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crm software, crm tools, customer management software CRM Center Dashboard

crm software, crm tools, customer management software
The CRM Center Dashboard solution extends ConceptDraw DIAGRAM functionality with CRM software tools, large collection of CRM Charts live objects, CRM icons, CRM indicators, CRM maps and navigation elements, the set of professionally designed CRM samples and templates to help you construct your own CRM Dashboards and CRM Center Dashboards in a few minutes, to depict the current and actual data by connecting or refreshing the data source file. The customer management software ConceptDraw DIAGRAM makes you free to choose the style for your dashboard and to regulate the quantity of clipart on the diagram according to your taste.
This call center dashboard template uses gauge indicators to visualize CRM business metrics and KPIs: First call resolution, Service level, Agent turnover rate, Average speed of answer, Percentage of calls blocked, Average after call work time, Average abandonment rate.
To set data source file for graphic indicator use Action menu.
Use this template to design your call centre dashboard with ConceptDraw PRO software.
The CRM dashboard template "Call center CRM Dashboard - Template" is included in CRM Center Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, thumb down, crm icons, support, crm icons, stadium, speech balloon, crm icons, responsiveness, crm icons, question mark, crm icons, level, crm icons, gauge indicator, kpi gauge, drawing shapes, customer loyalty, crm icons, customer interaction, crm icons,
Used Solutions
This call centre dashboard sample visualizes CRM business metrics and KPIs using graphic indicators.
"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. ...
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management." [Call centre. Wikipedia]
The customer relationship management dashboard example "Call Center CRM Dashboard" was designed using ConceptDraw PRO software extended with CRM Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, stadium, restriction, crm icons, question mark, crm icons, phone, crm icons, operator, support, crm icons, gauge indicator, kpi gauge, exclamation mark, crm icons, drawing shapes, dashboard, crm icons, customer quality, crm icons, customer preferences, crm icons, clock, crm icons, check, crm icons, appreciation, crm icons,
Used Solutions

meter dashboard, quantitative indicators Meter Dashboard

meter dashboard, quantitative indicators
Meter dashboard solution extends ConceptDraw DIAGRAM software with templates, samples and vector stencils library with meter indicators for drawing visual dashboards showing quantitative data.
HelpDesk

How To Create a CRM System Dashboard

CRM System Dashboard
Succeed in drawing the CRM Dashboards and CRM Center Dashboards depicting current and actual companies information and data with ConceptDraw DIAGRAM CRM software supplied with CRM Center Dashboard solution.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

process flow diagram, process flow chart Process Flowcharts

process flow diagram, process flow chart
This solution extends ConceptDraw DIAGRAM software with templates, samples, and library of vector shapes for drawing the Process Flowcharts.

bi dashboard, business intelligence solutions, dynamic chart, bi chart Business Intelligence Dashboard

bi dashboard, business intelligence solutions, dynamic chart, bi chart
Business Intelligence Dashboard solution extends the ConceptDraw DIAGRAM functionality with exclusive tools, numerous ready-to-use vector objects, samples and quick-start templates for creation professional Business Intelligence Dashboards, Business Intelligence Graphics, Business Intelligence Charts and Maps of different kinds. Design easy the BI dashboard, BI model or Dynamic chart in ConceptDraw DIAGRAM to monitor the company's work, to track the indicators corresponding your company's data, to display and analyze key performance indicators, to evaluate the trends and regularities of the processes occurring at the company.

rack, rack mount, rack solutions, server rack Rack Diagrams

rack, rack mount, rack solutions, server rack
The Rack Diagrams solution, including a vector stencil library, a collection of samples and a quick-start template, can be useful for all who deal with computer networks. Choosing any of the 54 library's vector shapes, you can design various types of Rack diagrams or Server rack diagrams visualizing 19" rack mounted computers and servers.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.