"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR flowchart example "Store reporting" was created using the ConceptDraw PRO software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR flowchart example "Store reporting" was created using the ConceptDraw PRO software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR Systems
ConceptDraw DIAGRAM extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective.Interactive Voice Response Diagrams
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.
Interactive Voice Response System
How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw DIAGRAM diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.Cisco LAN. Cisco icons, shapes, stencils and symbols
The ConceptDraw vector stencils library Cisco LAN contains symbols for drawing the computer local area network diagrams.Interactive Voice Response Network Diagram
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.Interactive voice response (IVR) networks. Computer and Network Examples
Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw DIAGRAM using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.Hotel Service Process
This sample shows computer network diagram of the hotel service process, structure of the hotel service departments and the connection of each department to the internet using the WLAN equipment (routers, hub. etc.). This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Computer and Networks solution from Computer and Networks area of ConceptDraw Solution Park.This payment process flowchart example was created on the base of the diagram of payment process using Global Payment Processing Services from the U.S. Securities and Exchange Commission website.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/ Archives/ edgar/ data/ 934280/ 000119312510042764/ d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/ Archives/ edgar/ data/ 934280/ 000119312510042764/ d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
How to Create a Process Flowchart
Use ConceptDraw DIAGRAM diagramming and vector graphics software to visually model your own IT construction processes.HelpDesk
How to Create an Interactive Voice Response (IVR) Diagram
Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Account FlowchartFlowchart Examples
Create your own flow charts of computer or network system account processing using the ConceptDraw DIAGRAM diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park.
The flow chart example shows the computer network system account processing.
Cisco Media. Cisco icons, shapes, stencils and symbols
The ConceptDraw vector stencils library Cisco Media contains symbols for drawing the computer network diagrams.How to Exchange ConceptDraw MINDMAP Files with Mindjet MindManager
ConceptDraw MINDMAP has impressive import and export capabilities includes following formats: OPML Mindjet™ MindManager™ Microsoft™ Office products: PowerPoint™ Project™ Word™ FreeMind (import only) XMind (import only)Vehicular Network
ConceptDraw DIAGRAM diagramming and vector drawing software offers the Vehicular Networking Solution from the Computer and Networks Area of ConceptDraw Solution Park which makes it the best for designing professional looking vehicular network diagrams.Metropolitan area networks (MAN). Computer and Network Examples
A Metropolitan Area Network (MAN) is a great computer network located on the large geographical area or region. It is a network bigger than Local Area Network (LAN), but territorially smaller than Wide Area Network (WAN), its diameter usually ranges from 5 to 50 kilometers. MAN usually includes several buildings or even the whole city (metropolis). It is based on high data rate compounds using the fiber channels and other digital data transmission channels. MAN includes a lot of communicating devices, for its construction are used multiple routers, switches and hubs. MAN can combine together several Local Area Networks or Campus Area Networks located in different buildings within a city and provides the Internet connectivity for them. Solutions included to Computer and Networks Area for ConceptDraw Solution Park are the real godsend for those who want design Computer Network Diagrams, and among others the Metropolitan Area Network Diagrams. They offer the libraries with ready-to-use vector design elements, professional-looking examples, samples and templates.Network VOIP. Computer and Network Examples
Voice-over-Internet protocol (VoIP) is a protocol of the voice communications and multimedia sessions through the Internet or other packet-switched networks. VoIP systems use the data compression techniques, encapsulated in a data-packet stream over IP. They allows users to use regular telephone networks through any internet service provider and anywhere. VoIP is also called IP telephony, Internet telephony, Voice over broadband (VoBB). This example was created in ConceptDraw DIAGRAM using the Computer and Networks Area of ConceptDraw Solution Park and shows the VoIP Network.Business Diagram Software
When managing the projects, people, or networks, there are daily designed and used different types of Business diagrams, so the powerful drawing software will be very useful for this. ConceptDraw DIAGRAM with large quantity of business solutions will meet your needs and will help you convey your ideas successful and rapidly, no matter are you professional or beginner. It is the best choice for business specialists and technical professionals who need quickly and easily explore, visualize, and communicate information. ConceptDraw DIAGRAM business diagram software is the most powerful business software and relational charting software. Create advanced, completely customizable Business Process Diagrams, Business Flow Charts, Work Flow Diagrams, Organizational Charts, Audit diagrams, Marketing diagrams, Value Stream Maps, TQM diagrams, ERD diagrams, EPC diagrams, Cause and Effect diagrams, Infographics, Dashboards, and other Relational business diagrams from your data using the powerful drawing tools of ConceptDraw Solution Park.Hotel Network Topology Diagram. Hotel Guesthouse WiFi Network
Would you like to design and construct the local area network (LAN) or wireless LAN (WLAN) at your hotel, guesthouse or inn? In this case first that you need to do is to develop the detailed plan and to represent on it all required equipment, as well as scheme of its arrangement and connection. The ConceptDraw Solution Park offers a powerful Computer Network Diagrams solution from the Computer and Networks area specially developed to help you draw fast and easily the physical and logical network topology diagrams for wireless and wired computer communication networks. The Computer Network Diagrams solution provides numerous set of predesigned samples and templates, and large variety of vector stencils libraries with ready-to-use network icons and symbols of LAN and WLAN equipment, containing the routers, firewalls, switches, wireless access points, broadband access servers, and many other vector symbols. Use them as a real help when designing the Hotel Network Topology Diagrams, Hotel Wireless Computer Network Plans, Guesthouse Wi-Fi Network Diagrams.- Interactive Voice Response Diagrams | IVR flowchart - Store reporting
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