Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.

Block diagram

Used Solutions

What is a Diagram >

Block Diagrams

Business Process Modeling Software for Mac

Choreography model diagram BPMN 2.0 - Purchasing process choreography diagram

ConceptDraw PRO - business process modeling software for mac offers the Business Process Diagram Solution with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 1.2 and BPMN 2.0 standards that allows to create of both simple and complex (nested) models of processes.

Business Process Modeling

Choreography model diagram BPMN 2.0 - Logistics

ConceptDraw RapidDraw PRO helps create visually document and communicate Business Process (BPMN 2.0) information.

Business Process Modeling Tools

Choreography diagram BPMN 2.0 - Taxi reservation

ConceptDraw PRO the best business process modeling tools.contains pre-designed libraries and templates based on the BPMN 2.0 standard that allows to create of both simple and complex (nested) models of processes.

The Best Business Process Modeling Software

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company. ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using Diagramming Software for designing own Business Process Diagrams.

Business diagrams & Org Charts with ConceptDraw PRO

Cross-functional flowchart example - Providing telecom services

The business diagrams are in great demand, they describe the business processes, business tasks and activities which are executed to achieve specific organizational and business goals, increase productivity, reduce costs and errors. They let research and better understand the business processes. ConceptDraw PRO is a powerful professional cross-platform business graphics and business flowcharting tool which contains hundreds of built-in collections of task-specific vector stencils and templates. They will help you to visualize and structure information, create various Business flowcharts, maps and diagrams with minimal efforts, and add them to your documents and presentations to make them successful. Among them are Data flow diagrams, Organization charts, Business process workflow diagrams, Audit flowcharts, Cause and Effect diagrams, IDEF business process diagrams, Cross-functional flowcharts, PERT charts, Timeline diagrams, Calendars, Marketing diagrams, Pyramids, Target diagrams, Venn diagrams, Comparison charts, Analysis charts, Dashboards, and many more. Being a cross-platform application, ConceptDraw PRO is very secure, handy, free of bloatware and one of the best alternatives to Visio for Mac users.

Draw Business Process Diagrams

Business Process Modeling Notation

ConceptDraw PRO is a software for simplу depicting the business processes based on BPMN 2.0. Business Process Diagrams Cross-Functional-Flowcharts, Workflows, Process Charts, IDEF0 and IDEF2, Timeline, Calendars, Gantt Charts, Business Process Modeling, Audit and Opportunity Flowcharts and Mind Maps (presentations, meeting agendas).

Business Process Modeling Resume

Internal (private) business process model diagram BPMN 2.0 - Booking

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.

Business Process Modeling Notation Template

Collaborative (public) B2B process diagram BPMN 2.0 - Cab booking process

Create business process diagrams (BPMN 2.0.) with ConceptDraw using professional looking templates and business process improvement tools.

Business Process Management

Internal (private) business process diagram BPMN 2.0 - Trouble ticket system

ConceptDraw RapidDraw technology is a simple point-and-click design that helps create professional, presentation-ready business process diagrams quickly and efficiently.

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.

How To Create a Process Flow Chart (business process modelling techniques)

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format.

ConceptDraw Arrows10 Technology

BPR Diagram. Business Process Reengineering Example

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects.

UML use case diagram - Project administrator

"A project manager is the person responsible for accomplishing the stated project objectives. Key project management responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the constraints of the project management triangle, which are cost, time, scope, and quality.
A project manager is often a client representative and has to determine and implement the exact needs of the client, based on knowledge of the firm they are representing. A project manager is the bridging gap between the production team and client. So he/ she must have a fair knowledge of the industry they are in so that they are capable of understanding and discussing the problems with either party. The ability to adapt to the various internal procedures of the contracting party, and to form close links with the nominated representatives, is essential in ensuring that the key issues of cost, time, quality and above all, client satisfaction, can be realized.
The term and title 'project manager' has come to be used generically to describe anyone given responsibility to complete a project. However, it is more properly used to describe a person with full responsibility and the same level of authority required to complete a project. If a person does not have high levels of both responsibility and authority then they are better described as a project administrator, coordinator, facilitator or expeditor." [Project manager. Wikipedia]
The UML use case diagram example "Project administrator" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

UML use case diagram

Used Solutions

Software Development >

Rapid UML

Types of Flowchart - Overview

Process flowchart sample - Human resource management process

When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software.

How to Simplify Flow Charting

Business Process Elements: Gateways

Use ConceptDraw Gateways library with 8 objects from BPMN.

Block diagram - Customer decision making

"Decision-making can be regarded as the cognitive process resulting in the selection of a belief and/ or a course of action among several alternative possibilities. Every decision-making process produces a final choice that may or may not prompt action. ...
Decision-making can also be regarded as a problem-solving activity terminated by a solution deemed to be satisfactory. It is, therefore, a reasoning or emotional process which can be rational or irrational and can be based on explicit assumptions or tacit assumptions. Most decisions are followed by some form of cost-benefit analysis. Rational choice theory encompasses the notion that people try to maximize benefits while minimizing costs.
Some have argued that most decisions are made unconsciously, if not involuntarily. Jim Nightingale, author of Think Smart – Act Smart, states that "we simply decide without thinking much about the decision process. ...
A major part of decision-making involves the analysis of a finite set of alternatives described in terms of evaluative criteria. Information overload occurs when there is a substantial gap between the capacity of information and the ways in which people may or can adapt."" [Decision-making. Wikipedia]
The block diagram example "Customer decision making" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.

Block diagram

Used Solutions

What is a Diagram >

Block Diagrams

Diagramming Software for Design Business Process Diagrams

Diagramming software for Business Process — Design Elements: Swimlanes (Win, Mac)

Swimlanes are a visual mechanism of organizing and categorizing activities, in BPMN consist of two types: Pool, Lane. Use ConceptDraw Swimlanes library with 20 objects from BPMN.

Simple Flow Chart

ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts Solution from the 'Diagrams' area of ConceptDraw Solution Park is a powerful tool for drawing Flow Charts of any complexity you need. Irrespective of whether you want to draw a Simple Flow Chart or large complex Flow Diagram, you estimate to do it without efforts thanks to the extensive drawing tools of Flowcharts solution, there are professional flowchart symbols and basic flowchart symbols. This sample shows the Gravitational Search Algorithm (GSA) that is the optimization algorithm.

Marketing and Sales Organization chart. Organization chart Example

The use of Organization Charts is very popular at the fields of marketing and sales. They help to depict in a visual form a lot of information about organization: the company's structure, relationships of positions within an organization in terms of authorities and responsibilities, and company's strategies. All Organizational Charts are constructed from the similar building blocks (rectangles and lines), this makes them easily for interpretation and understanding by all interested people inside and outside of this company, such as shareholders, employees, investors, distributors, suppliers, customers, etc. Organization Charts can be hand-drawn on the paper, however the preferable is to use a special software. ConceptDraw PRO diagramming and vector graphics software extended with useful Organizational Charts solution is ideal for easy representing information and data, and professional drawing Marketing and Sales Organization Chart with any depth of detailing. Organizational structure may differ during the company's development, you can design and compare the charts on each stage.