Process Flowchart
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange."Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Types of Flowcharts
A Flowchart is a graphically representation of the process, algorithm or the step-by-step solution of the problem. There are ten types of Flowcharts. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design the Flowchart of any of these types.Block Diagrams
Block diagrams solution extends ConceptDraw DIAGRAM software with templates, samples and libraries of vector stencils for drawing the block diagrams.
SYSML
The SysML solution helps to present diagrams using Systems Modeling Language; a perfect tool for system engineering.
Risk Diagram (Process Decision Program Chart)
Analyze each identified action separately in the tree of all actions and then develop a preventive action in response to potential obstacles or circumstances have been identified as a risk.The PDPC determines the risks when corrective action is not performed correctly. Also, it helps develop descriptions for preventive actions at the level of execution.
Electrical Symbols — Inductors
An inductor, also called a coil or reactor, is a passive two-terminal electrical component which resists changes in electric current passing through it. It consists of a conductor such as a wire, usually wound into a coil. Energy is stored in a magnetic field in the coil as long as current flows. When the current flowing through an inductor changes, the time-varying magnetic field induces a voltage in the conductor, according to Faraday’s law of electromagnetic induction.26 libraries of the Electrical Engineering Solution of ConceptDraw DIAGRAM make your electrical diagramming simple, efficient, and effective. You can simply and quickly drop the ready-to-use objects from libraries into your document to create the electrical diagram.
Electrical Symbols — Electrical Circuits
A circuit diagram or wiring diagram uses symbols to represent parts of a circuit.Electrical and electronic circuits can be complicated. Making a drawing of the connections to all the component parts in the circuit's load makes it easier to understand how circuit components are connected. Drawings for electronic circuits are called "circuit diagrams". Drawings for electrical circuits are called "wiring diagrams".
26 libraries of the Electrical Engineering Solution of ConceptDraw DIAGRAM make your electrical diagramming simple, efficient, and effective. You can simply and quickly drop the ready-to-use objects from libraries into your document to create the electrical diagram.
Electrical Symbols, Electrical Diagram Symbols
How to create Electrical Diagram? It’s very easy! All you need is a powerful software. It wasn’t so easy to create Electrical Symbols and Electrical Diagram as it is now with electrical diagram symbols offered by the libraries of Electrical Engineering Solution from the Industrial Engineering Area at the ConceptDraw Solution Park.This solution provides 26 libraries which contain 926 electrical symbols from electrical engineering: Analog and Digital Logic, Composite Assemblies, Delay Elements, Electrical Circuits, Electron Tubes, IGFET, Inductors, Integrated Circuit, Lamps, Acoustics, Readouts, Logic Gate Diagram, MOSFET, Maintenance, Power Sources, Qualifying, Resistors, Rotating Equipment, Semiconductor Diodes, Semiconductors, Stations, Switches and Relays, Terminals and Connectors, Thermo, Transformers and Windings, Transistors, Transmission Paths,VHF UHF SHF.
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