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This example was designed on the base of infographic "Learning 2" from the USAID website.
"Investments in Education provide a "multiplier effect", compounding the returns in other sectors, with more education comes increased health, economic growth and food security.
As part of its five year education strategy, USAID is committed to furtering the basic building blocks of uducation - 1) Improved reading skills for more than 100 million children by 2015, 2) Increased access for 15 million students in conflict and crisis affected countries, and 3) Improving the ability of tertiary and workforce development programs to meet countries' needs and goals." [50.usaid.gov/ infographic-learning-squared/ learningsq-1000/ ?size=infographicMedium]
The educational infogram "Learning infogram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Education Infographics solition from the area "Business Infographics" in ConceptDraw Solution Park.
Educational infogram
Educational infogram, woman, schoolgirl, schoolboy, pupil, rectangle callout, open book, nature, vegetation, money, cash, payment, currency, finance, man kneeling, joyful man, happy man, graduation cap, square academic cap, master's cap, globe, first aid, diploma, child, child with balloon, callout with divider, business growth, bullet symbol, bullet, books, bookmark text block, Africa, Africa map,
Used Solutions

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-Driven Process Chain Diagrams solution extends ConceptDraw DIAGRAM functionality with event driven process chain templates, samples of EPC engineering and modeling the business processes, and a vector shape library for drawing the EPC diagrams and EPC flowcharts of any complexity. It is one of EPC IT solutions that assist the marketing experts, business specialists, engineers, educators and researchers in resources planning and improving the business processes using the EPC flowchart or EPC diagram. Use the EPC solutions tools to construct the chain of events and functions, to illustrate the structure of a business process control flow, to describe people and tasks for execution the business processes, to identify the inefficient businesses processes and measures required to make them efficient.
HelpDesk

How to Open MS Visio® 2013/2016 Files on a Mac®

Powerful business graphics and diagramming tools is the norm and not the exception for today’s businesses. For years the de facto standard file format for business has been Microsoft Visio™. Many people involved in visual communication need software tools that will read and write using the Visio file format. With the introduction of Visio 2013, Microsoft has changed the native file format used in earlier versions of Microsoft Visio. ConceptDraw DIAGRAM v12 file import and export works round-trip with the new Visio VSDX file format.
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,
Used Solutions

In searching of alternative to MS Visio for MAC and PC with ConceptDraw DIAGRAM

Undoubtedly MS Visio is a powerful and multifunctional tool, but however at times occur the instances, when it turns unable of meeting certain users' requirements. At this cases you may need to use an alternative program software, preferably it will be simple, convenient, and at the same time powerful and professional. In searching the alternative to MS Visio for MAC and PC we recommend you to pay attention for ConceptDraw DIAGRAM software, which was developed to satisfy all your drawing needs and requirements. It is a fully-functioned alternative product to MS Visio for both platforms. ConceptDraw DIAGRAM software has many advantages, the main among them are the cross-platform compatibility, a reasonable price, widespread ConceptDraw Solution Park with huge variety of different solutions that offer numerous libraries of specialized vector objects, useful examples, samples, and quick-start templates, extensive import / export capabilities, built-in script language, MS Visio support and certainly free technical support.