made dynamically on the basis of network connectivity. In addition to the classic routing, ad hoc networks can use flooding for forwarding data.
Wireless mobile ad hoc networks are self-configuring, dynamic networks in which nodes are free to move. Wireless networks lack the complexities of infrastructure setup and administration, enabling devices to create and join networks "on the fly" – anywhere, anytime." [Wireless ad hoc network. Wikipedia]
The infographic example "Conventional and wireless ad hoc network" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.

Network infographic

Used Solutions

Illustrations >

Computers and Communications

Wireless Networking for Mac

ConceptDraw PRO is a Wireless Network Drawing Mac OS software.

HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.

Personal area (PAN) networks. Computer and Network Examples

Personal area network (PAN) is a network organized on a limited area and used for data transmission between various personal devices, such as computers, tablets, laptops, telephones, different digital and mobile devices, etc. and also for connecting to higher level network and Internet. PAN is used to manage the interconnections of IT devices which surround a single user and generally contains such appliances, as cordless mice, keyboard, phone, and Bluetooth handsets. PANs can be wired with computer buses, or wirelessly connected to the Internet using such network technologies as Bluetooth, Z-Wave, ZigBee, IrDa, UWB, Body Area Network. PANs have a lot of pros and cons, they are expedient, lucrative and handy, but sometimes have bad connection with other networks on the same radio bands, Bluetooth has distance limits and slow data transfer speed, but is comparatively safe. ConceptDraw PRO diagramming software supplied with numerous solutions of Computer and Networks Area included to ConceptDraw Solution Park perfectly suits for designing the Personal Area Networks.

Active Directory Diagrams

Active Directory Diagrams solution significantly extends the capabilities of ConceptDraw PRO software with special Active Directory samples, convenient template and libraries of Active Directory vector stencils, common icons of sites and services, icons of LDPA elements, which were developed to help you in planning and modelling network structures and network topologies, in designing excellently looking Active Directory diagrams, Active Directory Structure diagrams, and Active Directory Services diagram, which are perfect way to visualize detailed structures of Microsoft Windows networks, Active Directory Domain topology, Active Directory Site topology, Organizational Units (OU), and Exchange Server organization.

Office - Design Elements

Designing a workspace or office involves careful consideration of form and function. Conceptdraw offers you all nessesary office design elements in one library. Combine, match, design and create!

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format.

ConceptDraw Arrows10 Technology

Virtual networks. Computer and Network Examples

A Virtual network is a computer network that consists of virtual network links, i.e. between the computing devices there isn't a physical connection. Well known forms of network virtualization are virtual networks based on the virtual devices (for example the network based on the virtual devices inside a hypervisor), protocol-based virtual networks (VLAN, VPN, VPLS, Virtual Wireless network, etc.) and their combinations. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Virtual network.

Cisco Network Templates

Cisco network diagram - ISG topology diagram

Cisco is a huge multinational company that develops and sells worldwide the]network equipment, mainly for large organizations and telecommunication companies. So, it has large number of enterprise clients in a corporate environment. Therefore many network engineers often draw the Network diagrams for Cisco hardware and are needed in a powerful vector drawing software. ConceptDraw PRO is ideal for this goal, enhanced with professional Cisco Network Diagrams solution from Computer and Networks area of ConceptDraw Solution Park it offers a wide variety of vector design objects libraries, samples and also large set of Cisco network templates. The use of templates is the easiest and time-saving way of drawing professional-looking diagrams and schematics. Use them to design Cisco Network Topologies, Cisco Network Diagrams, Cisco ISG Topology Diagrams, Cisco Express Forwarding Diagrams, Rack Diagrams, Network Organization Charts, Wireless Computer Network Diagrams, Vehicular Network Diagrams, and many other types of diagrams without efforts.

Cisco Security. Cisco icons, shapes, stencils and symbols

Cisco Network Diagram. Design Elements - Cisco Security (Win Mac)

The ConceptDraw vector stencils library "Cisco Security" contains 16 symbols of security devices and equipment for drawing the computer network diagrams using the ConceptDraw PRO diagramming and vector drawing software.

Cisco Network Examples and Templates

Cisco Network Diagram Examples and Templates (Win Mac)

The Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park provides a wide collection of predesigned templates and samples that help you to create the Cisco Network Diagrams in one moment.

How to Create a Cross Functional Flow Chart

Opportunity flow chart - Order processing

If neither of 45 vector shapes of the Cross-Functional Flowcharts solution don't fit your needs, you will want to learn How to create a unique Cross-Functional flowchart. ConceptDraw Arrows10 Technology - This is more than enough versatility to draw any type of diagram with any degree of complexity. Drawing software lets you to make horizontal and vertical, audit, opportunity and many more flowcharts.

Telecommunication Network Diagrams

Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Download ConceptDraw PRO
Free 21 Trial for Mac and PC

Buy Now