Relations Diagram

Relations Diagram was first used in electronics industry with a goal to find the key words and phrases in a text, and now is used in variety of fields. Relations Diagram defines visually the complex relationships between different elements and uses the boxes to represent these elements and the arrows to show the links. Relations Diagram allows the most extensively consider the problems, to represent visually relationships between the factors, processes, areas. It can be effective in organizing the diversity of ideas generated during the brainstorming session, lets identify the causes factors called "Drivers" and effects factors called "Indicators", detect such important characteristics as Key Performance Indicators that help to monitor the changes and effectiveness of corrective actions in the process of problem solving. ConceptDraw MINDMAP and ConceptDraw DIAGRAM applications that are included to ConceptDraw suite, offer a lot of useful tools that help perform the brainstorm session and easy design Relations Diagram. To make effectively Relations Diagram simply identify the problem, capture the issues, draw the arrows and count the influencers.

UML activity diagram - Ticket processing system

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

UML activity diagram

Used Solutions

Software Development >

Rapid UML

7 Management & Planning Tools

The 7 Management and Planning Tools solution available from ConceptDraw Solution Park implements well-known methodologies and provides the comprehensive set of tools for problems' analysis and solving. Different products from multifunctional ConceptDraw Office suite may be used as a complete solution for any of methodologies offered by this solution and provide a visual communication during every stage of work. Use the MINDMAP 7 Management & Planning Tools for step-by-step identification and analysis the problems, for planning solving and corrective actions, and also countermeasures to address the risks. 7 Management and Planning Tools solution is perfect for managers in medium to large companies, who require effective tools to address the management issue, for business consultants, trainers and coaches to help visualize the problem's solving by using 7 MP Tools methodology, to structure the problem's affecting factors, analyze their root causes and cause and effect relations, to highlight drivers and indicators factors, to prioritize factors using ranking by criteria set.

Quality issues in heir organization

ConceptDraw Quality MindMap solution is a perfect additional tool for the quality team of your organization.

PROBLEM ANALYSIS. Root Cause Analysis Tree Diagram

Root Cause Analysis Tree Diagram. Use the Root Cause Diagram to perform visual root cause analysis. Root Cause Analysis Tree Diagram is constructed separately for each highly prioritized factor. The goal of this is to find the root causes for the factor and list possible corrective action. ConceptDraw Office suite is a software for problem analysis.

7MP Tools

Activity Network (PERT) Chart

Activity Network and Project Evaluation and Review Technique, or PERT, charts are a way of documenting and analyzing the tasks in a project. This diagram is constructed as part of the process in creating a schedule of corrective actions. The Activity Network Chart (PERT) shows the logical connections and consequence of tasks to be performed. It displays the time period for problem solving and the implementation of all activities through the critical path.

How Do Fishbone Diagrams Solve Manufacturing Problems

How do Fishbone diagrams solve manufacturing problems? Fishbone diagrams are successfully used in various fields of industries and manufacturing to analyze the set of possible causes and their effects. Fishbone diagram provides a process to clearly define the “Effect” and then puts you to thinking about the possible causes, based on the categories of common problems in manufacturing. ConceptDraw DIAGRAM application extended with Fishbone Diagrams solution lets you construct Fishbone diagrams and represent globally recognized standards for manufacturing 6 Ms and 8 Ms.

Affinity Diagram

The Affinity Diagram, also known as a KJ diagram, is a business tool invented for organization the large quantity of ideas and data. It is a part of Seven Management and Planning Tools, it is usually used right after brainstorming to sort large numbers of ideas into the corresponding groups. The Affinity Diagram helps to represent in a better way the structure of large and complex factors which influence on a problem, divides these factors into the smaller and simpler structures, and helps team members to see the patterns and identify possible solutions to problems they have. The diagrams of this type don't show the causal relationships between the factors, but they are designed to prepare the data for holding further analysis of the cause-effect relationships. Another area of Affinity Diagram usage is contextual inquiry as a way to sort observations and notes from field interviews, support call logs, open-ended survey responses organizing, etc. ConceptDraw MINDMAP software offers you the tools for easy holding brainstorming, generation ideas and creation MINDMAP Affinity Diagram.

Project Management Area

Project Management area provides Toolbox solutions to support solving issues related to planning, tracking, milestones, events, resource usage, and other typical project management functions.

Fishbone Diagram Template

A causal model is an abstract concept, that describes the causal mechanisms of a system, by noting certain variables and their influence on each other, in an effort to discover the cause of a certain problem or flaw. This model is presented in diagram form by using a fishbone diagram. ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with Fishbone Diagrams solution helps you create business productivity diagrams from Fishbone diagram templates and examples, that provide to start using of the graphic method for the analysis of problem causes. Each predesigned Fishbone Diagram template is ready to use and useful for instantly drawing your own Fishbone Diagram.

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw DIAGRAM is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw DIAGRAM. Business process mapping software with Flowchart Maker ConceptDraw DIAGRAM includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw DIAGRAM software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.

How To Create a Process Flow Chart (business process modelling techniques)

Organizational Structure Total Quality Management

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw DIAGRAM ector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw DIAGRAM , you may open, edit and save files in Visio format.

ConceptDraw Arrows10 Technology

Using Fishbone Diagrams for Problem Solving

Problems are obstacles and challenges that one should overcome to reach the goal. They are an inseparable part of any business, and the success of an enterprise often depends on ability to solve all problems effectively. The process of problem solving often uses rational approach, helping to find a suitable solution. Using Fishbone Diagrams for Problem Solving is a productive and illustrative tool to identify the most important factors causing the trouble. ConceptDraw DIAGRAM extended with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park is a powerful tool for problem solving with Fishbone Ishikawa diagram graphic method.

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