"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Globe
Base station
Satellite dish
Satellite dish
Communications satellite
Wireless cell tower
Radio waves
Radio waves
Cellular phone
Server
Laptop computer
Desktop computer
Car
Satellite truck
House
House
Office building
Mountain
Tree
Tree
User
Call-center
Multi-storey
Antenna
Router
IP phone
Fax
Network cell
IP Camera
Wireless router
Networking device
This Azure cloud architecture pattern diagram template was created on the base of figure in the article "Scheduler Agent Supervisor Pattern" from the Microsoft Developer Network (MSDN) website.
"Scheduler Agent Supervisor Pattern.
Coordinate a set of actions across a distributed set of services and other remote resources, attempt to transparently handle faults if any of these actions fail, or undo the effects of the work performed if the system cannot recover from a fault. This pattern can add resiliency to a distributed system by enabling it to recover and retry actions that fail due to transient exceptions, long-lasting faults, and process failures. ...
An application performs tasks that comprise a number of steps, some of which may invoke remote services or access remote resources. The individual steps may be independent of each other, but they are orchestrated by the application logic that implements the task.
Whenever possible, the application should ensure that the task runs to completion and resolve any failures that might occur when accessing remote services or resources. ...
If the application detects a more permanent fault from which it cannot easily recover, it must be able to restore the system to a consistent state and ensure integrity of the entire end-to-end operation. ...
The Scheduler Agent Supervisor pattern defines the following actors. These actors orchestrate the steps (individual items of work) to be performed as part of the task (the overall process):
- The Scheduler arranges for the individual steps that comprise the overall task to be executed and orchestrates their operation. ...
- The Agent contains logic that encapsulates a call to a remote service, or access to a remote resource referenced by a step in a task. ...
- The Supervisor monitors the status of the steps in the task being performed by the Scheduler. ...
The Scheduler, Agent, and Supervisor are logical components and their physical implementation depends on the technology being used." [msdn.microsoft.com/ ru-RU/ library/ dn589780.aspx]
The Azure cloud system architecture diagram template "Scheduler agent supervisor pattern" for the ConceptDraw PRO diagramming and vector drawing software is included in the Azure Architecture solutin from the Computer and Networks area of ConceptDraw Solution Park.
"Scheduler Agent Supervisor Pattern.
Coordinate a set of actions across a distributed set of services and other remote resources, attempt to transparently handle faults if any of these actions fail, or undo the effects of the work performed if the system cannot recover from a fault. This pattern can add resiliency to a distributed system by enabling it to recover and retry actions that fail due to transient exceptions, long-lasting faults, and process failures. ...
An application performs tasks that comprise a number of steps, some of which may invoke remote services or access remote resources. The individual steps may be independent of each other, but they are orchestrated by the application logic that implements the task.
Whenever possible, the application should ensure that the task runs to completion and resolve any failures that might occur when accessing remote services or resources. ...
If the application detects a more permanent fault from which it cannot easily recover, it must be able to restore the system to a consistent state and ensure integrity of the entire end-to-end operation. ...
The Scheduler Agent Supervisor pattern defines the following actors. These actors orchestrate the steps (individual items of work) to be performed as part of the task (the overall process):
- The Scheduler arranges for the individual steps that comprise the overall task to be executed and orchestrates their operation. ...
- The Agent contains logic that encapsulates a call to a remote service, or access to a remote resource referenced by a step in a task. ...
- The Supervisor monitors the status of the steps in the task being performed by the Scheduler. ...
The Scheduler, Agent, and Supervisor are logical components and their physical implementation depends on the technology being used." [msdn.microsoft.com/ ru-RU/ library/ dn589780.aspx]
The Azure cloud system architecture diagram template "Scheduler agent supervisor pattern" for the ConceptDraw PRO diagramming and vector drawing software is included in the Azure Architecture solutin from the Computer and Networks area of ConceptDraw Solution Park.
