This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
This logistic flow chart sample shows the omnichannel supply chain.
It was designed on the base of the Wikimedia Commons file: Merret-grey.jpeg. [commons.wikimedia.org/ wiki/ File:Merret-grey.jpeg]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"An omnichannel supply chain uses a central stock pool to control a number of factors such as pricing, fulfilment, sales, stock management and ordering. These orders are fulfilled from numerous retail channels such as concessions, franchises, catalogue, web, stores and mobile. The central stock pool is the heart of all these operations. The supply chain is now on the front line thanks to omnichannel. Consumers are increasingly demanding in this day and age, expecting to be able to browse, buy and return goods through various channels and not just the traditional in-store way. This requires real-time, channel-agnostic visibility of inventory across the supply chain and a single view of the consumer as they hop from one channel to another." [Omnichannel Supply Chain. Wikipedia]
The logistic flowchart example "Omnichannel supply chain" was created using ConceptDraw PRO diagramming and vector drawing software extended with the Logistics Flow Charts solution from the Business Processes area of ConceptDraw Solution Park.
It was designed on the base of the Wikimedia Commons file: Merret-grey.jpeg. [commons.wikimedia.org/ wiki/ File:Merret-grey.jpeg]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"An omnichannel supply chain uses a central stock pool to control a number of factors such as pricing, fulfilment, sales, stock management and ordering. These orders are fulfilled from numerous retail channels such as concessions, franchises, catalogue, web, stores and mobile. The central stock pool is the heart of all these operations. The supply chain is now on the front line thanks to omnichannel. Consumers are increasingly demanding in this day and age, expecting to be able to browse, buy and return goods through various channels and not just the traditional in-store way. This requires real-time, channel-agnostic visibility of inventory across the supply chain and a single view of the consumer as they hop from one channel to another." [Omnichannel Supply Chain. Wikipedia]
The logistic flowchart example "Omnichannel supply chain" was created using ConceptDraw PRO diagramming and vector drawing software extended with the Logistics Flow Charts solution from the Business Processes area of ConceptDraw Solution Park.
Logistic flowchart
This sales flowchart example was redesigned from the Wikimedia Commons file: Visual shopping scheme.pdf. [commons.wikimedia.org/ wiki/ File:Visual_ shopping_ scheme.pdf]
"Online shopping (sometimes known as e-tail from "electronic retail" or e-shopping) is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app." [Online shopping. Wikipedia]
The example "Visual shopping scheme" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
"Online shopping (sometimes known as e-tail from "electronic retail" or e-shopping) is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app." [Online shopping. Wikipedia]
The example "Visual shopping scheme" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Online shopping flowchart
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Box
Businessman
Businesswoman
Cellphone caller, man
Cellphone caller, woman
Clerk, man
Clerk, woman
Client computer
Cloud
Coins
Computer monitor
Crate
Credit cards
Credit card American Express
Credit card China UnionPay
Credit card Discover
Credit card Master
Credit card Visa
Customer, man
Customer, woman
Data base
Disqualified
Document
Documents
Document folder
Email
Exporting
Man figure
Woman figure
Folder closed
Folder opened
Importing
International
Mail
Mobile
Notes
PayPal
Phone
Phone caller, man
Phone caller, woman
Presentation slide
Qualified
Server
Shopping bag, empty
Shopping bag, full
Shopping cart, empty
Shopping cart, full
Spreadsheet
Technician
Time
USB flash card
User
Web form
Web page
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Box
Businessman
Businesswoman
Cellphone caller, man
Cellphone caller, woman
Clerk, man
Clerk, woman
Client computer
Cloud
Coins
Computer monitor
Crate
Credit cards
Credit card American Express
Credit card China UnionPay
Credit card Discover
Credit card Master
Credit card Visa
Customer, man
Customer, woman
Data base
Disqualified
Document
Documents
Document folder
Email
Exporting
Man figure
Woman figure
Folder closed
Folder opened
Importing
International
Mail
Mobile
Notes
PayPal
Phone
Phone caller, man
Phone caller, woman
Presentation slide
Qualified
Server
Shopping bag, empty
Shopping bag, full
Shopping cart, empty
Shopping cart, full
Spreadsheet
Technician
Time
USB flash card
User
Web form
Web page
Example of DFD for Online Store (Data Flow Diagram) DFD Example
iPhone User Interface
iPhone User Interface solution extends ConceptDraw PRO v10 software with templates, samples and libraries with large quantity of vector stencils of graphical user interface elements, Apps icons, UI patterns for designing and prototyping of the iOS applic
IDEF Business Process Diagrams
Use the IDEF Business Process Diagrams solution to create effective database designs and object-oriented designs, following the integration definition methodology.
Specification and Description Language (SDL)
For people in the field of systems engineering or system design, working with specification and description language (sdl) and finite state machines (fsm).
