Call center network diagram

"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Network scheme

Used Solutions

Computer and Networks >

Telecommunication Network Diagrams

Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Telecommunication networks - Vector stencils library

The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Internet

Globe

Base station

Satellite dish

Communications satellite

Wireless cell tower

Radio waves

Cellular phone

Server

Laptop computer

Desktop computer

Car

Satellite truck

House

Office building

Mountain

Tree

User

Call-center

Multi-storey

Antenna

Router

IP phone

Fax

Network cell

IP Camera

Wireless router

Networking device

Used Solutions

Computer and Networks >

Telecommunication Network Diagrams

Computer and Networks Area

The solutions from Computer and Networks Area of ConceptDraw Solution Park collect samples, templates and vector stencils libraries for drawing computer and network diagrams, schemes and technical drawings.

Computers and network isometric - Vector stencils library

The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.

Laptop

DDCS

Server

Webcam

Wireless Network Storage

Personal computer

VoIP phone

Fax

Plotter

Mobile phone

Feature phone

Printer

Satellite dish

Satellite antenna

Automatic-tracking satellite dish

Wireless access point

Wireless router

Router

Network switch

Network device

Mobile GPS Terminal

GPS phone

Television antenna

Radio tower

Base station

Satellite

In-vehicle satellite telecommunication

Satellite dishes on ship

Airplane

Internet

Man

Woman

Call-center

Honeycomb

Mountain

Radio waves

Tower block

Office building

House

Globe

Wireless security camera

Truck

Tree

Conifer tree

1U hub / switch

2U hub / switch

1U server

2U Server

3U Server

4U Server

Communications satellite

Car

Radio waves

Firewall

Used Solutions

Computer and Networks >

Computer Network Diagrams

Computers and Communications

Computers and communications solution extends ConceptDraw PRO software with illustration samples, templates and vector stencils libraries with clip art of computers, control devices, communications, technology, Apple machines.

Cisco network topology - Vector stencils library

The vector stencils library "Cisco network topology" contains 89 symbols of Cisco network devices and design elements for drawing computer network topology diagrams.
"There are two basic categories of network topologies:
(1) Physical topologies,
(2) Logical topologies.
The shape of the cabling layout used to link devices is called the physical topology of the network. This refers to the layout of cabling, the locations of nodes, and the interconnections between the nodes and the cabling. The physical topology of a network is determined by the capabilities of the network access devices and media, the level of control or fault tolerance desired, and the cost associated with cabling or telecommunications circuits.
The logical topology in contrast, is the way that the signals act on the network media, or the way that the data passes through the network from one device to the next without regard to the physical interconnection of the devices." [Network topology. Wikipedia]
The symbols example "Cisco network topology - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ computer-networks-cisco

Router