Control and Information Architecture Diagrams (CIAD) with ConceptDraw PRO

This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

This Azure cloud architecture pattern diagram template was created on the base of figure in the article "External Configuration Store Pattern" from the Microsoft Developer Network (MSDN) website.
"External Configuration Store Pattern.
Move configuration information out of the application deployment package to a centralized location. This pattern can provide opportunities for easier management and control of configuration data, and for sharing configuration data across applications and application instances. ...
The majority of application runtime environments include configuration information that is held in files deployed with the application, located within the application folders. In some cases it is possible to edit these files to change the behavior of the application after it has been deployed. However, in many cases, changes to the configuration require the application to be redeployed, resulting in unacceptable downtime and additional administrative overhead. ...
Store the configuration information in external storage, and provide an interface that can be used to quickly and efficiently read and update configuration settings. The type of external store depends on the hosting and runtime environment of the application. In a cloud-hosted scenario it is typically a cloud-based storage service, but could be a hosted database or other system.
The backing store chosen for configuration information should be fronted by a suitable interface that provides consistent and easy to use access in a controlled way that enables reuse. Ideally, it should expose the information in a correctly typed and structured format. The implementation may also need to authorize users’ access in order to protect configuration data, and be flexible enough to allow multiple versions of the configuration (such as development, staging, or production, and multiple release versions of each one) to be stored." [msdn.microsoft.com/ ru-RU/ library/ dn589803.aspx]
The Azure cloud system architecture diagram template "External Configuration Store Pattern" for the ConceptDraw PRO diagramming and vector drawing software is included in the Azure Architecture solutin from the Computer and Networks area of ConceptDraw Solution Park.