IVR systems architecture

This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

IVR diagram

Used Solutions

Computer and Networks >

Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

How to do presentation of Mind Maps via Skype conference call?

conceptdraw input output capabilities presentations files mindjet skype powerpoint ms-word ms-project

ConceptDraw MINDMAP is powerful and multifunctional mind mapping software with wide variety of relevant features, which make it comfortable for brainstorming, generating ideas, creating beautiful and professional-looking Mind Maps. ConceptDraw MINDMAP provides wide importing and exporting capabilities to variety of formats, among them MS PowerPoint, MS Word, MS Excel, FreeMind, XMind, MindJet Mindmanager, HTML, PDF, graphical formats. An innovative Skype conference call feature deserves the special attention of users, it is useful for teams, it lets to hold the presentations of Mind Maps via Skype and to collaborate in active Skype call. But how to do the presentation of Mind Map via Skype conference call by means of ConceptDraw MINDMAP software? Simply make the Skype conference call, share the presentation via Skype for active call participants using the Remote Presentation for Skype solution, keep the presentation file synchronized between all participants of Skype call. ConceptDraw MINDMAP lets also edit a Mind Map and to do slide show again with no interruption a call.

Design Element: IVR for Network Diagrams

Network Diagramming Tools, Design Elements - Design Elements - IVR (Win Mac)

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format.

ConceptDraw Arrows10 Technology

Business Process Elements: Activities

Create professional business process diagrams using ConceptDraw Activities library with 34 objects from BPMN.

SWOT matrix template

SWOT matrix templates is part of SWOT Analysis solution from ConceptDraw Solution Park.

How To Make the Right Decision in Projects

Mind map sample - Making a decision - for ConceptDraw solution Remote Presentation for Skype

A key point of conference success is the ability to see slides in real time, and hold documented discussions during the meeting. Remote Presentation for Skype is a new solution allows real-time presenting that benefits work groups who need collaborate by web meetings.

Bubble diagrams in Landscape Design with ConceptDraw PRO

Bubble Diagrams are the charts with a bubble presentation of data with obligatory consideration of bubble's sizes. They are analogs of Mind Maps and find their application at many fields, and even in landscape design. At this case the bubbles are applied to illustrate the arrangement of different areas of future landscape design, such as lawns, flowerbeds, playgrounds, pools, recreation areas, etc. Bubble Diagram helps to see instantly the whole project, it is easy for design and quite informative, in most cases it reflects all needed information. Often Bubble Diagram is used as a draft for the future landscape project, on the first stage of its design, and in case of approval of chosen design concept is created advanced detailed landscape plan with specification of plants and used materials. Creation of Bubble Diagrams for landscape in ConceptDraw PRO software is an easy task thanks to the Bubble Diagrams solution from "Diagrams" area. You can use the ready scanned location plan as the base or create it easy using the special ConceptDraw libraries and templates.

Decision Making Software For Small Business

Mind map template - Decision making - for ConceptDraw solution Remote Presentation for Skype

A software tool that saves your time on making decisions now has the ability to make decisions with remote team via Skype.

Point-to-multipoint (P2MP) Network. Computer and Network Examples

A Point-to-multipoint (P2MP) communication is a communication that is accomplished through the one-to-many connection. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Point-to-multipoint (P2MP) network.

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