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"In many countries the public telephone network has a single emergency telephone number (sometimes known as the universal emergency telephone number or occasionally the emergency services number) that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit. In the European Union, Russia, Ukraine and Switzerland and others "112" was introduced as a common emergency call number during the 1990s, and as the GSM standard it is now a well known mobile telephone emergency number across the globe alongside the North American "911"." [Emergency telephone number. Wikipedia]
The thematic map example "Emergency number map" is contained in the Safety and Security solution from the Illustration area of ConceptDraw Solution Park.
Spatial infographics
Spatial infographics, alarm light, yellow, alarm light, red, alarm light, blue,
This interactive voice response (IVR) diagram sample illustrates how ENUM call forwarding can be achieved. It was designed on the base of the Wikimedia Commons file: Call Forwarding with ENUM.jpg. [commons.wikimedia.org/ wiki/ File:Call_ Forwarding_ with_ ENUM.jpg]
"Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
The most prominent facility for telephone number mapping is the E.164 Number Mapping (ENUM) standard. It uses special DNS record types to translate a telephone number into a Uniform Resource Identifier (URI) or IP address that can be used in Internet communications." [Telephone number mapping. Wikipedia]
The IVR diagram example "Call Forwarding with ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web, telephone ringing, smartphone, database, customer female, PC, Arc text, 5 rackmount servers,
This example shows iPhone 6 Contact Card screen.
This example was drawn on the base of image from website developer.apple.com.
[developer.apple.com/ library/ ios/ documentation/ UserExperience/ Conceptual/ MobileHIG/ Art/ contact_ card_ 2x.png]
"If you need to quickly send contact information from your iPhone, iPad, or Mac, it's and easy task with iMessage or even good, old-fashioned SMS. As long as you have the information listed in your Contacts app, you're only a few taps away from sharing a vCard file (vcf) containing phone numbers, email, street addresses, and much more. ...
How to share a contact card via iMessage using the iOS Contacts app.
1. Launch the Contacts app on your iPhone or iPad and find the contact you'd like to share. On the iPhone you can alternately use the Phone app if you'd prefer.
2. Now tap on Share Contact towards the bottom.
3. Tap on Message.
4. Type the name of the person you'd like to share it with and select them.
5. Now tap Send." [imore.com/ how-send-contact-card-imessage-or-sms#share-ios]
The sample "Contact Card" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the iPhone User Interface solution from the Software Development area of ConceptDraw Solution Park.
iPhone screen - Contact Card
iPhone screen - Contact Card, text view, table view, navigation bar, menu bar, iPhone 6, chevron, disclosure indicator, >, button text label, back button,
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
This template shows iPhone 6 Contact Card screen.
Use it to design iPhone 6 software apps user interface.
The template "Contact Card" for the ConceptDraw PRO diagramming and vector drawing software is included in the iPhone User Interface solution from the Software Development area of ConceptDraw Solution Park.
iPhone screen template - Contact Card
iPhone screen template - Contact Card , text view, table view, navigation bar, menu bar, iPhone 6, chevron, disclosure indicator, >, button text label, back button,
This IVR diagram sample illustrates how ENUM works by giving an example: Subscriber A sets out to call Subscriber B:
1. The User Agent of an ENUM-enabled subscriber terminal device, or a PBX, or a Gateway, translates the request for the number +34 98 765 4321 in accordance with the rule described in RFC 3761 into the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
2. A request is sent to the Domain Name System (DNS) asking it to look up the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
3. The query returns a result in the form of so called Naming Authority Pointer Resource NAPTR records, as per RFC 3403. In the example above, the response is an address that can be reached in the Internet using the VoIP protocol, SIP per RFC 3261.
