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"Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or service meets the needs of the subscriber and operator. Network planning process involves three main steps: 1) Topological design: This stage involves determining where to place the components and how to connect them. 2) Network-synthesis: This stage involves determining the size of the components used, subject to performance criteria such as the Grade of Service (GoS). 3) Network realization: This stage involves determining how to meet capacity requirements, and ensure reliability within the network." [Network planning and design. Wikipedia]
This computer network system design diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Network system design
Network system design, workstation, wireless router, switch, smartphone, server, laptop computer, iPhone 4, hardware firewall, desktop PC, cloud, ADSL modem,
Used Solutions

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Types of Flowcharts

Types of Flowcharts
A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same.
How to Simplify Flow Charting
How to Simplify Flow Charting
"Fault-tolerant computer systems are systems designed around the concepts of fault tolerance. In essence, they have to be able to keep working to a level of satisfaction in the presence of faults. ...
Most fault-tolerant computer systems are designed to be able to handle several possible failures, including hardware-related faults such as hard disk failures, input or output device failures, or other temporary or permanent failures; software bugs and errors; interface errors between the hardware and software, including driver failures; operator errors, such as erroneous keystrokes, bad command sequences, or installing unexpected software; and physical damage or other flaws introduced to the system from an outside source." [Fault-tolerant computer system. Wikipedia]
The computer network diagram example "Cisco LAN fault-tolerance system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
LAN fault-tolerance system
LAN fault-tolerance system, workgroup switch, router, network cloud, multilayer switch, eMac, IP phone,
Used Solutions

Cyber Security Degrees

Cyber Security Degrees
For protection various cyber environments are developed and applied large variety of cyber security standards, techniques, security concepts and approaches with different cyber security degrees. The ConceptDraw PRO diagramming and vector drawing software extended with Network Security Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park offers the number of useful tools which will help network security engineers, cyber security specialists, network and computer analysts easily and visually depict the knowledge and skills for research and prevention of intrusions, about protection critical information and analysis of cyber incidents, and for how to assess threats and vulnerabilities.
This exaple was resigned from the Wikimedia Commons file: Mobile Cloud Architecture.jpg. [commons.wikimedia.org/ wiki/ File:Mobile_ Cloud_ Architecture.jpg]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
This diagram describes general architecture of Mobile Cloud Computing.
Legend.
BTS: Base Transceiver Station.
AAA: Network Authentication, Authorization, and Accounting.
HA: Home Agent.
"Mobile/ cloud computing is the combination of cloud computing and mobile networks to bring benefits for mobile users, network operators, as well as cloud computing providers. The ultimate goal of MCC (mean of MCC is Mobile/ Cloud Computing) is to enable execution of rich mobile applications on a plethora of mobile devices, with a rich user experience. MCC provides business opportunities for mobile network operators as well as cloud providers." [Mobile cloud computing. Wikipedia]
The example "Mobile cloud architecture diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the AWS Architecture Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
AWS cloud architecture diagram
AWS cloud architecture diagram, traditional server, router, region, mobile client, internet gateway, auto scaling group, DB on instance, Amazon EC2, AWS direct connect, AWS cloud,
Used Solutions
"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions
"Satellite television is television programming delivered by the means of communications satellite and received by an outdoor antenna, usually a parabolic reflector generally referred to as a satellite dish, and as far as household usage is concerned, a satellite receiver either in the form of an external set-top box or a satellite tuner module built into a TV set. Satellite TV tuners are also available as a card or a USB peripheral to be attached to a personal computer. In many areas of the world satellite television provides a wide range of channels and services, often to areas that are not serviced by terrestrial or cable providers.
Direct-broadcast satellite television comes to the general public in two distinct flavors - analog and digital. This necessitates either having an analog satellite receiver or a digital satellite receiver. Analog satellite television is being replaced by digital satellite television and the latter is becoming available in a better quality known as high-definition television." [Satellite television. Wikipedia]
"Mobile television is television watched on a small handheld or mobile device. It includes pay TV service delivered via mobile phone networks or received free-to-air via terrestrial television stations. Regular broadcast standards or special mobile TV transmission formats can be used. Additional features include downloading TV programs and podcasts from the internet and the ability to store programming for later viewing. ...
