Process Flowchart - CH-1 Diagram

This CH-1 decomposition diagram models the business processes "Repairing of household devices by Service Center". "Let this process be organized in the following way: − Repair works are carried out at client’s place. − Repair works are carried out upon requests. Requests are to be accepted (registered) by service center operator every day from 8-00 till 20-00 (by phone). − Operator fills the repair order (there is a standard template of this document) on every registered request and then delivers it to service engineer. − On the same day service engineer contacts the client by phone in order to obtain more specific information and to estimate the cost and duration of repair work. − If service engineer hasn’t some of necessary repair parts, he(she) receives them at warehouse of service center. − Service engineer goes to the client and repairs the broken device at the time chosen by the client." [Specification of CH-1 notation. http://ch1-notation.blogspot.ru/2011/10/ch-1-notation-for-business-process.html] The business process flowchart example "Decomposition CH-1 diagram" was designed using ConceptDraw PRO software extended with the Cross-Functional Flowcharts solution from Business Processes area of ConceptDraw Solution Park.