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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

ConceptDraw Solution Park ConceptDraw Solution Park

ConceptDraw Solution Park
ConceptDraw Solution Park collects graphic extensions, examples and learning materials

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

network security tips, cyber security degrees, it security solutions, network security, network security devices, secure wireless network Network Security Diagrams

network security tips, cyber security degrees, it security solutions, network security, network security devices, secure wireless network
The Network Security Diagrams solution presents a large collection of predesigned cybersecurity vector stencils, cliparts, shapes, icons and connectors to help you succeed in designing professional and accurate Network Security Diagrams, Network Security Infographics to share knowledge about effective ways of networks protection with help of software and network security devices of different cyber security degrees, Network Plans for secure wireless network, Computer Security Diagrams to visually tell about amazing possibilities of IT security solutions. The samples and examples reflect the power of ConceptDraw PRO software in drawing Network Security Diagrams, give the representation about variety of existing types of attacks and threats, help to realize their seriousness and the methods to deal with them.
HelpDesk

How to Create a Network Security Diagram Using ConceptDraw PRO

Secure-Network-Architecture-Diagram
Network security requires constant work and attention to details. Each user, whether an individual or organization, owns an information, considered to be valuable. The enforcement of network security, whether it be a local network security, or wireless network security is core for creating the secure environment of the daily working processes. Network security is accomplished through hardware and software. Network security system must be sophisticated and modern inside, but simple and understandable for the user. The visual scheme of security system can be presented in the form of a Network Security diagram. ConceptDraw PRO provides the toolkit for network security system visualization with its Network Security Diagram solution.

BPMN, BPMN 2.0, business process model and notation Business Process Model and Notation

BPMN, BPMN 2.0, business process model and notation
Business Process Model and Notation Solution for ConceptDraw PRO is helpful for modeling the business processes of any degree of complexity, documenting them and effective creating diagrams using the BPMN 2.0 standard.

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-driven Process Chain (EPC) Diagram is a type of flowchart widely used for modeling in business engineering and reengineering, business process improvement, and analysis. EPC method was developed within the Architecture of Integrated Information Systems (ARIS) framework.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

entity-relationship diagram, ER-diagram, database ERD Entity-Relationship Diagram (ERD)

entity-relationship diagram, ER-diagram, database ERD
Entity-Relationship Diagram (ERD) solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils from drawing the ER-diagrams by Chen's and crow’s foot notations.

physical security plan, security chart, access chart, security plans, access schemes, access plans , CCTV Security and Access Plans

physical security plan, security chart, access chart, security plans, access schemes, access plans , CCTV
This solution extends ConceptDraw PRO software with physical security plan, security chart, access chart, security plans, access schemes, access plans , CCTV System Plan samples, templates and libraries of design elements for drawing the Security and Acce

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.