4. The terminal application now sets up a communication link, and the call is routed via the Internet.
This IVR diagram sample was designed on the base of the Wikimedia Commons file: Ejemplo ENUM.jpg. [commons.wikimedia.org/ wiki/ File:Ejemplo_ ENUM.jpg]
"Being able to dial telephone numbers the way customers have come to expect is considered crucial for the convergence of classic telephone service (PSTN) and Internet telephony (Voice over IP, VoIP), and for the development of new IP multimedia services. The problem of a single universal personal identifier for multiple communication services can be solved with different approaches. One simple approach is the Electronic Number Mapping System (ENUM), developed by the IETF, using existing E.164 telephone numbers, protocols and infrastructure to indirectly access different services available under a single personal identifier. ENUM also permits connecting the IP world to the telephone system in a seamless manner." [Telephone number mapping. Wikipedia]
The IVR diagram example "Example ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone ringing, info, database, customer male, cloud, 5 rackmount servers,
"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
The vector stencils library Alarm and access control contains 80 symbols of digital proximity equipment, locking hardware, and access control equipment.
"An alarm device or system of alarm devices gives an audible, visual or other form of alarm signal about a problem or condition. Alarm devices are often outfitted with a siren." [Alarm device. Wikipedia]
"An access control point, which can be a door, turnstile, parking gate, elevator, or other physical barrier, where granting access can be electronically controlled. Typically, the access point is a door. An electronic access control door can contain several elements. At its most basic, there is a stand-alone electric lock. The lock is unlocked by an operator with a switch. To automate this, operator intervention is replaced by a reader. The reader could be a keypad where a code is entered, it could be a card reader, or it could be a biometric reader. Readers do not usually make an access decision, but send a card number to an access control panel that verifies the number against an access list. To monitor the door position a magnetic door switch can be used. In concept, the door switch is not unlike those on refrigerators or car doors. Generally only entry is controlled, and exit is uncontrolled. In cases where exit is also controlled, a second reader is used on the opposite side of the door. In cases where exit is not controlled, free exit, a device called a request-to-exit (REX) is used. Request-to-exit devices can be a push-button or a motion detector. When the button is pushed, or the motion detector detects motion at the door, the door alarm is temporarily ignored while the door is opened. Exiting a door without having to electrically unlock the door is called mechanical free egress. This is an important safety feature. In cases where the lock must be electrically unlocked on exit, the request-to-exit device also unlocks the door." [Access control. Wikipedia]
Use the design elements library Alarm and access control for drawing layout floor plans, blueprints, and wiring diagrams of intrusion systems, time and attendance systems, card and code access control security systems, internal and external security control systems using the ConceptDraw PRO diagramming and vector drawing software.
The shapes library Alarm and access control is included in the Security and Access Plans solution from the Building Plans area of ConceptDraw Solution Park.
Alarm and access control symbols
Alarm and access control symbols, window contact sensor, weatherproof, horn, siren, wall motion sensor, motion sensor, volumetric capacity detector, vibration sensor, shock sensor, vehicle loop detector, user control keyswitch, user control digital keypad, ultrasonic transceiver, turnstile, transformer, traffic arm, strobe, space detection device, smoke detector, slave tape dialer, slave digital communicator, siren, security window screen, security keypad, security door contact, security control unit, security control panel, security card reader, screen alarm, revolving door, remote zone annunciator, receiver, pushbutton, passive infrared, panic button, overhead door contact sensor, door contact sensor, motion detector, microwave transceiver, master intercom, mains supply power source, magnetic lock, security door alarm, line cut monitor, keypad device, keypad, intercom unit, infrasonic, infrared detector, horn, strobe, horn, siren, heat detector, glass break detector, gas detector, foil on glass detector, foil, floor motion sensor, motion sensor, floor mat, flood sensor, exit device, emergency power, emergency battery, electronic lock, electric door strike, electric door opener, dual technology device, driveway sensor, doorbell, door contact sensor, door chime, door buzzer, dial-up remote equipment, control unit, contact switch surface, contact switch flush, card reader, time, attendance, card reader, keypad, card access reader, card access, carbon monoxide detector, CO detector, camera, keypad, camera, intercom, camera, card reader, camera, biometric access reader, biometric access, beam fence disturbance, PIR field of view,