"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Telecommunication Network Diagrams
Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.
Interactive Voice Response Diagrams
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.
Network Diagram Examples
ConceptDraw DIAGRAM diagramming software includes huge collection of network diagrams examples, computer and network templates, design objects and stencils.![](https://i1.ytimg.com/vi/h62-9iTdQp0/hqdefault.jpg)
HelpDesk
How to Create an Interactive Voice Response (IVR) Diagram
Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagrams allow you create and communicate the Interactive Voice Response diagram of any complexity.Design Element: IVR for Network Diagrams
ConceptDraw DIAGRAM is perfect for software designers and software developers who need to draw IVR Network Diagrams.![](https://i1.ytimg.com/vi/h62-9iTdQp0/hqdefault.jpg)
HelpDesk
How to Create a Telecommunication Network Diagram
Telecommunication network diagram displays components and connections in a telecommunication network: how they are interacted between each other and with end-users. Telecommunication network diagrams usually created by system engineers for planning telecom networks. Also, they may be useful for network management. Telecom network diagram visualizes the level of security and user access to certain equipment and data within a current network. Telecom network diagram can be used to identify weak points of an entire network or a part of it. ConceptDraw DIAGRAM allows you to draw a simple and clear Telecommunication Network diagrams.Interactive Voice Response Network Diagram
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams.Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.
![](https://i1.ytimg.com/vi/h62-9iTdQp0/hqdefault.jpg)
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