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"The dichotomy between physical goods and intangible services is an oversimplification; these are not discrete categories. Most business theorists see a continuum with pure service at one endpoint and pure commodity goods at the other endpoint. Most products fall between these two extremes. Goods are normally structural and can be transferred in an instant while services are delivered over a period of time. Goods can be returned while a service once delivered cannot. Goods are not always tangible and may be virtual." [Goods and services. Wikipedia]
The example "Service-goods continuum diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park.
Service-goods continuum
Service-goods continuum, service-goods continuum,
Used Solutions

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-driven Process Chain (EPC) Diagram is a type of flowchart widely used for modeling in business engineering and reengineering, business process improvement, and analysis. EPC method was developed within the Architecture of Integrated Information Systems (ARIS) framework.
HelpDesk

How to Draw a Circle-Spoke Diagram Using ConceptDraw PRO

Target Market Diagram
Making circle-spoke diagram is a very useful technique if you want to explore cause and effect. A Circle-Spoke Diagram is a tool that is often used in marketing sphere. Circle-spoke diagram consists from a central circle surrounded in a round arrangement by related sub-circles. They are used to depict the features or components of a central item in a number of areas. Circle-spoke diagram are widely used in marketing and management documents as well as presentations. A Circle-Spoke Diagram is a very useful tool if you want to perform the Cause and Effect analysis. ConceptDraw PRO delivers the ability to make circle-spoke diagrams of various styles with its Circle-Spoke Diagrams solution.