Mobile TV is among the features provided by many 3G phones." [Mobile television. Wikipedia]
"MobiTV, Inc. ... is a provider of end-to-end mobile media solutions. In 2011, the cloud-based MobiTV converged media platform delivered 1.6 billion minutes of live TV, video-on-demand and downloaded content for offline viewing to all tier-one wireless carriers and major mobile operating systems in the United States. ...
MobiTV furnishes programming from more than 40 television channels, offering live news and sports and a variety of full-episode on-demand shows for streaming or download on mobile devices, tablets, personal computers and other Internet-enabled consumer electronics.
MobiTV-powered TV services, which carry the operator’s brand, are accessible on hundreds of devices across multiple wireless carrier partners. ...
MobiTV’s converged media platform is an end-to-end managed service comprising components that work together to securely manage, deliver and play back video across devices both inside and outside the home." [MobiTV. Wikipedia]
This mobile satellite TV network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Mobile satellite TV diagram
Mobile satellite TV diagram , tree, satellite dish, satellite, radio waves, office building, cellular phone, mobile phone, base station, antenna,
Used Solutions
The vector stencils library "Cybersecurity clipart" contains 197 computer security icons.
Use it to design your computer security diagrams and cybersecurity infographics with ConceptDraw PRO software.
"Computer security, also known as cybersecurity or IT security, is the protection of information systems from theft or damage to the hardware, the software, and to the information on them, as well as from disruption or misdirection of the services they provide. It includes controlling physical access to the hardware, as well as protecting against harm that may come via network access, data and code injection, and due to malpractice by operators, whether intentional, accidental, or due to them being tricked into deviating from secure procedures." [Computer security. Wikipedia]
The icon set example "Design elements - Cybersecurity clipart" is included in the Network Security Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Computer security icon set
Computer security icon set, zombie computer, wrench, worm, wireless, wi-fi network, wi-fi antenna, white hat, white box, web search, web optimization, web camera, web, wallet, wall, virus protection, virus, user profile, user male, user female, user account, upload, umbrella, truck, trojan horse, trash, train, touchscreen, touch screen, tools, thief, tablet computer, syringe, support, stickmen, stickman, stethoscope, spider, spam filtering, spam, software box, social network, smartphone, touch screen phone, skull and bones, skull, sign up, shopping cart, ship, shield, share, server tower case, server rack, secure data exchange, secure access, scanning, satellite antenna, satellite, safe payment, safe, router, rackmount server, question sign, protection, shield, pound sign, plus sign, photo, picture, photo camera, phishing, pencil, peer-to-peer, pc, desktop computer, password cracking, password, operator, online communication, observe, eye, notebook, networking, network security, network home, network connection, network bus, network, music player, music, movie, monitoring, monitor, mobile phone, cell phone, mobile payment, minus sign, malware, mail attachment, mail, magnifying glass, logout, login, log, lock open, lock close, lock and key, list, link, lightning, light bulb, life ring, letter, laptop, keyboard, key, ip phone, intranet, internet security, info, id card, house, hosting, heart rhythm, heart, hardware protection, hard drive, hacker, grey hat, grey box, globe, gears, gear, folders, folder sharing, folder, flash drive, firewall, finger print, filter, funnel, files, file, feedback, exclamation mark, euro sign, ethernet plug, ethernet jack, equal sign, email hacking, email, download, dollar sign, documents, document, digital lock, dialog box, denied sign, database, data storage, data protection, data encryption, data analysis, danger, bomb, credit card, cracking, cookies, console, monitor, keyboard, computer terminal, ATM machine, info kiosk, communication, coins stacks, coins stack, coin, cloud storage, cloud services, cloud computing, cloud, clock, check mark, check list, checklist, certificate, caution sign, car, business card, bus, building, bug, brackets, braces, box open, box close, bot, bluetooth, black hat, black box, binary code, bar chart icon, banknote bundles, banknote bundle, banknote, backup, alert, bell, alarm, siren, airport, access point, access code, X cross symbol, VPN, LAN, Jet plane, Earth, planet, DDOS attack, CPU, CD, DVD, CCTV camera,
Used Solutions
This interactive voice response (IVR) diagram sample shows the Voice over IP (VoIP) signalling protocol stack. It was designed on the base of the Wikimedia Commons file: Pvoip.gif. [commons.wikimedia.org/ wiki/ File:Pvoip.gif]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"A VoIP phone or IP phone uses Voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).
Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols." [VoIP phone. Wikipedia]
The IVR diagram example "VoIP protocols" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, operator woman, operator man, drawing shapes, PC,
Used Solutions
This vector stencils library contains 195 cloud computing icons.
Use it to design cloud computing infographic and diagrams with ConceptDraw PRO software.
"Cloud computing, also on-demand computing, is a kind of Internet-based computing that provides shared processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers.
Cloud computing has become a highly demanded service or utility due to the advantages of high computing power, cheap cost of services, high performance, scalability, accessibility as well as availability." [Cloud computing. Wikipedia]
The vector stencils library "Cloud clipart" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Access point
Access point, access point,
Airport
Airport, airport,
Alert
Alert, Alert, bell,
Banknote
Banknote, banknote,
Banknote bundle
Banknote bundle, banknote bundle,
Banknote bundles
Banknote bundles, banknote bundles, banknote bundle,
Backup
Backup, backup,
Bar chart
Bar chart, bar chart icon,
Big data
Big data, big data,
Book (closed)
Book (closed), book,
Book (open)
Book (open), open book,
Books
Books, books,
Box, close
Box, close, box close,
Box, open
Box, open, box open,
Braces
Braces, braces,
Brackets
Brackets, brackets,
Bug
Bug, bug,
Building
Building, building,
Bus
Bus, bus,
Cable connection
Cable connection, cable connection,
Calculator
Calculator, calculator,
Calendar
Calendar, calendar,
Car
Car, car,
CD/DVD
CD/DVD, CD, DVD,
Check list
Check list, checklist, check list,
Check mark
Check mark, check mark,
Clock
Clock, clock,
Cloud
Cloud, cloud,
Cloud computing
Cloud computing, cloud computing, cloud,
Cloud database
Cloud database, cloud database, cloud,
Cloud hosting
Cloud hosting, cloud hosting, cloud,
Cloud storage
Cloud storage, cloud storage, cloud,
Code
Code, code,
Coffee cup
Coffee cup, coffee cup,
Coin
Coin, coin,
Coins stack
Coins stack, coins stack,
Coins stacks
Coins stacks, coins stacks,
Communication
Communication, communication,
Computer terminal
Computer terminal, computer terminal, ATM machine, info kiosk,
Console
Console, console,
CPU
CPU, CPU,
Credit card
Credit card, credit card,
Cubes
Cubes, cubes,
Dashboard
Dashboard, dashboard,
Database
Database, database,
Databases
Databases, databases,
Datacenter
Datacenter, datacenter,
Dialog box
Dialog box, dialog box,
Dialog boxes
Dialog boxes, dialog boxes,
Document
Document, document,
Documents
Documents, documents, document,
Dollar sign
Dollar sign, dollar sign,
Download
Download, download, cloud,
Earth
Earth, Earth, planet,
Email
Email, email,
Equal sign
Equal sign, equal sign,
Ethernet jack
Ethernet jack, ethernet jack,
Ethernet plug
Ethernet plug, ethernet plug,
Euro sign
Euro sign, euro sign,
Exclamation mark
Exclamation mark, exclamation mark,
Eye
Eye, eye,
Feed symbol
Feed symbol, feed symbol,
Feedback
Feedback, feedback,
File
File, file,
Files
Files, files,
Filter
Filter, filter, funnel,
Firewall
Firewall, firewall,
Flash drive
Flash drive, flash drive,
Folder
Folder, folder,
Folders
Folders, folders, folder,
Gamepad
Gamepad, gamepad,
Gauge
Gauge, gauge, speedometer,
Gear
Gear, gear,
Gears, 2
Gears, 2, gears,
Gears, 3
Gears, 3, gears,
Globe
Globe, globe,
Hacker
Hacker, hacker,
Hard drive
Hard drive, hard drive,
Heart
Heart, heart,
Heart rhythm
Heart rhythm, heart rhythm,
Home
Home, home,
Hosting
Hosting, hosting,
Hotel
Hotel, hotel,
House
House, house,
Image
Image, image, picture,
Info
Info, info,
IP phone
IP phone, IP phone,
Jet
Jet, Jet plane,
Key
Key, key,
