Affinity diagram - Checkout operators leaving job

"Point of sale (also called POS or checkout) is the place where a retail transaction is completed. It is the point at which a customer makes a payment to the merchant in exchange for goods or services. At the point of sale the retailer would calculate the amount owed by the customer and provide options for the customer to make payment. The merchant will also normally issue a receipt for the transaction. ... The modern point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. Additionally it includes advanced features to cater to different functionality, such as inventory management, CRM, financials, warehousing, etc., all built into the POS software. Prior to the modern POS, all of these functions were done independently and required the manual re-keying of information, which can lead to entry errors." [Point of sale. Wikipedia] The affinity diagram example "Checkout operators leaving job" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.
Affinity diagram
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Inefficient checkout process
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Not happy in job
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