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This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
Used Solutions
The vector stencils library "Landmarks" contains 69 landmark symbols of buildings, waterways, scale and directional indicators for labeling transportation and directional maps, road and route maps, street and transit maps, locator and tourist maps.
The pictograms example "Landmarks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Directional Maps solution from the Maps area of ConceptDraw Solution Park.
Viewpoint
Viewpoint, viewpoint,
North arrow
North arrow, North arrow,
North arrow
North arrow, North arrow,
Building
Building, building,
Building
Building, building,
Town house
Town house, house, town house,
Suburban home
Suburban home, suburban home,
Skyscraper
Skyscraper, skyscraper,
Town hall
Town hall, town hall,
Public house
Public house, public house,
Petrol station
Petrol station, petrol station,
Gas station
Gas station, gas station,
Factory
Factory, factory,
School
School, school,
Warehouse
Warehouse, warehouse,
Hospital
Hospital, hospital,
Fire station
Fire station, fire station,
Train station
Train station, train station,
Condos
Condos, condos,
Barn
Barn, barn,
Motel
Motel, motel,
Convenience store
Convenience store, convenience store,
Shopping centre
Shopping centre, shopping centre,
City
City, city,
Church
Church, church,
Cathedral
Cathedral, cathedral,
National tail train station
National tail train station, national rail train station,
Train railway
Train railway, train railway,
Bus stop
Bus stop, bus stop,
Tramlink
Tramlink, tramlink,
Marina / Ferry dock
Marina / Ferry dock, marina, ferry dock,
Car ferry
Car ferry, ferry, car ferry,
Stop light
Stop light, stop light,
Airport
Airport, airport,
Airport
Airport, airport,
Underground / Subway / Metro
Underground / Subway / Metro, underground, subway, metro,
Taxi
Taxi, taxi,
Bicycle parking
Bicycle parking, bicycle parking,
Parking
Parking, parking,
Fuel / Gas / Petrol
Fuel / Gas / Petrol, fuel, gas, petrol,
Police
Police, police,
Hospital
Hospital, hospital,
Wheelchair access
Wheelchair access, wheelchair access,
First aid
First aid, first aid,
Telephone
Telephone, telephone,
Post office
Post office, post office,
Landmarks and museums
Landmarks and museums, landmark, museum,
University
University, university,
Shopping
Shopping, shopping,
Refreshments / Public House
Refreshments / Public House, refreshments, public house,
Restrooms / Toilets
Restrooms / Toilets, restrooms, toilets, WC,
Park
Park, park,
Zoo
Zoo, zoo,
Information center
Information center, information center,
Stadium 1
Stadium 1, stadium,
Stadium 2
Stadium 2, stadium,
Park
Park, park,
Tree
Tree, tree,
Fir-tree
Fir-tree, fir-tree,
Ocean
Ocean, ocean, sea,
Lake
Lake, lake,
River
River, river,
Angled river
Angled river, river,
Forked river
Forked river, river,
Curved river
Curved river, river,
Curved river
Curved river, river,
Flexible river
Flexible river, river,
Bridge
Bridge, bridge,
Scale
Scale, scale,
Used Solutions
The vector stencils library "Medicine and health pictograms" contains 20 icons of medical and healthcare symbols.
Use it to draw your medical and healthcare infographics.
The example "Medicine and health pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Awareness ribbon
Awareness ribbon, awareness ribbon,
Cardiogram
Cardiogram, echocardiography, cardiogram, heart,
Stethoscope
Stethoscope, stethoscope, phonendoscope,
Calling an ambulance
Calling an ambulance, calling an ambulance,
Tooth
Tooth, tooth,
DNA
DNA, DNA,
First aid
First aid, first aid,
Syringe
Syringe, syringe,
Thermometer
Thermometer, thermometer, temperature,
Lungs
Lungs, lungs,
Medicament
Medicament, medicament, remedy, preparation, cure,
Pills
Pills, pills,
Patch
Patch, patch, plaster,
Stomach
Stomach, stomach,
Hospital
Hospital, hospital,
Dropper
Dropper, dropper, pipette,
Glasses
Glasses, glasses, eyeglasses,
Case report
Case report, case report, medical report,
Crutches
Crutches, crutches,
Pharmacy
Pharmacy, pharmacy,
Used Solutions
The vector stencils library "Transport map" contains 96 pictograms for drawing transport maps.
Use it in your spatial infographics for visual representation of transport schemes and plans as metro maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Spatial Infographics solution from the area "What is Infographics" of ConceptDraw Solution Park.