Keyboard
Keyboard, keyboard,
Laptop
Laptop, laptop,
Lego
Lego, lego,
Letter
Letter, letter,
Light bulb
Light bulb, light bulb,
Lightning
Lightning, lightning,
Line chart
Line chart, line chart icon,
Linux penguin
Linux penguin, Linux penguin,
List
List, list,
Load balancer
Load balancer, load balancer,
Location mark
Location mark, location mark,
Lock, close
Lock, close, lock close,
Lock, open
Lock, open, lock open,
Lock and key
Lock and key, lock close, lock and key,
Log
Log, log,
Login
Login, login,
Logout
Logout, logout,
Magnifying glass
Magnifying glass, magnifying glass,
Mail
Mail, mail,
Map
Map, map,
Memory (RAM)
Memory (RAM), memory, RAM,
Microphone
Microphone, microphone,
Minus sign
Minus sign, minus sign,
Mobile phone
Mobile phone, mobile phone,
Monitor
Monitor, monitor,
Mouse
Mouse, mouse,
Movie
Movie, movie,
Music
Music, music,
Music player
Music player, music player,
Network
Network, network,
Network bus
Network bus, network bus,
Newspaper
Newspaper, newspaper,
NIC (Network interface controller)
NIC (Network interface controller), NIC, network interface controller,
Not found (Error 404)
Not found (Error 404), not found, error 404,
Notebook
Notebook, notebook,
Office printer
Office printer, office printer,
Operator
Operator, operator,
Page
Page, page,
Pages
Pages, pages,
PC
PC, pc, desktop computer,
Pencil
Pencil, pencil,
Photo
Photo, photo, picture,
Photo camera
Photo camera, photo camera,
Pie chart
Pie chart, pie chart icon,
Platform
Platform, platform,
Plus sign
Plus sign, plus sign,
Pound sign
Pound sign, pound sign,
Printer
Printer, printer,
Puzzle
Puzzle, puzzle,
Puzzles, 2x2
Puzzles, 2x2, puzzles,
Puzzles, 3x3
Puzzles, 3x3, puzzles,
Question sign
Question sign, question sign,
Rackmount server
Rackmount server, rackmount server,
Router
Router, router,
Safe
Safe, safe,
Satellite
Satellite, satellite,
Satellite antenna
Satellite antenna, satellite antenna,
Schedule
Schedule, schedule,
Sensor
Sensor, sensor,
Server
Server, server tower case,
Server rack
Server rack, server rack, rackmount server,
Shield
Shield, shield,
Ship
Ship, ship,
Shopping bag
Shopping bag, shopping bag,
Shopping basket
Shopping basket, shopping basket,
Shopping cart
Shopping cart, shopping cart,
Sign up
Sign up, sign up, pencil,
Smartphone
Smartphone, smartphone,
Social network
Social network, social network,
Software box
Software box, software box,
Sound
Sound, sound, dynamic,
Spider
Spider, spider,
Spreadsheet
Spreadsheet, spreadsheet,
SSD
SSD, SSD,
Star
Star, star,
Stars, 5
Stars, 5, stars, star,
Stethoscope
Stethoscope, stethoscope,
Stickman
Stickman, stickman,
Stickmen
Stickmen, stickmen, stickman,
Suitcase
Suitcase, suitcase,
Support
Support, support,
Switch
Switch, switch,
Syringe
Syringe, syringe,
Tablet computer
Tablet computer, tablet computer,
Tools
Tools, tools,
Train
Train, train,
Truck
Truck, truck,
Truck 2
Truck 2, truck,
TV
TV, tv,
Umbrella
Umbrella, umbrella,
Upload
Upload, upload, cloud,
User man
User man, user man,
User woman
User woman, user woman,
User profile
User profile, user profile, account, user man,
Video
Video, video,
Video camera
Video camera, video camera,
Video mail
Video mail, video mail, video,
Virtual disk
Virtual disk, virtual disk,
Virus
Virus, drawing shapes, computer virus,
Wallet
Wallet, wallet,
Web camera
Web camera, web camera,
Wifi antenna
Wifi antenna, wifi antenna,
Wireless
Wireless, wireless,
Wrench
Wrench, wrench,
X cross symbol
X cross symbol, X cross symbol,
Yen sign
Yen sign, yen sign,
Used Solutions

Interactive Voice Response System

Interactive Voice Response System
How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw PRO diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.