Design elements - IVR blocks

The vector stencils library "IVR blocks" contains 17 interactive voice response (IVR) menu block and button icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"In computing and telecommunications, a menu or menu bar is graphical control element. It is a list of options or commands presented to an operator by a computer or communications system." [Menu (computing). Wikipedia]
"In computing, the term button (sometimes known as a command button or push button) refers to any graphical control element that provides the user a simple way to trigger an event, like searching for a query at a search engine, or to interact with dialog boxes, like confirming an action." [Button (computing). Wikipedia]
The IVR diagram symbols example "Design elements - IVR " is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.