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This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
Used Solutions
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Banknotes, banknotes,
Box
Box, box,
Businessman
Businessman, businessman, business man,
Businesswoman
Businesswoman, business woman,
Cellphone caller, man
Cellphone caller, man, cellphone caller,
Cellphone caller, woman
Cellphone caller, woman, cellphone caller,
Clerk, man
Clerk, man, clerk, man, man torso,
Clerk, woman
Clerk, woman, clerk, woman, woman torso,
Client computer
Client computer, client computer,
Cloud
Cloud, cloud,
Coins
Coins, coins,
Computer monitor
Computer monitor, computer monitor,
Crate
Crate, crate,
Credit cards
Credit cards, credit cards,
Credit card American Express
Credit card American Express, American Express credit card,
Credit card China UnionPay
Credit card China UnionPay, China UnionPay credit card,
Credit card Discover
Credit card Discover, Discover credit card,
Credit card Master
Credit card Master, Master credit card,
Credit card Visa
Credit card Visa, Visa credit card,
Customer, man
Customer, man, customer, man, man torso,
Customer, woman
Customer, woman, customer, woman, woman torso,
Data base
Data base, data base, database,
Disqualified
Disqualified, unqualified, disqualified, unlike,
Document
Document, document,
Documents
Documents, documents,
Document folder
Document folder, document folder, documents,
Email
Email, email,
Exporting
Exporting, exporting,
Man figure
Man figure, man figure, business man,
Woman figure
Woman figure, woman figure, business woman,
Folder closed
Folder closed, folder closed,
Folder opened
Folder opened, folder opened,
Importing
Importing, importing, box,
International
International, international, globe,
Mail
Mail, mail,
Mobile
Mobile, mobile,
Notes
Notes, notes,
PayPal
PayPal, PayPal,
Phone
Phone, phone,
Phone caller, man
Phone caller, man, phone caller, man, clerk, man, man torso,
Phone caller, woman
Phone caller, woman, phone caller, woman, customer, woman,
Presentation slide
Presentation slide, presentation slide,
Qualified
Qualified, qualified, like,
Server
Server, server,
Shopping bag, empty
Shopping bag, empty, empty shopping bag,
Shopping bag, full
Shopping bag, full, full shopping bag,
Shopping cart, empty
Shopping cart, empty, empty shopping cart,
Shopping cart, full
Shopping cart, full, full shopping cart, empty shopping cart,
Spreadsheet
Spreadsheet, spreadsheet,
Technician
Technician, technician,
Time
Time, time, clock,
USB flash card
USB flash card, usb flash card,
User
User, user, clerk, man, man torso,
Web form
Web form, web form,
Web page
Web page, web page,
Used Solutions

sales process map, sales process flowchart, sales steps, sales process management Sales Flowcharts

sales process map, sales process flowchart, sales steps, sales process management
The Sales Flowcharts solution lets you create and display sales process maps, sales process workflows, sales steps, the sales process, and anything else involving sales process management.
The vector stencils library "Sales symbols" contains 55 sales process pictograms.
Use it to design your sales flowcharts, workflow diagrams and process charts by the ConceptDraw PRO diagramming and vector drawing software.
"A sales process is an approach to selling a product or service.
... a "sales process" is presented as consisting of eight steps. These are:
(1) Prospecting / initial contact,
(2) Preapproach - planning the sale,
(3) Identifying and cross questioning,
(4) Need assessment,
(5) Presentation,
(6) Meeting objections,
(7) Gaining commitment,
(8) Follow-up." [Sales process. Wikipedia]
The icons example "Design elements - Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Sales icon set
Sales icon set, woman figure, business woman, web page, web form, user, usb flash card, unqualified, disqualified, unlike, time, clock, technician, spreadsheet, server, qualified, like, presentation slide, phone caller, woman, phone caller, man, phone, notes, mobile, man figure, business man, mail, international, globe, importing, full shopping cart, full shopping bag, folder opened, folder closed, exporting, empty shopping cart, empty shopping bag, email, documents, document folder, documents, document, data base, database, customer, woman, woman torso, customer, woman, customer, man, man torso, credit cards, crate, computer monitor, coins, cloud, client computer, clerk, woman, woman torso, clerk, man, man torso, cellphone caller, businessman, business man, business woman, box, banknotes, Visa credit card, PayPal, Master credit card, Discover credit card, China UnionPay credit card, American Express credit card,
Used Solutions

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram Computer Network Diagrams

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram
Computer Network Diagrams solution extends ConceptDraw PRO software with samples, templates and libraries of vector icons and objects of computer network devices and network components to help you create professional-looking Computer Network Diagrams, to plan simple home networks and complex computer network configurations for large buildings, to represent their schemes in a comprehensible graphical view, to document computer networks configurations, to depict the interactions between network's components, the used protocols and topologies, to represent physical and logical network structures, to compare visually different topologies and to depict their combinations, to represent in details the network structure with help of schemes, to study and analyze the network configurations, to communicate effectively to engineers, stakeholders and end-users, to track network working and troubleshoot, if necessary.

