8 Step Problem Solving
QualityIn Solutions from Quality Management Area we support quality and manufacturing managers with visualization tools for production quality control and improvement. The solutions from Quality Management Area extend ConceptDraw DIAGRAM software with Quality Diagrams. Quality mind mapsThis solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved). |
This mind map shows 8 steps approach to solving any kind of product or service problems.
Example 1. 8 Step Problem Solving
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8 Step Problem Solving
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Clarify the problem
- make sure you clearly state the problem and state how it ties to your unit mission
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Breakdown the problem
- identify performance gap; what is the current performance compared to desired performance
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Set a target
- what level of performance is desired and by when
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Analyze the root cause
- get to the level of cause that will ensure the problem does not recur
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Develop countermeasures
- identify what specific actions need to be taken to counter the root cause of the problem
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See countermeasures through
- follow-up and verify countermeasures are being applied.
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Evaluate both results and process
- make sure the countermeasures are providing the results predicted and desired
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Standardize successful processes
- share your successes with functionals, make the changes permanent.
The Benefits for ConceptDraw MINDMAP Brainstorming Software
- ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
- ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
- The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
- Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
- ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.
SEVEN RELATED HOW TO's:
ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with powerful HR Flowcharts Solution perfectly suits for Human Resource Management.
Picture: Human Resource Management
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Identify the root causes of quality issues with Fishbone diagram. Because Fishbone diagram is hierarchical it is well-suited for capturing in a mind map for reviewing process towards proving which branch is the real root cause of an issue.
Picture: Fishbone Diagram
Related Solution:
Identify how factors influence each other. Factors mostly influencing called “Drivers” Primarily affected factors called “Indicators”. Problem solving further focuses on changing driver factors by corrective actions. Indicator factors help establish KPI (Key Performance Indicators) to monitor changes and the effectiveness of corrective actions in resolving a problem.
Picture: Relations Diagram
Related Solution:
This method of problem analysis is widely used in IT, manufacture industries and chemical engineering. If you want to take a fresh look on your problem, you can draw a fishbone diagram with ConceptDraw DIAGRAM software, which supports both MAC OS and Windows. You can see and download fishbone diagram samples and templates in ConceptDraw Solution Park.
This Fishbone (Ishikawa) diagram can be applied as template for performing the cause and effect analysis of a service industry problems. It can help to determine factors causing problems. Causes in this diagram are categorized according to the 4S’s principle that means Surroundings, Suppliers, Systems and Skills. Grouping causes allows to reveal main interactions between different events. This diagram was made using ConceptDraw Fishbone diagrams solution. It can help to reveal the causes effected a complicated issue. Of course it can be used together with other methods of approaching to the problem solving.
Picture: Draw Fishbone Diagram on MAC Software
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Communication is the main challenge and the key success factor for remote project management. Communicating visually via Skype you bring all team and customers onto the one page.
Remote Presentation for Skype solution for ConceptDraw MINDMAP helps communicate with remote team and customers in visual manner on wide range of issues. Using this solution for regular status meetings allows you to push your team on tasks and keep task statuses up to date.
Picture: Communication Tool for Remote Project Management
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ConceptDraw MINDMAP preserves total quality management and helps bring out the best in your products and services.
Picture: Mind Maps at work for Quality Managers
Related Solution:
Sometimes it’s quite useful to look on a problem from another view. To gain insight into an obstacle you should use SWOT analysis, and this will help you to see the whole situation. When composing a SWOT matrix, you divide your problem onto four elements - strengths, weaknesses, opportunities and threats and place them into matrix.
This sample SWOT analysis matrix of the athletic shoes producing company was designed on the base of template provided by ConceptDraw SWOT and TOWS Matrix Diagrams solution. It delivers number of easy-to-use templates and samples of SWOT and TOWS matrices for ConceptDraw DIAGRAM. Applying one of these templates, enables to quickly find out Strengths, Weaknesses, Opportunities, and Threats. After creating a list managers can consider methods the business can use to amplify strengths and to decrease weaknesses; realize opportunities; and avoid threats.
Picture: SWOT Analysis
Related Solution:
ConceptDraw
MINDMAP 16