"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
The vector stencils library "Inductors" contains 41 symbols of inductor elements.
Use these shapes for drawing electronic circuit diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use these shapes for drawing electronic circuit diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Air inductor, 3 taps
Air inductor, 2 taps
Air inductor, 1 tap
Air inductor
Air inductor, adjustable, 3 taps
Air inductor, adjustable, 2 taps
Air inductor, adjustable, 1 tap
Air inductor, adjustable
Air inductor, continuously adjustable, 3 taps
Air inductor, continuously adjustable, 2 taps
Air inductor, continuously adjustable, 1 tap
Air inductor, continuously adjustable
Magnetic inductor, 3 taps
Magnetic inductor, 2 taps
Magnetic inductor, 1 tap
Magnetic inductor
Magnetic inductor, adjustable, 3 taps
Magnetic inductor, adjustable, 2 taps
Magnetic inductor, adjustable, 1 tap
Magnetic inductor, adjustable
Magnetic inductor, continuously adjustable, 3 taps
Magnetic inductor, continuously adjustable, 2 taps
Magnetic inductor, continuously adjustable, 1 tap
Magnetic inductor, continuously adjustable
Magnetic inductor with gap, 3 taps
Magnetic inductor with gap, 2 taps
Magnetic inductor with gap, 1 tap
Magnetic inductor with gap
Magnetic inductor with gap, adjustable, 3 taps
Magnetic inductor with gap, adjustable, 2 taps
Magnetic inductor with gap, adjustable, 1 tap
Magnetic inductor with gap, adjustable
Magnetic inductor with gap, continuously adjustable, 3 taps
Magnetic inductor with gap, continuously adjustable, 2 taps
Magnetic inductor with gap, continuously adjustable, 1 tap
Magnetic inductor with gap, continuously adjustable
Half inductor
Permanent magnet
Magnet core
Ferrite core with reflector
Ferrite core
The vector stencils library "Electrical circuits" contains 49 element symbols of electrical and electronic devices, including ignitors, starters, transmitters, circuit protectors, transducers, radio and audio equipment.
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Ground
Equipotentiality
Igniter plug
Junction
Chassis
Chassis 2
Capacitor
Variable capacitor
Capacitor 2
Variable capacitor 2
Antenna
Antenna 2
Circuit breaker
Fuse
Fuse 2
Alarm fuse
Alarm fuse 2
Circular generic component
Rectangular generic component
Transducer
Capacitive transducer
Non-capacitive transducer
Recording pickup head
Reproducing pickup head
Positive pulse
Negative pulse
Alternating pulse
Saw tooth
Positive step function
Negative step function
Explosive squib
Sensing link squib
Squib ignitor
Unspecified material
Solid material
Semiconducting material
Liquid
Insulating material
Gas
Electret
Surge protector
Multigap surge protector
Valve surge protector
Electrolytic surge protector
Carbon block surge protector
Protective gap surge protector
Sphere gap surge protector
Horn gap surge protector
Circuit breaker
The vector stencils library "Electrical circuits" contains 49 element symbols of electrical and electronic devices, including ignitors, starters, transmitters, circuit protectors, transducers, radio and audio equipment.
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Ground
Equipotentiality
Igniter plug
Junction
Chassis
Chassis 2
Capacitor
Variable capacitor
Capacitor 2
Variable capacitor 2
Antenna
Antenna 2
Circuit breaker
Fuse
Fuse 2
Alarm fuse
Alarm fuse 2
Circular generic component
Rectangular generic component
Transducer
Capacitive transducer
Non-capacitive transducer
Recording pickup head
Reproducing pickup head
Positive pulse
Negative pulse
Alternating pulse
Saw tooth
Positive step function
Negative step function
Explosive squib
Sensing link squib
Squib ignitor
Unspecified material
Solid material
Semiconducting material
Liquid
Insulating material
Gas
Electret
Surge protector
Multigap surge protector
Valve surge protector
Electrolytic surge protector
Carbon block surge protector
Protective gap surge protector
Sphere gap surge protector
Horn gap surge protector
Circuit breaker
The vector stencils library "Inductors" contains 41 symbols of inductor elements.
Use these shapes for drawing electronic circuit diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use these shapes for drawing electronic circuit diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Air inductor, 3 taps
Air inductor, 2 taps
Air inductor, 1 tap
Air inductor
Air inductor, adjustable, 3 taps
Air inductor, adjustable, 2 taps
Air inductor, adjustable, 1 tap
Air inductor, adjustable
Air inductor, continuously adjustable, 3 taps
Air inductor, continuously adjustable, 2 taps
Air inductor, continuously adjustable, 1 tap
Air inductor, continuously adjustable
Magnetic inductor, 3 taps
Magnetic inductor, 2 taps
Magnetic inductor, 1 tap
Magnetic inductor
Magnetic inductor, adjustable, 3 taps
Magnetic inductor, adjustable, 2 taps
Magnetic inductor, adjustable, 1 tap
Magnetic inductor, adjustable
Magnetic inductor, continuously adjustable, 3 taps
Magnetic inductor, continuously adjustable, 2 taps
Magnetic inductor, continuously adjustable, 1 tap
Magnetic inductor, continuously adjustable
Magnetic inductor with gap, 3 taps
Magnetic inductor with gap, 2 taps
Magnetic inductor with gap, 1 tap
Magnetic inductor with gap
Magnetic inductor with gap, adjustable, 3 taps
Magnetic inductor with gap, adjustable, 2 taps
Magnetic inductor with gap, adjustable, 1 tap
Magnetic inductor with gap, adjustable
Magnetic inductor with gap, continuously adjustable, 3 taps
Magnetic inductor with gap, continuously adjustable, 2 taps
Magnetic inductor with gap, continuously adjustable, 1 tap
Magnetic inductor with gap, continuously adjustable
Half inductor
Permanent magnet
Magnet core
Ferrite core with reflector
Ferrite core
The vector stencils library "Electrical circuits" contains 49 element symbols of electrical and electronic devices, including ignitors, starters, transmitters, circuit protectors, transducers, radio and audio equipment.
