Azure Architecture
Azure Architecture solution bundles into one handy tool everything you need to create effective Azure Architecture diagrams. It adds the extra value to versatile ConceptDraw PRO software and extends the users capabilities with comprehensive collection of Microsoft Azure themed graphics, logos, preset templates, wide array of predesigned vector symbols that covers the subjects such as Azure management, Azure storage, and Azure services, amongst others, and allow you to illustrate Azure Architecture diagrams at any degree of complexity, to present visually your Azure cloud system architecture with professional style, to design Azure cloud topology, to document Windows Azure Architecture and Azure Cloud System Architecture, to visualize the great abilities and work of Microsoft Azure Cloud System and Azure services.
The vector stencils library "AWS Application Services" contains 12 AWS application services icons: Amazon CloudSearch, SDF metadata, Amazon SES, Email, Amazon AppStream, Amazon SQS, Queue, Message, Amazon SWF, Decider, Worker, Elastic Transcoder. Use it to draw Amazon Web Services architecture diagrams of your cloud service. The symbols example "AWS Application Services - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the AWS Architecture Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
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