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"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions

IVR Network Diagram

IVR network diagram - Computer and Networks solution
Interactive Voice Response (IVR) Network Diagram

Design Element: IVR for Network Diagrams

Network Diagramming Tools, Design Elements - Design Elements - IVR (Win Mac)
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Flow chart Example. Warehouse Flowchart

Warehouse Flowchart
Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology