Entity-Relationship Diagram (ERD)

An Entity-Relationship Diagram (ERD) is a visual presentation of entities and relationships. That type of diagrams is often used in the semi-structured or unstructured data in databases and information systems. At first glance ERD is similar to a flowch

Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.