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"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions
HelpDesk

How to Create a Bank ATM Use Case Diagram

Use case diagram for ATM system
UML diagrams are often used in banking management for documenting a banking system. In particular, the interaction of bank customers with an automated teller machine (ATM) can be represented in a Use Case diagram. Before the software code for an ATM, or any other system design, is written, it is necessary to create a visual representation of any object-oriented processes. This is done most effectively by creating a Unified Modeling Language (UML) diagram, using object-oriented modeling. UML works as a general purpose modeling language for software engineers or system analysts, offering a number of different diagram styles with which to visually depict all aspects of a software system. ConceptDraw PRO diagramming software, enhanced and expanded with the ATM UML Diagrams solution, offers the full range of icons, templates and design elements needed to faithfully represent ATM and banking information system architecture using UML standards. The ATM UML Diagrams solution is useful for beginner and advanced users alike. More experienced users will appreciate a full range of vector stencil libraries and ConceptDraw PRO's powerful software, that allows you to create your ATM UML diagram in a matter of moments.

UML diagram, UML modeling Rapid UML

UML diagram, UML modeling
Rapid UML solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for quick drawing the UML diagrams using Rapid Draw technology.
HelpDesk

How to Create a Business Process Diagram

Business Process Model and Notation
Making a Business Process diagram involves many different elements that can be managed using ConceptDraw PRO. The ability to design Business Process diagrams is delivered by the Business Process Diagrams solution.
HelpDesk

How to Create a BPMN Diagram Using ConceptDraw PRO

Creating a BPMN Diagram
Business Process Modeling Notation (BPMN) is a method of illustrating business processes in the form of a diagram. The most effective method of creating or analyzing a business process is to visually interpret the steps using a business process diagram, flowchart or workflow. This is known as business process modeling, and will be performed within a company by a team who have detailed knowledge of company process, and analysts with expertise in the modeling discipline. The objective is often to increase production or lower costs — by modeling the process initially using a flowchart, inefficiencies and problems can be spotted before committing to a decision or strategy. You can create BPMN diagrams using the ConceptDraw PRO diagramming tools. ConceptDraw have designed a solution that combines BPMN v2.0 methodology and graphical notification into one powerful package. The Business Process Diagrams solution from ConceptDraw Solution Park provides a comprehensive collection of vector
HelpDesk

How to Organize a Social Media Activity Using Social Media Response Solution

Tips on how to use flowcharting and mindmapping for social media activity organizing
Create a Social Media Flowchart
Create a Social Media Flowchart
HelpDesk

Software for Flowchart Diagrams

ConceptDraw Software for Flowchart Diagrams
There are many types of flowcharts among them are work flow diagram, data flow diagram, business flow diagram and other very complex flowcharts. Thus to draw flowchart it is better to use computer program – a software for flowchart diagrams creation. The best flowchart software - is ConceptDraw PRO. With the help of ConceptDraw visual solutions, you can quickly and effortlessly portray even the most complex business process flow. ConceptDraw Flowchart solutions deliver a special set of vector stencils that contains all standard symbols of flowchart notation, and a large number of special symbols intended for business-oriented flowcharts.