The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
---vector-stencils-library.png--diagram-flowchart-example.png)
Interactive Cell Phone
---vector-stencils-library.png--diagram-flowchart-example.png)
Computer
---vector-stencils-library.png--diagram-flowchart-example.png)
Data Warehouse
---vector-stencils-library.png--diagram-flowchart-example.png)
Interactive Mail
---vector-stencils-library.png--diagram-flowchart-example.png)
Credit Card
---vector-stencils-library.png--diagram-flowchart-example.png)
Phone
---vector-stencils-library.png--diagram-flowchart-example.png)
Fax
---vector-stencils-library.png--diagram-flowchart-example.png)
Office
---vector-stencils-library.png--diagram-flowchart-example.png)
Data transfer
---vector-stencils-library.png--diagram-flowchart-example.png)
Interactive Voice Mail
---vector-stencils-library.png--diagram-flowchart-example.png)
Interactive Call
---vector-stencils-library.png--diagram-flowchart-example.png)
Interactive Payment
---vector-stencils-library.png--diagram-flowchart-example.png)
Mobile Operator
---vector-stencils-library.png--diagram-flowchart-example.png)
Caller
---vector-stencils-library.png--diagram-flowchart-example.png)
Main menu block
---vector-stencils-library.png--diagram-flowchart-example.png)
Menu block with 1 button
---vector-stencils-library.png--diagram-flowchart-example.png)
Menu block with 2 buttons
---vector-stencils-library.png--diagram-flowchart-example.png)
Menu block with 3 buttons
---vector-stencils-library.png--diagram-flowchart-example.png)
Menu block
---vector-stencils-library.png--diagram-flowchart-example.png)
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). Directed dialogues prompt the caller with specific questions or options. Natural language dialogues employ open questions (e.g. "How can I help you?"), are more conversational, and can interpret free-form responses.
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller." [Interactive voice response. Wikipedia]
This IVR diagram multipage example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). Directed dialogues prompt the caller with specific questions or options. Natural language dialogues employ open questions (e.g. "How can I help you?"), are more conversational, and can interpret free-form responses.
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller." [Interactive voice response. Wikipedia]
This IVR diagram multipage example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR flow 1
IVR flow 2
IVR flow 3
IVR flow 4
IVR flow 5
IVR flow 6
"Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions as follows:
(1) Answer (the IVR can tell the customer who is calling and ask them to wait for an agent);
(2) Answered by voice mail or answering machine (in these circumstances the IVR system can leave a message);
(3) Fax tone (the IVR can leave a TIFF image fax message);
(4) Divert messages (the IVR will abandon the call);
(5) No answer." [Interactive voice response. Wikipedia]
The IVR customer service hotline diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions as follows:
(1) Answer (the IVR can tell the customer who is calling and ask them to wait for an agent);
(2) Answered by voice mail or answering machine (in these circumstances the IVR system can leave a message);
(3) Fax tone (the IVR can leave a TIFF image fax message);
(4) Divert messages (the IVR will abandon the call);
(5) No answer." [Interactive voice response. Wikipedia]
The IVR customer service hotline diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR flow diagram
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of IVR devices and equipment: interactive cell phone, computer, data warehouse, interactive voice mail, credit card, phone, fax, caller, office, data transfer, interactive call, interactive payment, mobile operator, main menu blocks, buttons.
Create your IVR system diagrams using the ConceptDraw PRO diagramming and vector drawing software with the icons library "Interactive voice response (IVR)".
The design elements library "Interactive voice response (IVR)" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Create your IVR system diagrams using the ConceptDraw PRO diagramming and vector drawing software with the icons library "Interactive voice response (IVR)".
The design elements library "Interactive voice response (IVR)" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram symbols
.png--diagram-flowchart-example.png)
"In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.
... common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos" [Interactive voice response. Wikipedia]
The IVR mobile operator diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
... common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos" [Interactive voice response. Wikipedia]
The IVR mobile operator diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR flow diagram
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR flowchart example "Store reporting" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR flowchart example "Store reporting" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Store reporting IVR diagram
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/ 7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/ no responses or obtaining customer details. ...
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR balance recharge diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR balance recharge diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
"In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant or AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/ receptionist). Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones, VoIP virtual phones, other AAs/ IVRs, or other locations using traditional land-line phones." [Automated attendant. Wikipedia]
The IVR time auto-attendant diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
The IVR time auto-attendant diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR flow diagram
"Interactive Messaging Response (IMR).
As communications have migrated to multimedia so has automation. The introduction of Instant Messaging (IM) in contact centers is starting to take off. Agents can handle up to 6 different IM conversations at the same time and so agent productivity is increasing. IVR technology is being used to automate IM conversations using existing Natural Language Processing software. This is different from email handling as email automated response is typically based on key word spotting. IM conversations are different from email as IM is conversational. The use of text messaging abbreviations and smilies requires different grammars to those currently used for speech recognition. IM is also starting to replace text messaging on multimedia mobile handsets and is expected to become more widely used." [Interactive voice response. Wikipedia]
The IVR messaging system diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
As communications have migrated to multimedia so has automation. The introduction of Instant Messaging (IM) in contact centers is starting to take off. Agents can handle up to 6 different IM conversations at the same time and so agent productivity is increasing. IVR technology is being used to automate IM conversations using existing Natural Language Processing software. This is different from email handling as email automated response is typically based on key word spotting. IM conversations are different from email as IM is conversational. The use of text messaging abbreviations and smilies requires different grammars to those currently used for speech recognition. IM is also starting to replace text messaging on multimedia mobile handsets and is expected to become more widely used." [Interactive voice response. Wikipedia]
The IVR messaging system diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Interactive Cell Phone
Computer
Data Warehouse
Interactive Mail
Credit Card
Phone
Fax
Office
Data transfer
Interactive Voice Mail
Interactive Call
Interactive Payment
Mobile Operator
Caller
Main menu block
Menu block with 1 button
Menu block with 2 buttons
Menu block with 3 buttons
Menu block
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Interactive Cell Phone
Computer
Data Warehouse
Interactive Mail
Credit Card
Phone
Fax
Office
Data transfer
Interactive Voice Mail
Interactive Call
Interactive Payment
Mobile Operator
Caller
Main menu block
Menu block with 1 button
Menu block with 2 buttons
Menu block with 3 buttons
Menu block
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Interactive Cell Phone
Computer
Data Warehouse
Interactive Mail
Credit Card
Phone
Fax
Office
Data transfer
Interactive Voice Mail
Interactive Call
Interactive Payment
Mobile Operator
Caller
Main menu block
Menu block with 1 button
Menu block with 2 buttons
Menu block with 3 buttons
Menu block
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
HelpDesk
How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Interactive Cell Phone
Computer
Data Warehouse
Interactive Mail
Credit Card
Phone
Fax
Office
Data transfer
Interactive Voice Mail
Interactive Call
Interactive Payment
Mobile Operator
Caller
Main menu block
Menu block with 1 button
Menu block with 2 buttons
Menu block with 3 buttons
Menu block
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Interactive Cell Phone
Computer
Data Warehouse
Interactive Mail
Credit Card
Phone
Fax
Office
Data transfer
Interactive Voice Mail
Interactive Call
Interactive Payment
Mobile Operator
Caller
Main menu block
Menu block with 1 button
Menu block with 2 buttons
Menu block with 3 buttons
Menu block
Button "1"
Button "2"
Button "3"
Button "4"
Button "5"
Button "6"
Button "7"
Button "8"
Button "9"
Button "0"
Button "*"
Button "#"
- Ivr
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- Interactive voice response ( IVR ) - Vector stencils library | Interactive ...