Train Railway
Train Railway, train railway,
Bus Stop
Bus Stop, bus stop,
Tramlink
Tramlink, tramlink,
Marina/Ferry Dock
Marina/Ferry Dock, marina dock, ferry dock,
Information Center
Information Center, information center,
Information Center
Information Center, information center,
Airport
Airport, airport,
Airport
Airport, airport,
Underground/Subway/Metro
Underground/Subway/Metro, underground, subway, metro, tube,
Underground/Subway/Metro
Underground/Subway/Metro, underground, subway, metro, tube,
National Rail Train Station
National Rail Train Station, National Rail Train Station,
Taxi
Taxi, taxi,
Taxi
Taxi, taxi,
Parking
Parking, parking,
Parking
Parking, parking,
Parking
Parking, parking, car parking,
Parking
Parking, parking, car parking,
Bicycle Parking
Bicycle Parking, bicycle parking,
Bicycle Parking
Bicycle Parking, bicycle parking,
Fuel/Gas/Petrol
Fuel/Gas/Petrol, fuel, gas, petrol,
Fuel/Gas/Petrol
Fuel/Gas/Petrol, fuel, gas, petrol,
Police
Police, police,
Police
Police, police,
Hospital
Hospital, hospital,
Hospital
Hospital, hospital,
Wheelchair Access
Wheelchair Access, wheelchair access,
Wheelchair Access
Wheelchair Access, wheelchair access,
First Aid
First Aid, first aid,
First Aid
First Aid, first aid,
Telephone
Telephone, telephone,
Telephone
Telephone, telephone,
Post Office
Post Office, post office,
Post Office
Post Office, post office,
Landmarks and Museums
Landmarks and Museums, landmarks, museums,
Landmarks and Museums
Landmarks and Museums, landmarks, museums,
University
University, university,
University
University, university,
Shopping/Supermarket
Shopping/Supermarket, shopping, supermarket,
Shopping/Supermarket
Shopping/Supermarket, shopping, supermarket,
Cafe
Cafe, cafe,
Cafe
Cafe, cafe,
Food and Drinks
Food and Drinks, food, drinks,
Food and Drinks
Food and Drinks, food, drinks,
Man
Man, man,
Woman
Woman, woman,
Restrooms/Toilets
Restrooms/Toilets, restrooms, toilets,
Restrooms/Toilets
Restrooms/Toilets, restrooms, toilets,
Park
Park, park,
Park
Park, park,
Zoo
Zoo, zoo,
Zoo
Zoo, zoo,
Hotel
Hotel, hotel,
Hotel
Hotel, hotel,
Camping
Camping, camping,
Camping
Camping, camping,
City
City, city,
Skyscraper
Skyscraper, skyscraper,
Building
Building, building,
Ocean
Ocean, ocean, sea,
Straight River
Straight River, river,
Flexible River
Flexible River, river,
Bridge
Bridge, bridge,
North Arrow
North Arrow, North arrow,
Viewpoint
Viewpoint, viewpoint,
Scale
Scale,
Road line
Road line, road,
Road rounded line
Road rounded line, road,
Road corner
Road corner, road,
Road curve 1
Road curve 1, road,
Road curve 2
Road curve 2, road,
Crossroads
Crossroads, crossroads,
Roundabout
Roundabout, roundabout,
Cloverleaf interchange
Cloverleaf interchange, cloverleaf interchange,
Roadway break
Roadway break, roadway break,
Railway line
Railway line, railway,
Railway curve
Railway curve, railway,
Railway fork
Railway fork, railway,
Standard line with standard station - basic road
Standard line with standard station - basic road, line, station, road,
Thick line with standard station - basic road
Thick line with standard station - basic road, line, station, road,
Standard line with rectangular station - basic road
Standard line with rectangular station - basic road, line, station, road,
Thick line with rectangular station - basic road
Thick line with rectangular station - basic road, line, station, road,
Standard line with standard station - double road
Standard line with standard station - double road, line, station, road,
Thick line with standard station - double road
Thick line with standard station - double road, line, station, road,
Standard line with rectangular station - double road
Standard line with rectangular station - double road, line, station, road,
Thick line with rectangular station - double road
Thick line with rectangular station - double road, line, station, road,
Standard line with standard station - dotted road
Standard line with standard station - dotted road, line, station, road,
Thick line with standard station - dotted road
Thick line with standard station - dotted road, line, station, road,
Standard line with rectangular station - dotted road
Standard line with rectangular station - dotted road, line, station, road,
Thick line with rectangular station - dotted road
Thick line with rectangular station - dotted road, line, station, road,
Interchange Station Vertical
Interchange Station Vertical, interchange station,
Interchange Station Horizontal
Interchange Station Horizontal, interchange station,
Transfer Station 1
Transfer Station 1, transfer station,
Transfer Station 2
Transfer Station 2, transfer station,
Transfer Station 3
Transfer Station 3, transfer station,
Line Notation
Line Notation, line,
Street direction
Street direction, street, direction,
Used Solutions
The vector stencils library "Medicine and health pictograms" contains 20 icons of medical and healthcare symbols.
Use it to draw your medical and healthcare infographics.
