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This BPMN (Business Process Model and Notation) diagram sample illustrates the issue tracking system workflow.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
Business process modeling
Business process modeling, user, task, service, send, script, none, end, message, exclusive gateway,
Used Solutions

Types of Flowcharts

Types of Flowcharts *
A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw DIAGRAM is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same.
How to Simplify Flow Charting
How to Simplify Flow Charting

Credit Card Order Process Flowchart. Flowchart Examples

Credit Card Order Process Flowchart. <br>Flowchart Examples *
This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park. This sample shows the Flowchart of the Credit Card Order Process. On this diagram are used the flowchart symbols that represents the processes and documents. The flowchart symbols are connected with arrows.

Flowchart Examples and Templates

Flowchart Examples and Templates *
ConceptDraw DIAGRAM ector diagramming software and ConceptDraw Solution Park provide a wide variety of diagrams, organizational charts, business charts and flowchart examples, templates and samples. You are free to choose any example or template you are interested in from the ConceptDraw STORE, then use it to simplify your work at the designing professional-looking flowcharts and diagrams. As for flowcharts, turn your attention for the Flowcharts solution from the "Diagrams" area of ConceptDraw Solution Park, Process Flowcharts and Cross-Functional Flowcharts solutions from the Business Processes area, Accounting Flowcharts and Audit Flowcharts solutions from the Finance and Accounting area, which are completely devoted to flowcharts creation and provide an enormous collection of helpful flowchart templates and samples. Each of them is specially developed, well thought-out, dedicated to a certain thematic and carries a specific purpose. You need only to determine with your needs and to decide which one corresponds them the best and suits for you.

Data Flow Diagram

Data Flow Diagram *
Data Flow Diagram (DFD) is the part of the Structured Systems Analysis and Design Methodology (SSADM), which is intended for information systems projection and analysis. Data Flow Diagrams allow graphically represent the data flows in information system and analyze the data processing during the structural projection. This type of diagrams lets visually show a work of information system and results of this work, it is often used in connection with human processes and can be displayed as Workflow diagram. Data Flow Diagram visualizes processes and functions, external entities, data depositories, and data flows connecting these elements and indicating direction and data character. Each of these elements used for DFD has its own graphical notation. There are two notations to draw DFDs - Yourdon & Coad and Gane & Sarson. ConceptDraw DIAGRAM extended with Data Flow Diagrams (DFD) solution from Software Developmant area is ideal for designing professional looking DFDs, which can be then easily exported in various formats.

Accounting Flowchart Purchasing Receiving Payable and Payment

Accounting Flowchart Purchasing Receiving Payable and Payment *
Accounting flowchart is a pictorial way to represent the flow of data in an organization and the flow of transactions process in a specific area of its accounting or financial department. Accounting Flowcharts solution contains the full set of standardized accounting flowchart symbols which will help you design in minutes various types of Accounting Flowcharts including such popular diagrams which represent the whole accounting process: Purchasing Flowchart, Receiving Flowchart, Voucher Payable Flowchart, Treasurer Flowchart, Payment Flowchart.

Flow chart Example. Warehouse Flowchart

Warehouse Flowchart
Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw DIAGRAM ector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw DIAGRAM , you may open, edit and save files in Visio format.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,
Used Solutions

Examples of Flowcharts, Org Charts and More

Examples of Flowcharts, Org Charts and More *
ConceptDraw DIAGRAM covers a broad spectrum of business graphics categories and offers at ConceptDraw STORE enormous online collection of pictorial examples and samples for different thematics and application areas. It is a plentiful source of inspiration and wonderful examples of professionally designed diagrams, flowcharts, UML diagrams, organizational charts, databases, ERDs, network diagrams, business charts, different thematic charts, schematics, infographics and plans developed specially for knowledge workers, engineers, managers, businessmen, marketing specialists, analytics, scientists, students, professors, journalists and also for a large number of other people that every day use various diagrams and drawings in their work and life activity. Each of these examples is a real art, all they are well thought-out and designed without efforts with help of powerful tools of ConceptDraw DIAGRAM software. ConceptDraw examples display all variety of tasks, possibilities and results that ConceptDraw Product Line lets achieve fast and easy. ConceptDraw is one of the best Visio alternatives for Mac. It open all Visio formats like.vsdx,.vss,.vdx files and allows you to export files to Visio formats.
What is ConceptDraw OFFICE
What is ConceptDraw OFFICE

Basic Flowchart Symbols and Meaning

Basic Flowchart Symbols and Meaning *
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw DIAGRAM. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart

UML Flowchart Symbols

UML Flowchart Symbols *
The UML diagram is a powerful tool which lets visually represent all system's components, the interactions between them and relationships with external user interface. The Rapid UML solution for ConceptDraw DIAGRAM software offers diversity of UML flowchart symbols for drawing all types of UML diagrams.

