Interactive Voice Response System

How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw DIAGRAM diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive voice response (IVR) networks. <br>Computer and Network Examples *

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw DIAGRAM using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

Interaction Overview Diagram

UML Interaction Overview Diagram schematically shows a control flow with nodes and a sequence of activities that can contain interaction or sequence diagrams.

Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Campus Area Networks (CAN). Computer and Network Examples

Campus Area Networks (CAN). <br>Computer and Network Examples *

Campus Area Network (CAN) is a computer network which provides wireless access to the Internet or LAN for the users located in two or more buildings on the limited geographical area, or in the open space surrounding these buildings. Campus Area Network is usually set in campus of a university or college, but the same kind of planning and design can be applied for other purposes, for enterprises, office buildings, military bases, industrial complexes, public places like supermarkets, entertainment centers, etc. Another form of temporary CAN can exist during some special events such as rallies, music festivals. The elementary Campus Area Network can also arise spontaneously, due to the distance of spread the radio signals from the access points that are not limited by buildings walls. It is also sensible to have additional access points for the larger and more complex CANs, located at specially places chosen for serving clients. Design easy diagrams and schemes for the Campus Area Networks with Computer Network Diagrams solution for ConceptDraw DIAGRAM.

IVR Systems

ConceptDraw DIAGRAM extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective.

IVR Network Diagram

Interactive Voice Response (IVR) Network Diagram

What is IVR?

What is IVR? The Interactive voice response (IVR) is a popular and widely used technology which allows a computer to detect voice and keypad inputs, so it makes possible the interactions between computer and humans through the use of voice and dual-tone multi-frequency (DTMF) signals. For illustrating the logical and physical structure of IVR systems are used the IVR diagrams. ConceptDraw DIAGRAM software extended with Interactive Voice Response Diagrams solution allows you to make the IVR Diagrams quickly and easily.

HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.

UML Use Case Diagram Example. Registration System

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.

What is Interactive Flowcharts

Organizing and Selecting Social Media Response Messages. Interactive Flowcharts can change the way one creates and organizes their social media response process.

IVR System Architecture

This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR System Architecture" was designed using ConceptDraw PRO software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

IVR diagram

Used Solutions

AREA_COMPUTER_NETWORKS >

Interactive Voice Response Diagrams

Network Diagram Software IVR Services

Network Diagram Software<br>IVR Services *

Interactive Voice Response (IVR) Services

Voice Actors

ConceptDraw DIAGRAM extended with Interactive Voice Response Diagrams Solution is a powerful software which provides a set of helpful tools for designing IVR and VoIP diagrams and visual representing the voice actors on them.

State Diagram Example — Online Store

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML State Mashine Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the work of the online store and can be used for the understanding of the online shopping processes, for projection and creating of the online store.

Action VOIP

You want design the Action VoIP diagram and need a powerful software for this? ConceptDraw DIAGRAM extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area is exactly what you need.

Area Network. Computer and Network Examples

Computer and Networks Area contains several solutions that allows to create various types of diagrams: computer network architecture, topology, and design; logical, physical, cable networks; rack diagrams, Cisco networks, telecommunication network diagrams, wireless networks, etc.

UML Class Diagram Example for Transport System

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the transport protocol mappings for SNMP (Simple Network Management Protocol), the classes of the transport system and relationships between them and is used in IP network.

IVR

ConceptDraw DIAGRAM is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw DIAGRAM became ideal for construction the IVR diagrams.

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