Products Solutions Samples Buy
✕
This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.
Try ConceptDraw Free
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
Used Solutions

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.
The vector stencils library "Instruments" contains 72 symbols of control instruments and measuring devices: meters and gauges, and callouts, text boxes, and inserts.
Use these shapes to create annotated process flow diagrams (PFD), flow control, manufacturing processes, and distribution system diagrams in the ConceptDraw PRO software extended with the Chemical and Process Engineering solution from the Chemical and Process Engineering area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ engineering-chemical-process
Indicator local
Indicator local, indicator, discrete instrument,
Indicator remote
Indicator remote, indicator, discrete instrument,
Indicator auxiliary
Indicator auxiliary, indicator, discrete instrument,
CRT local
CRT local, CRT, shared display,
CRT remote
CRT remote,
CRT auxiliary
CRT auxiliary, CRT, shared display,
PLC local
PLC local, PLC, programmable logic control,
PLC auxiliary
PLC auxiliary, PLC, programmable logic control,
PLC remote
PLC remote, PLC, programmable logic control,
Computer local
Computer local, computer, computer function,
Computer auxiliary
Computer auxiliary, computer, computer function,
Computer remote
Computer remote, computer, computer function,
Light local
Light local, light,
Light remote
Light remote, light,
Light auxiliary
Light auxiliary, light,
Indicator auxiliary (dashed)
Indicator auxiliary (dashed), dashed mid-line, indicator, discrete instrument,
Indicator remote (dashed)
Indicator remote (dashed), dashed mid-line, indicator, discrete instrument,
Steam traced auxiliary
Steam traced auxiliary, steam traced, steam traced instrument,
Steam traced remote
Steam traced remote, steam traced, steam traced instrument,
Steam traced local
Steam traced local, steam traced, steam traced instrument,
Level meter auxiliary
Level meter auxiliary, level meter,
Level meter remote
Level meter remote, level meter,
Level meter local
Level meter local, level meter,
Pressure gauge diaphragm
Pressure gauge diaphragm, pressure gauges,
Pressure gauge
Pressure gauge, pressure gauges,
Pressure gauge liquid filled
Pressure gauge liquid filled, pressure gauge,
Strain gauge
Strain gauge, strain gauge, pressure,
Thermometer bi-metallic
Thermometer bi-metallic, thermometer,
Thermometer gas
Thermometer gas, thermometer,
Thermometer general
Thermometer general, thermometer,
Thermometer glass
Thermometer glass, thermometer,
Thermometer liquid
Thermometer liquid, thermometer,
Thermometer resistance
Thermometer resistance, thermometer,
Thermometer thermocouple
Thermometer thermocouple, thermometer,
Flowmeter electromagnetic
Flowmeter electromagnetic, flowmeter,
Flowmeter general
Flowmeter general, flowmeter,
Flowmeter nozzle
Flowmeter nozzle, flowmeter,
Flowmeter orifice
Flowmeter orifice, flowmeter,
Flowmeter positive displacement
Flowmeter positive displacement, flowmeter,
Flowmeter turbine
Flowmeter turbine, flowmeter,
Flowmeter variable area
Flowmeter variable area, flowmeter,
Flowmeter Venturi
Flowmeter Venturi, flowmeter,
Level meter capacitive
Level meter capacitive, level meter,
Level meter conductive
Level meter conductive, level meter,
Level meter displacer
Level meter displacer, level meter,
Level meter float
Level meter float, level meter,
Level meter general
Level meter general, level meter,
Level meter sonic
Level meter sonic, level meter,
Indicator analoque
Indicator analoque, indicator,
Indicator digital
Indicator digital, indicator,
Indicator general
Indicator general, indicator,
Recorder analoque
Recorder analoque, recorder,
Recorder digital
Recorder digital, recorder,
Recorder general
Recorder general, recorder,
Converter
Converter, converter,
Converter 2 (1st half filled)
Converter 2 (1st half filled), converter,
Converter 3 (2nd half filled)
Converter 3 (2nd half filled), converter,
Venturi
Venturi, venturi, flow nozzle,
Venturi (pressure taps)
Venturi (pressure taps), venturi, flow nozzle,
Flowmeter
Flowmeter, flowmeter,
Rotameter
Rotameter, rotameter,
Vortex sensor
Vortex sensor, vortex sensor,
Propeller meter
Propeller meter, propeller meter,
Generic utility
Generic utility, generic utility,
Operator box
Operator box, operator box,
Operator box 2 (1st half filled)
Operator box 2 (1st half filled), operator box,
Operator box 3 (2nd half filled)
Operator box 3 (2nd half filled), operator box,
AND gate
AND gate, AND gate,
OR gate
OR gate,
NOT gate
NOT gate, NOT gate,
Correcting element
Correcting element, correcting element,
Diamond
Diamond, diamond,
Used Solutions
The vector stencils library "Machines and equipment" contains 24 shapes of industrial machines and equipment.
Use it for drawing plant floor plans and manufacturing warehouse layouts the ConceptDraw PRO diagramming and vector drawing software extended with the Plant Layout Plans solution from the Building Plans area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ building-plant-layout-plans
Computer numerical control lathe
Computer numerical control lathe, computer numerical control lathe, CNC lathe,
Centre lathe
Centre lathe, centre lathe,
Horizontal band saw
Horizontal band saw, horizontal band saw, band saw,
Vertical band saw
Vertical band saw, vertical band saw, band saw,
Sawing machine
Sawing machine, sawing machine,
Turret milling machine
Turret milling machine, turret milling machine,
Vertical milling machine
Vertical milling machine, vertical milling machine, milling machine,
Horizontal milling machine
Horizontal milling machine, horizontal milling machine, milling machine,
Surface grinder
Surface grinder, surface grinder,
Shaping machine
Shaping machine, shaping machine,
Folding machine
Folding machine, folding machine,
Shearing machine
Shearing machine, shearing machine,
Hand roller press
Hand roller press, hand roller press,
Drill press
Drill press, drill press,
Drilling machine
Drilling machine, drilling machine,
Tungsten inert gas welding
Tungsten inert gas welding, tungsten inert gas welding, gas tungsten arc welding, GTAW, TIG welding,
Metal inert gas welding
Metal inert gas welding, metal inert gas welding, gas metal arc welding, GMAW, metal inert gas welding, MIG welding,
Generator
Generator, generator,
Compressor
Compressor, compressor,
Platform trolley
Platform trolley, platform trolley,
Mobile tool box
Mobile tool box, mobile tool box,
Fire extinguisher
Fire extinguisher, fire extinguisher, extinguisher,
First aid cabinet
First aid cabinet, first aid cabinet,
Operator
Operator, operator,
Used Solutions
"Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or service meets the needs of the subscriber and operator. Network planning process involves three main steps: 1) Topological design: This stage involves determining where to place the components and how to connect them. 2) Network-synthesis: This stage involves determining the size of the components used, subject to performance criteria such as the Grade of Service (GoS). 3) Network realization: This stage involves determining how to meet capacity requirements, and ensure reliability within the network." [Network planning and design. Wikipedia]
This computer network system design diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Network system design
Network system design, workstation, wireless router, switch, smartphone, server, laptop computer, iPhone 4, hardware firewall, desktop PC, cloud, ADSL modem,
Used Solutions

