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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,

UML Sequence Diagram

UML Sequence Diagram can be created using ConceptDraw DIAGRAM diagramming software contains rich examples and template. ConceptDraw is perfect for software designers and software developers who need to draw UML Sequence Diagrams.
"A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees." [Help desk. Wikipedia]
The UML sequence diagram example "Help desk" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline,

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw DIAGRAM is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw DIAGRAM. Business process mapping software with Flowchart Maker ConceptDraw DIAGRAM includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw DIAGRAM software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

UML Use Case Diagram Example. Registration System

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.

Basic Flowchart Symbols and Meaning

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw DIAGRAM. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart

UML Class Diagram Generalization Example UML Diagrams

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample describes the use of the classes, the generalization associations between them, the multiplicity of associations and constraints. Provided UML diagram is one of the examples set that are part of Rapid UML solution.

Entity Relationship Diagram Examples

Creation of Entity-Relationship (ER) model is a visual representation the structure of a business database, where data equates to entities or objects, which are linked by defined relationships expressing dependencies and requirements. By the nature, the ER model is an abstract visualization, a first step in design process towards creating a logical and functional database. ConceptDraw DIAGRAM professional software gives the ability to effectively describe a database using the Entity-Relationship model. Included to ConceptDraw Solution Park, the Entity-Relationship Diagram (ERD) solution contains the set of predesigned vector icons advocated by Chen's and Crow’s Foot notations that both can be used for data modeling and describing a database. Entity-Relationship Diagram (ERD) solution includes also helpful templates and incredibly large collection of varied Entity Relationship Diagram examples and samples offered at ConceptDraw STORE. Each of them can be used to develop your own model of a database of arbitrary complexity.
How to Build an Entity Relationship Diagram (ERD)
How to Build an Entity Relationship Diagram (ERD)

UML Tool & UML Diagram Examples

The Unified Modeling Language (abbr. UML) is a general-purpose modeling language widely used in the field of software development, software engineering, education, science, industry, business. In 1997 the UML was approved as a standard by the OMG (Object Management Group) and in 2005 was published as ISO standard by the International Organization for Standardization. UML is widely and succesfully applied for optimization the process of software systems development and business systems analysis. There are used 14 types of UML diagrams, 7 from them depict structural information, another 7 types represent different types of behavior and aspects of interactions. Design of any automated process is easy with ConceptDraw DIAGRAM and unique Rapid UML solution from the Software Development area, which provides numerous UML examples, templates and vector stencils libraries for drawing all types of UML 1.x and UML 2.x diagrams. Use of predesigned UML diagram examples and templates lets you quickly start drawing your own UML diagrams in ConceptDraw DIAGRAM software.

systems engineering, sysml SYSML

systems engineering, sysml
The SysML solution helps to present diagrams using Systems Modeling Language; a perfect tool for system engineering.