Cloud computing system architecture diagram template
This IVR diagram sample illustrates how ENUM works by giving an example: Subscriber A sets out to call Subscriber B:
1. The User Agent of an ENUM-enabled subscriber terminal device, or a PBX, or a Gateway, translates the request for the number +34 98 765 4321 in accordance with the rule described in RFC 3761 into the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
2. A request is sent to the Domain Name System (DNS) asking it to look up the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
3. The query returns a result in the form of so called Naming Authority Pointer Resource NAPTR records, as per RFC 3403. In the example above, the response is an address that can be reached in the Internet using the VoIP protocol, SIP per RFC 3261.
4. The terminal application now sets up a communication link, and the call is routed via the Internet.
This IVR diagram sample was designed on the base of the Wikimedia Commons file: Ejemplo ENUM.jpg. [commons.wikimedia.org/ wiki/ File:Ejemplo_ ENUM.jpg]
"Being able to dial telephone numbers the way customers have come to expect is considered crucial for the convergence of classic telephone service (PSTN) and Internet telephony (Voice over IP, VoIP), and for the development of new IP multimedia services. The problem of a single universal personal identifier for multiple communication services can be solved with different approaches. One simple approach is the Electronic Number Mapping System (ENUM), developed by the IETF, using existing E.164 telephone numbers, protocols and infrastructure to indirectly access different services available under a single personal identifier. ENUM also permits connecting the IP world to the telephone system in a seamless manner." [Telephone number mapping. Wikipedia]
The IVR diagram example "Example ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
1. The User Agent of an ENUM-enabled subscriber terminal device, or a PBX, or a Gateway, translates the request for the number +34 98 765 4321 in accordance with the rule described in RFC 3761 into the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
2. A request is sent to the Domain Name System (DNS) asking it to look up the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
3. The query returns a result in the form of so called Naming Authority Pointer Resource NAPTR records, as per RFC 3403. In the example above, the response is an address that can be reached in the Internet using the VoIP protocol, SIP per RFC 3261.
4. The terminal application now sets up a communication link, and the call is routed via the Internet.
This IVR diagram sample was designed on the base of the Wikimedia Commons file: Ejemplo ENUM.jpg. [commons.wikimedia.org/ wiki/ File:Ejemplo_ ENUM.jpg]
"Being able to dial telephone numbers the way customers have come to expect is considered crucial for the convergence of classic telephone service (PSTN) and Internet telephony (Voice over IP, VoIP), and for the development of new IP multimedia services. The problem of a single universal personal identifier for multiple communication services can be solved with different approaches. One simple approach is the Electronic Number Mapping System (ENUM), developed by the IETF, using existing E.164 telephone numbers, protocols and infrastructure to indirectly access different services available under a single personal identifier. ENUM also permits connecting the IP world to the telephone system in a seamless manner." [Telephone number mapping. Wikipedia]
The IVR diagram example "Example ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
Types of Flowcharts
The vector stencils library "Fire safety equipment" contains 19 clipart images of fire safety equipment which you can easy use in your presentations and illustrations.
"Fire safety refers to precautions that are taken to prevent or reduce the likelihood of a fire that may result in death, injury, or property damage, alert those in a structure to the presence of an uncontrolled fire in the event one occurs, better enable those threatened by fire to survive in and evacuate from affected areas, or to reduce the damage caused by a fire. Fire safety measures include those that are planned during the construction of a building or implemented in structures that are already standing, and those that are taught to occupants of the building.
Threats to fire safety are referred to as fire hazards. A fire hazard may include a situation that increases the likelihood a fire may start or may impede escape in the event a fire occurs." [Fire safety. Wikipedia]
The clip art example "Fire safety equipment - Vector stencils library" was created in the ConceptDraw PRO diagramming and vector drawing software using the Presentation Clipart solution from the Illustration area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ illustrations-presentation-clipart
"Fire safety refers to precautions that are taken to prevent or reduce the likelihood of a fire that may result in death, injury, or property damage, alert those in a structure to the presence of an uncontrolled fire in the event one occurs, better enable those threatened by fire to survive in and evacuate from affected areas, or to reduce the damage caused by a fire. Fire safety measures include those that are planned during the construction of a building or implemented in structures that are already standing, and those that are taught to occupants of the building.
