Address to User Story Question

This example is based on the organizational chart from the Ohio State University website. [osu.edu/ vpsearch/ images/ University_ Org_ Chart.png]
"The Ohio State University, a multi-campus land grant institution with an international presence, is a world-class public research university and the leading comprehensive teaching and research institution in the state, Ohio's flagship university. Ohio State provides a distinctive educational experience for students and pursues cutting-edge interdisciplinary research that brings together scholars from diverse disciplines to solve key problems in society.
One of the University's core values is to "ignite a lifelong love of learning" in students. Ohio State students benefit from a scholarly environment in which research inspires and informs teaching.
The Vice President for Student Life provides vision, leadership, and strategic direction to the Office of Student Life, a comprehensive unit dedicated to supporting the educational mission of the University and promoting the best possible overall experience for the diverse student body of approximately 60,000. The Office of Student Life supports every aspect of Ohio State students experience. Its scope includes housing, campus dining, disability services, the multicultural center, counseling and health services, student organizations and leadership development, and other related operations." [osu.edu/ vpsearch/ ]
The organizational chart example "University leadership" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Organizational Charts solution from the Management area of ConceptDraw Solution Park.

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.

The vector stencils library "Scrum workflow" contains 39 icons.
Use this clipart set to design your agile software development diagrams and flowcharts with ConceptDraw PRO software.
"A sprint (or iteration) is the basic unit of development in scrum. The sprint is a timeboxed effort; that is, it is restricted to a specific duration. The duration is fixed in advance for each sprint and is normally between one week and one month, with two weeks being the most common.
Each sprint starts with a sprint planning event that aims to define a sprint backlog, identify the work for the sprint, and make an estimated commitment for the sprint goal. Each sprint ends with a sprint review and sprint retrospective, that reviews progress to show to stakeholders and identify lessons and improvements for the next sprints.
Scrum emphasizes working product at the end of the sprint that is really done. In the case of software, this likely includes that the software has been integrated, fully tested, end-user documented, and is potentially shippable." [Scrum (software development). Wikipedia]
The clip art sample "Design elements - Scrum workflow" is included in the Scrum solution from the Project Management area of ConceptDraw Solution Park.