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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

Types of Flowcharts

A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same.
How to Simplify Flow Charting
How to Simplify Flow Charting

Computer Hardware - Reseller Business Plan

When developing a business plan it is very important to accurately represent the structure and visually outline all important information. A business plan usually has a clear hierarchical structure. The Mind Maps are particularly effective to describe such structures, they are one of the most powerful and visually intuitive tools for the tasks of structuring and memorizing large amounts of information. The Mind Maps are indispensable in development the complex projects, in preparation and discussion of business plans, in designing the presentations, in process of decision making, holding brainstorming, time management, etc. As for the software for working with Mind Maps, particularly effective is a cross-platform ConceptDraw MINDMAP software for Windows and Mac OS X. It provides many tools that help in business plan preparation for organizing the new business, in developing a business plan for promotion some product, etc. ConceptDraw MINDMAP supports the multipage documents, the export and import into popular applications MS PowerPoint, MS Word, PDF, MindManager, in project management applications ConceptDraw Project and MS Project, and in various graphical formats. You can to observe a Mind Map of a business plan for computer hardware reseller designed in ConceptDraw MINDMAP.

Model Based Systems Engineering

ConceptDraw PRO is a professional diagramming and vector drawing software. Now, enhanced with SysML Solution from the Software Development Area of ConceptDraw Solution Park, ConceptDraw PRO became an ideal software for model based systems engineering (MBSE).

BPMN 2.0

ConceptDraw PRO diagramming and vector drawing software offers the Business Process Diagram Solution from the Business Processes Area of ConceptDraw Solution Park with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 2.0 standard.

Campus Area Networks (CAN). Computer and Network Examples

Campus Area Network (CAN) is a computer network which provides wireless access to the Internet or LAN for the users located in two or more buildings on the limited geographical area, or in the open space surrounding these buildings. Campus Area Network is usually set in campus of a university or college, but the same kind of planning and design can be applied for other purposes, for enterprises, office buildings, military bases, industrial complexes, public places like supermarkets, entertainment centers, etc. Another form of temporary CAN can exist during some special events such as rallies, music festivals. The elementary Campus Area Network can also arise spontaneously, due to the distance of spread the radio signals from the access points that are not limited by buildings walls. It is also sensible to have additional access points for the larger and more complex CANs, located at specially places chosen for serving clients. Design easy diagrams and schemes for the Campus Area Networks with Computer Network Diagrams solution for ConceptDraw PRO.

Ansoff Matrix

ConceptDraw PRO software extended with Matrices Solution from the Marketing Area of ConceptDraw Solution Park offers you the possibility to develop the Ansoff Matrix of any complexity.