Facebook CRM Dashboard

This social media customer service dashboard sample visualizes CRM business metrics and KPIs using graphic indicators. "Social CRM (customer relationship management) is use of social media services, techniques and technology to enable organizations to engage with their customers. ... Social CRM has applications in marketing, customer service and sales, including: * Social Engagement with prospects... * Social Customer Service... * Personalized Marketing Strategy" [Social CRM. Wikipedia] The social CRM dashboard example "Facebook CRM Dashboard" was designed using ConceptDraw PRO software extended with CRM Center Dashboard solution from Management area of ConceptDraw Solution Park.