Threats to fire safety are referred to as fire hazards. A fire hazard may include a situation that increases the likelihood a fire may start or may impede escape in the event a fire occurs." [Fire safety. Wikipedia]
The clip art example "Fire safety equipment - Vector stencils library" was created in the ConceptDraw PRO diagramming and vector drawing software using the Presentation Clipart solution from the Illustration area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ illustrations-presentation-clipart
Figure
Fire door
Alarm CO detector
Bell
CO detector
Manual call point
Smoke detector 2
Fire Alarm Siren
Loudspeaker
Fire extinguisher
Fire alarm control panel
Fire bucket
High-resolution CCD digital camera
Infrared system for early fire detection
Infrared thermal imaging
Smoke detector
Security camera
Thermographic process control system
Beacon
What is SWOT Analysis in Marketing
"Banks offer many different channels to access their banking and other services:
(1) Automated Teller Machines.
(2) A branch is a retail location.
(3) Call center.
(4) Mail: most banks accept cheque deposits via mail and use mail to communicate to their customers, e.g. by sending out statements.
(5) Mobile banking is a method of using one's mobile phone to conduct banking transactions.
(6) Online banking is a term used for performing multiple transactions, payments etc. over the Internet.
(7) Relationship Managers, mostly for private banking or business banking, often visiting customers at their homes or businesses.
(8) Telephone banking is a service which allows its customers to conduct transactions over the telephone with automated attendant or when requested with telephone operator.
(9) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a video conference enabled bank branch clarification.
(10) DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main job is to increase the customer base for the bank." [Bank. Wikipedia]
The UML use case diagram example "Banking system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
(1) Automated Teller Machines.
(2) A branch is a retail location.
(3) Call center.
(4) Mail: most banks accept cheque deposits via mail and use mail to communicate to their customers, e.g. by sending out statements.
(5) Mobile banking is a method of using one's mobile phone to conduct banking transactions.
(6) Online banking is a term used for performing multiple transactions, payments etc. over the Internet.
(7) Relationship Managers, mostly for private banking or business banking, often visiting customers at their homes or businesses.
(8) Telephone banking is a service which allows its customers to conduct transactions over the telephone with automated attendant or when requested with telephone operator.
(9) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a video conference enabled bank branch clarification.
(10) DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main job is to increase the customer base for the bank." [Bank. Wikipedia]
The UML use case diagram example "Banking system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
Basic Flowchart Symbols and Meaning
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Globe
Base station
Satellite dish
Satellite dish
Communications satellite
Wireless cell tower
Radio waves
Radio waves
Cellular phone
Server
Laptop computer
Desktop computer
Car
Satellite truck
House
House
Office building
Mountain
Tree
Tree
User
Call-center
Multi-storey
Antenna
Router
IP phone
Fax
Network cell
IP Camera
Wireless router
Networking device
Work Order Process Flowchart. Business Process Mapping Examples
SWOT analysis Software & Template for Macintosh and Windows
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
DDCS
Server
Webcam
Wireless Network Storage
Personal computer
VoIP phone
Fax
Plotter
Mobile phone
Feature phone
Printer
Satellite dish
Satellite antenna
Automatic-tracking satellite dish
Wireless access point
Wireless router
Router
Network switch
Network device
Mobile GPS Terminal
GPS phone
Television antenna
Radio tower
Base station
Satellite
In-vehicle satellite telecommunication
Satellite dishes on ship
Airplane
Internet
Man
Woman
Call-center
Honeycomb
Mountain
Radio waves
Radio waves
Tower block
Office building
House
House
Globe
Wireless security camera
Truck
Tree
Conifer tree
1U hub / switch
2U hub / switch
1U server
2U Server
3U Server
4U Server
Communications satellite
Car
Radio waves
Firewall
Process Flowchart
Provide Team Training
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