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"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions
The vector stencils library "Cisco products additional" contains 141 symbols of computer network devices and equipment.
"Cisco's products and services focus upon three market segments—Enterprise and Service Provider, Small Business and the Home. ...
Corporate market refers to enterprise networking and service providers.
Borderless networks ... routers, switches, wireless systems, security systems, WAN acceleration, energy and building management systems and media aware networks.
Collaboration ... IP video and phones, TelePresence, HealthPresence, Unified Communications, Call Center systems, Enterprise social networks and Mobile applications.
Datacenter and Virtualization ... Unified Computing, Unified Fabric, Data Centre Switching, Storage Networking and Cloud Computing services.
IP NGN (Next Generation Networks) ... High-end routing and switching for fixed and mobile service provider networks, broadcast video contribution/ distribution, entitlement and content delivery systems. ...
Small businesses include home businesses and (usually technology-based) startups.
Home user refers to individuals or families who require these kinds of services." [Cisco Systems. Wikipedia]
Create the computer network toplogy diagrams using the ConceptDraw PRO diagramming and vector drawing software with the design elements library "Cisco products additional".
The example "Design elements - Cisco products additional" is included in the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cisco products additional symbols
Cisco products additional symbols, wireless transport, wireless location appliance, wireless connectivity, wireless bridge, voice-enabled access server, voice-enabled communications server, voice gateway, virtual switch controller, VSC 3000, vault, half-full, vault, universal gateway , uBR910, transpath, terminal server, tablet, system controller, switch processor, streamer, half-full, streamer, software based router, file server, application server, service control, scanner, route, switch, processor, Si, route, switch, processor , protocol translator, network management appliance, netranger, multi-switch device, mobile streamer, mobile access router, lightweight single radio access point , lightweight double radio access point, jbod, intelliswitch stack, handheld, guard, generic softswitch, generic processor , generic gateway, fibre channel fabric switch, fibre channel disk subsystem, etherclient, ether client, dual mode access point , directory server, director-class fibre channel director, detector, data switch processor, data center switch, data center switch, content engine, cache director, communications server, access server, carrier routing system, CRS, car, callmanager, call manager, bridge, access point, access gateway, Workgroup director , WiSM, Wi-Fi tag, WLAN controller, VS C3000 host, SC2200 host, VPN concentrator , VIP, UPC, Unified Personal Communicator, Storage Solution Engine, SSE, SSL terminator, SIP Proxy server, SC2200, Signaling Controller, PXF, PMC, PIX firewall, PC with software , PC with router-based software, PC router card , PC adapter card, PC Card, NetSonar, MicroWeb Server, Mesh AP, Management Engine, ME 1100, MGX 8260, MGX 8240, MGX 8220, MAS gateway, Internet streamer, ITP, IP transport concentrator, IP communicator , IP TV content manager, IP TV broadcast server, IP, IOS firewall , IOS SLB, ICS 7750, ICM, H.323 , FireWall Service Module, FWSM , FC storage , DWDM ring, DWDM network line, DWDM filter , DSLAM, Content Transformation Engine, CTE, Content Service Module , CiscoWorks workstation, Cisco file engine, Cisco VN 5902, Cisco VN 5900, Cisco VN 2900, Cisco Unity Server , Cisco Unity Express, Cisco Unified Presence Server, Cisco Security Manager, Cisco MeetingPlace Express , Cisco MP, Cisco CA, Cisco 6920 RateMux, Cisco 6732 Access Server, Cisco 6701, Cisco 6700 Series, Cisco 5500 family, Cisco 4310 End Office System, Cisco 15800, Cisco 15200, Cisco 1000 , Centri firewall, CUBE, CSM-S, CDM, content distribution manager, CDDI-FDDI , BTS 10200, Softswitch, BBSM, AVS, Application Velicity System, ATA, ASIC processor , ADM, ACE, 10GE, FCoE, 100BaseT hub ,
Used Solutions