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Ground
Equipotentiality
Igniter plug
Junction
Chassis
Chassis 2
Capacitor
Variable capacitor
Capacitor 2
Variable capacitor 2
Antenna
Antenna 2
Circuit breaker
Fuse
Fuse 2
Alarm fuse
Alarm fuse 2
Circular generic component
Rectangular generic component
Transducer
Capacitive transducer
Non-capacitive transducer
Recording pickup head
Reproducing pickup head
Positive pulse
Negative pulse
Alternating pulse
Saw tooth
Positive step function
Negative step function
Explosive squib
Sensing link squib
Squib ignitor
Unspecified material
Solid material
Semiconducting material
Liquid
Insulating material
Gas
Electret
Surge protector
Multigap surge protector
Valve surge protector
Electrolytic surge protector
Carbon block surge protector
Protective gap surge protector
Sphere gap surge protector
Horn gap surge protector
Circuit breaker
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Electrical Symbols — Inductors
The vector stencils library "Electrical circuits" contains 49 element symbols of electrical and electronic devices, including ignitors, starters, transmitters, circuit protectors, transducers, radio and audio equipment.
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Use it for drawing electronic circuit diagrams and electrical schematics in the ConceptDraw PRO diagramming and vector drawing software extended with the Electrical Engineering solution from the Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-electrical
Ground
Equipotentiality
Igniter plug
Junction
Chassis
Chassis 2
Capacitor
Variable capacitor
Capacitor 2
Variable capacitor 2
Antenna
Antenna 2
Circuit breaker
Fuse
Fuse 2
Alarm fuse
Alarm fuse 2
Circular generic component
Rectangular generic component
Transducer
Capacitive transducer
Non-capacitive transducer
Recording pickup head
Reproducing pickup head
Positive pulse
Negative pulse
Alternating pulse
Saw tooth
Positive step function
Negative step function
Explosive squib
Sensing link squib
Squib ignitor
Unspecified material
Solid material
Semiconducting material
Liquid
Insulating material
Gas
Electret
Surge protector
Multigap surge protector
Valve surge protector
Electrolytic surge protector
Carbon block surge protector
Protective gap surge protector
Sphere gap surge protector
Horn gap surge protector
Circuit breaker
"Feedback is a process in which information about the past or the present influences the same phenomenon in the present or future. As part of a chain of cause-and-effect that forms a circuit or loop, the event is said to "feed back" into itself. ...
Feedback loop - the complete causal path that leads from the initial detection of the gap to the subsequent modification of the gap. ...
Feedback is commonly divided into two types - usually termed positive and negative. The terms can be applied in two contexts:
(1) the altering of the gap between reference and actual values of a parameter, based on whether the gap is widening (positive) or narrowing (negative),
(2) the valence of the action or effect that alters the gap, based on whether it has a happy (positive) or unhappy (negative) emotional connotation to the recipient or observer." [Feedback. Wikipedia]
This cycle diagram example was redesigned from the Wikimedia Commons file: Business Feedback Loop.jpg. [commons.wikimedia.org/ wiki/ File:Business_ Feedback_ Loop.jpg]
This file is made available under the Creative Commons CC0 1.0 Universal Public Domain Dedication. [creativecommons.org/ publicdomain/ zero/ 1.0/ deed.en]
The ring chart example "Business feedback loop" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Target and Circular Diagrams solution from the Marketing area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ marketing-target-and-circular-diagrams
Feedback loop - the complete causal path that leads from the initial detection of the gap to the subsequent modification of the gap. ...
Feedback is commonly divided into two types - usually termed positive and negative. The terms can be applied in two contexts:
(1) the altering of the gap between reference and actual values of a parameter, based on whether the gap is widening (positive) or narrowing (negative),
(2) the valence of the action or effect that alters the gap, based on whether it has a happy (positive) or unhappy (negative) emotional connotation to the recipient or observer." [Feedback. Wikipedia]
This cycle diagram example was redesigned from the Wikimedia Commons file: Business Feedback Loop.jpg. [commons.wikimedia.org/ wiki/ File:Business_ Feedback_ Loop.jpg]
This file is made available under the Creative Commons CC0 1.0 Universal Public Domain Dedication. [creativecommons.org/ publicdomain/ zero/ 1.0/ deed.en]
The ring chart example "Business feedback loop" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Target and Circular Diagrams solution from the Marketing area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ marketing-target-and-circular-diagrams
Ring chart
- Block diagram - Gap model of service quality | Gaps That Cause ...
- Block diagram - Gap model of service quality | Block Diagram ...
- Block diagram - Gap model of service quality | Block Diagram ...
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