"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Cloud Computing Architecture Diagrams
For documenting the Cloud Computing Architecture with a goal to facilitate the communication between stakeholders are successfully used the Cloud Computing Architecture diagrams. It is convenient and easy to draw various Cloud Computing Architecture diagrams in ConceptDraw PRO software with help of tools of the Cloud Computing Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park.Process Flowchart
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.Taxi Service Data Flow Diagram DFD Example
This sample shows the Data Flow Diagram of the Taxi Service and interactions between the Clients, Operators and Divers, as well as Orders and Reports databases.Six Markets Model Chart Template
This template shows the Six Markets Model Chart and was included in Marketing Diagrams Solution. It is available from ConceptDraw STORE and can be used as the base for creating your own marketing diagrams.UML Diagram Types List
Two types of diagrams are used in UML: Structure Diagrams and Behavior Diagrams. Behavior Diagrams represent the processes proceeding in a modeled environment. Structure Diagrams represent the elements that compose the system.Competitor Analysis
Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis.Workflow Diagram Software
ConceptDraw PRO is workflow diagram software enhanced by numerous extentions from ConceptDraw Solution Park. It inludes many professional workflow diagrams, examples and ready to use workflow diagram and workflow symbols. Workflow symbol collections include symbols for Processes, Planning, Scheduling, Flow Control, In-Transit Process Visibility. The best workflow diagram software you may find is ConceptDraw PRO. ConceptDraw PRO is world-known diagramming software that works for both Windows and Mac OS X platforms. The software contains complete set of features allows to draw diagrams faster. ConceptDraw PRO extended with the Workflow Diagram solution provides additional libraries, templates and samples for drawing professional workflow diagrams.Business Process Diagrams
Business Process Diagrams solution extends the ConceptDraw PRO BPM software with RapidDraw interface, templates, samples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation.
Types of Flowchart - Overview
When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software.Amazon Web Services Diagrams diagramming tool for architecture
Amazon Web Services (AWS) offers the reliable and relatively inexpensive cloud computing services. This is the main reason why many large companies prefer to use the Amazon Cloud to storage and operate the data. ConceptDraw PRO diagramming software enhanced with AWS Architecture Diagrams solution provides the powerful AWS diagramming tools to draw the Amazon architecture diagrams and Amazon Web Services planning diagrams, to develop the Architect infrastructure based on AWS in a few minutes. The AWS Architecture Diagrams solution offers variety of built-in samples and templates for several Amazon Web Services products and resources, a wide range of predesigned and recognizable vector graphic icons used for simple designing the Architecture diagrams. The diagrams created in ConceptDraw PRO are professional-looking, helpful when designing and implementing the AWS infrastructure based systems, useful to communicate design, deployment and topology, and apposite for using in presentations, whitepapers, datasheets, posters, and other technical materials you like.Active Directory Diagrams
Active Directory Diagrams solution significantly extends the capabilities of ConceptDraw PRO software with special Active Directory samples, convenient template and libraries of Active Directory vector stencils, common icons of sites and services, icons of LDPA elements, which were developed to help you in planning and modelling network structures and network topologies, in designing excellently looking Active Directory diagrams, Active Directory Structure diagrams, and Active Directory Services diagram, which are perfect way to visualize detailed structures of Microsoft Windows networks, Active Directory Domain topology, Active Directory Site topology, Organizational Units (OU), and Exchange Server organization.
Pyramid Chart Examples
Pyramid Charts and Triangle Diagrams are used to visually structure the topics and progressively order the quantitative data. They allow to illustrate hierarchical structure of the topics, proportional, interconnected and containment relations among the topics. The multilevel Pyramids and Triangle diagrams are constructed oriented up or down and divided into several horizontal slices. They are effectively used to represent marketing strategies, social strategies, information systems, market value, etc., to illustrate presentations, websites, documents, reports in business, finances, sales, management, marketing, media, training, consulting, and many other fields. To maximize the efficiency in drawing the Pyramid Charts, use the ConceptDraw PRO diagramming and vector drawing software extended with Pyramid Diagrams solution from Marketing area, which contains the set of Pyramid Chart examples, samples, templates and vector design elements of triangular diagrams and pyramids with different quantity of levels for various needs.Pyramid Diagram
The purchase or purchasing funnel is a consumer focused marketing model which illustrates the theoretical customer journey towards the purchase of a product or service.Fishbone Diagrams
The Fishbone Diagrams solution extends ConceptDraw PRO v10 software with the ability to easily draw the Fishbone Diagrams (Ishikawa Diagrams) to clearly see the cause and effect analysis and also problem solving. The vector graphic diagrams produced using this solution can be used in whitepapers, presentations, datasheets, posters, and published technical material.
- Block diagram - Gap model of service quality | Block Diagram ...
- Block diagram - Gap model of service quality | Process Flowchart ...
- Service -goods continuum diagram | Pyramid Diagram | Competitor ...
- Block diagram - Gap model of service quality | Taxi Service Data ...
- Block diagram - Gap model of service quality | Model Based ...
- Amazon Web Services Diagrams diagramming tool for architecture ...
- Triangle Model Of Service Marketing
- Fishbone Diagrams | Service 4 Ss fishbone diagram - Template ...
- Block diagram - Gap model of service quality | Rater Model
- Block diagram - Gap model of service quality | Block Diagrams ...
- Data flow Model Diagram
- UML Block Diagram | Block Diagrams | How to Draw a Block ...
- Taxi Service Data Flow Diagram DFD Example | Taxi order process ...
- Block diagram - Gap model of service quality | Total Quality ...
- Block diagram - Gap model of service quality | Diagrams Mean ...
- Explain Service Quality Model With Diagram
- Block diagram - Gap model of service quality | Rater Model Of ...
- Service -goods continuum diagram | Marketing Diagrams | Pyramid ...
- Block diagram - Gap model of service quality | Parasuraman Wiki
- Block diagram - Gap model of service quality | Quality visualization ...