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.
The vector stencils library Office furniture contains 36 symbols of office furnishings and work surfaces.
"Office layouts are arranged so that staff can work together in departmental and team groupings, providing the best opportunity for efficient work flow, communication and supervision.
Office layout designs should provide an environment suitable for the business needs of the organisation. For example: call centres undertake their business ‘on screen’ and require small desk areas per staff member, minimum document storage, and may have limited requirements for photocopying facilities and printing. In contrast, companies handling paper based documentation will require larger desks for their staff, storage for records, archive facilities, photocopying and printing facilities close to hand." [Office space planning. Wikipedia]
Use the design elements library Office furniture to draw office floor plans, office suites, conference rooms, furniture arrangements and space layouts using the ConceptDraw PRO diagramming and vector drawing software.
The shapes library Office furniture is included in the Office Layout Plans solution from Building Plans area of ConceptDraw Solution Park.
Office furniture
Office furniture, work surface, storage unit, sofa, side chair, chair, side chair with arms, side chair, chair, sectional sofa with arms, sectional sofa, sofa, screen, rounded desk, desk, round corner, reception desk, podium, paper tray, marker board, lateral file, flat file, file cabinet, file, desk, right hand return, desk, left hand return, desk mat, desk, curved back sofa, sofa, cubicle desk, desk, credenza, credenza desk, couch, corner surface, chalkboard, chair, round table, table, chair, rectangular table, table, chair, rectangular table, rounded corners, table, chair, boat shape table, table, chair with arms, chair, bookcase, backboard,
Used Solutions
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions
The vector stencils library "Sales workflow" contains 39 sales workflow symbols.
Use these sales icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The sales pictograms library "Sales workflow" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting software
Accounting software, accounting software,
Accounts
Accounts, accounts,
Activities
Activities, activities,
ATM
ATM, ATM,
Call-taker, man
Call-taker, man, call taker, man,
Call-taker, woman
Call-taker, woman, call taker, woman,
Cash register
Cash register, cash register,
Contacts
Contacts, contacts,
Credit card transactions
Credit card transactions, credit card transactions,
Dealer
Dealer, dealer,
Direct mail
Direct mail, direct mail,
Dispatcher, man
Dispatcher, man, dispatcher, man,
Dispatcher, woman
Dispatcher, woman, dispatcher, woman,
Distribution point
Distribution point, distribution point,
Electronic mall
Electronic mall, electronic mall,
Invoice
Invoice, invoice,
Landing page
Landing page, landing page,
Lead
Lead, lead,
Lead conversion
Lead conversion, lead conversion, lead,
Leads
Leads, leads,
New products
New products, new products,
Nurturing
Nurturing, nurturing,
Online bank
Online bank, online bank,
Online order
Online order, online order,
Online payment
Online payment, online payment,
Products on sale
Products on sale, products on sale,
Product database
Product database, product database,
Product
Product, product,
Opportunities
Opportunities, opportunities,
Prospects
Prospects, prospects,
Proforma invoice
Proforma invoice, proforma invoice,
Sales
Sales, sales, leads,
Sales funnel
Sales funnel, sales funnel,
Sales manager, man
Sales manager, man, sales manager, man,
Sales manager, woman
Sales manager, woman, sales manager, woman,
Sales orders
Sales orders, sales orders,
Sales representative
Sales representative, sales representative,
Shipping provider
Shipping provider, shipping provider,
Social profile
Social profile, social profile,
Used Solutions

Databases Access Objects Model with ConceptDraw PRO

Database scheme example
ConceptDraw Basic gives the opportunity of interaction with any ODBC-compatible databases. For this the Database Access Objects Model is provided. All calls to the database are made by certain methods of objects of this model.

ConceptDraw Arrows10 Technology

Common network diargam
How should diagramming software work? Is it possible to develop a diagram as quickly as the ideas come to you? The innovative ConceptDraw Smart Connectors Technology - This is more than enough versatility to draw any type of diagram with any degree of complexity.

Connection points are necessary for diagramming network, flowchart and organizational charts. In ConceptDraw you connect shapes by attaching, or snapping and gluing, connectors to shape connection points.