Program to Make Flow Chart

Program to Make Flow Chart *
Use ConceptDraw DIAGRAM diagramming and business graphics software for drawing your own PM life cycle flow charts.

Scrum process work items and workflow

Scrum process work items and workflow *
Teams working with Scrum methodology use the product backlog items (PBIs), bug work item types (WITs), reports and dashboards. SCRUM Workflow solution for ConceptDraw DIAGRAM software offers collection of samples, variety of predesigned objects, clipart and graphic elements, a set of Scrum process work items and workflow which are developed for agile teams working using Scrum.

Processing Flow Chart

Processing Flow Chart *
Processing Flow Chart is a simplified sketch which is used in chemical and process engineering for illustrating general plant streams, major equipments and key control loops.

ConceptDraw DIAGRAM enhanced with Flowcharts Solution from the "Diagrams" Area of ConceptDraw Solution Park is a powerful Processing Flow Chart software which will help save lots of your time.

Data Flow Diagram Model

Data Flow Diagram Model *
Data Flow Diagram (DFD) is a technique of graphical structural analysis, describing the sources external to the system, recipients of data, also logical functions, data flows and data stores that are accessed. The DFD's goal is to show how each process converts its inputs into the outputs and to identify relationships between these processes, at this make the system's description clear and understandable at every level of detail. Historically happened that for describing Data Flow Diagrams are used two notations - Yourdon and Gane-Sarson that differ each from other by graphical representation of symbols. The DFD model, like most other structural models is a hierarchical model. Each process can be subjected to decomposition on the structural components, the relationships between which in the same notation can be shown on a separate diagram. Typically, several DFD models are built when modeling the system. ConceptDraw DIAGRAM software enhanced with Data Flow Diagrams solution ideally suits for creation DFD models and professional drawing Data Flow Diagrams.

DFD Flowchart Symbols

DFD Flowchart Symbols *
A Data Flow Diagram (DFD) is a graphical technique which allows effectively model and analyze the information processes and systems. The ability to fast and easy create the DFDs is made possible with Data Flow Diagrams solution from the Software Development area of ConceptDraw Solution Park. For designing the Data Flow Diagrams are used simple DFD flowchart symbols which are connected each other by arrows depicting the data flow from one step to another.

business process flow diagrams, business process diagram example, business process diagram, process diagrams Business Process Diagrams

business process flow diagrams, business process diagram example, business process diagram, process diagrams
Business Process Flow Diagrams solution extends the ConceptDraw DIAGRAM BPM software with RapidDraw interface, templates, business process diagrams examples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation.

Data Flow Diagram (DFD)

Data Flow Diagram (DFD) *
A Data Flow Diagram (DFD) illustrates the flow of data through an information system, visualizes how the information is handled in terms of inputs and outputs, how the data enter to system and leave it. It is effective to use a Data Flow Diagram for creation the system's overview, to show the system's scope and boundaries. There are two different types of notations for DFDs: Yourdon-Coad and Gane-Sarson, which differ in visual representations for processes, data flow, data stores, external entities, etc. Thus, for example the processes are depicted as circles in Yourdon-Coad notation and as rounded squares in Gane-Sarson notation. Gane-Sarson notation is usually used for visualization information systems and Yourdon-Coad - for system analysis and design. The Data Flow Diagrams solution included to Software Development area of ConceptDraw Solution Park offers a lot of DFD templates, samples and examples, libraries of vector stencils for construction without efforts the DFDs according to both Gane-Sarson and Yourdon-Coad notations.

UML Use Case Diagram Example. Registration System

UML Use Case Diagram
This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.

Process Flowchart Symbols

Process Flowchart Symbols *
The Process Flowchart or Process Flowchart Diagram (PFD) is a visual representation relations between major parts of the system, the steps in a process, and even connections between various systems. The possibility to easy create professional-looking and attractive Process Flowcharts, Business Process Diagrams and Maps which visualize the steps of complex processes is provided by Business Process Diagram Solution from the Business Processes Area of ConceptDraw Solution Park and 16 libraries with 230 process flowchart symbols from BPMN 1.2 and BPMN 2.0.