Electrical Symbols, Electrical Diagram Symbols

Electrical Symbols, Electrical Diagram Symbols
When drawing Electrical Schematics, Electrical Circuit Diagrams, Power Systems Diagrams, Circuit and Wiring Diagrams, Digital and Analog Logic Schemes, you will obligatory need the electrical symbols and pictograms to represent various electrical and electronic devices, such as resistors, wires, transistors, inductors, batteries, switches, lamps, readouts, amplifiers, repeaters, relays, transmission paths, semiconductors, generators, and many more. Today these symbols are internationally standardized, so the diagrams designed using them are recognizable and comprehensible by specialists from different countries. Electrical Engineering Solution included to ConceptDraw Solution Park provides 26 libraries with 926 commonly used electrical schematic and electrical engineering symbols making the reality the easy drawing of Electrical diagrams, schematics and blueprints. Now you need only a few minutes to create great-looking Electrical diagram, simply choose required electrical design elements from the libraries, drag them on the needed places at the document and connect in a suitable way.
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,
Used Solutions

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Sales Process

Sales Process
ConceptDraw PRO is effective software for a variety of activity fields. Now, extended with Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park it become also useful in the field of sales. It helps to design professional looking Sales Flowcharts, Sales Process Flowcharts, Sales Process Maps, Plans and Diagrams to effectively realize the process of selling a product or service, and to display the sales results.

Sales Process Steps

Sales Process Steps
Sales process engineering is a complex and labour-intensive process which requires a lot of time, efforts, and powerful software. We recommend to use the ConceptDraw PRO software enhanced with Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park. It gives the possibility to easy illustrate all sales process steps and their results.

Cross-Functional Flowchart

Cross-Functional Flowchart. flowchart maker
Use of Cross-Functional Flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different responsible people, teams and departments. Use the best flowchart maker ConceptDraw PRO with a range of standardized cross-functional flowchart symbols to create the Cross-Functional Flowcharts simply and to visualize the relationship between a business process and the functional units responsible for that process. To draw the most quickly Cross-Functional Flowcharts, Cross Functional Process Maps, or Cross Functional Process Flow Diagrams, start with a Cross-functional flowchart samples and templates from ConceptDraw Solution Park. The ConceptDraw Arrows10 and RapidDraw technologies will be also useful for you in drawing. ConceptDraw PRO supports designing both types - horizontal and vertical Cross-functional flowcharts. A vertical layout makes the accents mainly on the functional units while a horizontal layout - on the process. If you need a Visio alternative in Mac OS X, try ConceptDraw PRO. Its interface is very intuitive and it’s actually much easier to use than Visio, yet somehow it’s just as powerful if not more so. ConceptDraw PRO performs professional quality work and seamless Visio interaction.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

Network Diagram Software Logical Network

Logical computer network diagram - Computer and networks solution sample
ConceptDraw Network Diagram is ideal for network engineers and network designers who need to draw Logical Network diagrams.

Design Element: IVR for Network Diagrams

Network Diagramming Tools, Design Elements - Design Elements - IVR (Win Mac)
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Wireless network. Computer and Network Examples

Wireless network. Computer and Network Examples
A Wireless network is a type of the computer network that uses the wireless connections for connecting network nodes for data transfer. The wireless networks are very useful, inexpensive, popular and widely used. They are easy setup and do not require the cables installation. Using the solutions of the Computer and Networks Area for ConceptDraw PRO you can design the wireless network diagrams of any complexity quick and easy.

business processes, business management, plan projects Business Package for Management

business processes, business management, plan projects
Package intended for professional who designing and documenting business processes, preparing business reports, plan projects and manage projects, manage organizational changes, prepare operational instructions, supervising specific department of an organization, workout customer service processes and prepare trainings for customer service personal, carry out a variety of duties to organize business workflow.