The example "Medicine and health pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Awareness ribbon
Awareness ribbon, awareness ribbon,
Cardiogram
Cardiogram, echocardiography, cardiogram, heart,
Stethoscope
Stethoscope, stethoscope, phonendoscope,
Calling an ambulance
Calling an ambulance, calling an ambulance,
Tooth
Tooth, tooth,
DNA
DNA, DNA,
First aid
First aid, first aid,
Syringe
Syringe, syringe,
Thermometer
Thermometer, thermometer, temperature,
Lungs
Lungs, lungs,
Medicament
Medicament, medicament, remedy, preparation, cure,
Pills
Pills, pills,
Patch
Patch, patch, plaster,
Stomach
Stomach, stomach,
Hospital
Hospital, hospital,
Dropper
Dropper, dropper, pipette,
Glasses
Glasses, glasses, eyeglasses,
Case report
Case report, case report, medical report,
Crutches
Crutches, crutches,
Pharmacy
Pharmacy, pharmacy,
Used Solutions
The vector stencils library "Buildings and green spaces" contains 27 clipart images of buildings and green spaces.
"Buildings serve several needs of society – primarily as shelter from weather, security, living space, privacy, to store belongings, and to comfortably live and work." [Building. Wikipedia]
The clip art example "Buildings and green spaces - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Artwork solution from the Illustration area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ illustrations-artwork
Apartment building
Apartment building, variable building,
House 1
House 1, house,
House 2
House 2, house,
House 3
House 3, consumer, house,
Financial institution
Financial institution, financial institution,
Factory
Factory, factory,
Factory, variable funnels
Factory, variable funnels, variable funnels, factory,
Wholesale warehouse
Wholesale warehouse, wholesaler,
Store
Store, retailer,
Multi-storey
Multi-storey, building,
Tower block
Tower block, building,
Building
Building, building,
Commercial building
Commercial building, building, house,
Home
Home, house,
Summer house
Summer house, house, cottage,
Garage
Garage, garage,
Factory
Factory, factory,
Hospital
Hospital, hospital,
Convenience store
Convenience store, mini shop, food stall,
Tree
Tree, tree,
Fir tree
Fir tree, fir tree,
Town house
Town house, house, town house,
Town hall
Town hall, town hall,
City
City, city,
Cottage
Cottage, cottage,
Grocery store
Grocery store, grocery store, supermarket,
Flowerbed
Flowerbed,
Used Solutions
The vector stencils library "Landmarks" contains 34 landmark symbols.
Use it to mark maps for spatial infographics in the ConceptDraw PRO diagramming and vector drawing software extended with the Spatial Infographics solution from the area "What is Infographics" of ConceptDraw Solution Park.
Airport
Airport, airport,
Skyscraper
Skyscraper, skyscraper,
City
City, city,
Building 1
Building 1, building,
Building 2
Building 2, building,
House 1
House 1, house,
House 2
House 2, house,
Factory
Factory, factory,
Petrol Station
Petrol Station, petrol station,
Fire Station
Fire Station, fire station,
Hospital
Hospital, hospital,
Town Hall
Town Hall, town hall,
Cathedral
Cathedral, cathedral,
Shopping Centre
Shopping Centre, shopping centre,
Convenience Store
Convenience Store, convenience store,
Park
Park, park,
Traffic Light
Traffic Light, traffic light,
Bus 1
Bus 1, bus,
Bus 2
Bus 2, bus,
Tram 1
Tram 1, tram,
Tram 2
Tram 2, tram,
Train
Train, train,
Train/Tram
Train/Tram, train, tram,
Car 1
Car 1, car,
Car 2
Car 2, car,
Car 3
Car 3, car,
Bicycle
Bicycle, bicycle,
Ferry/Boat
Ferry/Boat, ferry, boat,
Airplane
Airplane, airplane, aircraft, plane,
Funicular
Funicular, funicular,
Ropeway/Cableway
Ropeway/Cableway, ropeway, cableway,
River
River, river,
Lake
Lake, lake,
Stadium
Stadium, stadium,
Used Solutions
This example was redesigned from the Wikimedia Commons file: Example of High Level Fault Tree.jpg. [commons.wikimedia.org/ wiki/ File:Example_ of_ High_ Level_ Fault_ Tree.jpg]
"Risk assessment is the determination of quantitative or qualitative value of risk related to a concrete situation and a recognized threat (also called hazard). Quantitative risk assessment requires calculations of two components of risk (R):, the magnitude of the potential loss (L), and the probability (p) that the loss will occur. Acceptable risk is a risk that is understood and tolerated usually because the cost or difficulty of implementing an effective countermeasure for the associated vulnerability exceeds the expectation of loss.
In all types of engineering of complex systems sophisticated risk assessments are often made within Safety engineering and Reliability engineering when it concerns threats to life, environment or machine functioning. The nuclear, aerospace, oil, rail and military industries have a long history of dealing with risk assessment. Also, medical, hospital, social service and food industries control risks and perform risk assessments on a continual basis. Methods for assessment of risk may differ between industries and whether it pertains to general financial decisions or environmental, ecological, or public health risk assessment." [Risk assessment. Wikipedia]
The FTA diagram example "High level fault tree" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Fault Tree Analysis Diagrams solution from the Engineering area of ConceptDraw Solution Park.
FTA diagram
FTA diagram, undeveloped event, event, basic event, basic initiating fault, failure event, OR gate, AND gate,
Used Solutions