sales process map, sales process flowchart, sales steps, sales process management Sales Flowcharts

sales process map, sales process flowchart, sales steps, sales process management
The Sales Flowcharts solution lets you create and display sales process maps, sales process workflows, sales steps, the sales process, and anything else involving sales process management.

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram Computer Network Diagrams

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram
Computer Network Diagrams solution extends ConceptDraw PRO software with samples, templates and libraries of vector icons and objects of computer network devices and network components to help you create professional-looking Computer Network Diagrams, to plan simple home networks and complex computer network configurations for large buildings, to represent their schemes in a comprehensible graphical view, to document computer networks configurations, to depict the interactions between network's components, the used protocols and topologies, to represent physical and logical network structures, to compare visually different topologies and to depict their combinations, to represent in details the network structure with help of schemes, to study and analyze the network configurations, to communicate effectively to engineers, stakeholders and end-users, to track network working and troubleshoot, if necessary.

Electrical Symbols — Switches and Relays

Electrical Symbols — Switches and Relays
In electrical engineering, a switch is an electrical component that can break an electrical circuit, interrupting the current or diverting it from one conductor to another. The mechanism of a switch may be operated directly by a human operator to control a circuit (for example, a light switch or a keyboard button), may be operated by a moving object such as a door-operated switch, or may be operated by some sensing element for pressure, temperature or flow. A relay is a switch that is operated by electricity. Switches are made to handle a wide range of voltages and currents; very large switches may be used to isolate high-voltage circuits in electrical substations. 26 libraries of the Electrical Engineering Solution of ConceptDraw PRO make your electrical diagramming simple, efficient, and effective. You can simply and quickly drop the ready-to-use objects from libraries into your document to create the electrical diagram.
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. [commons.wikimedia.org/ wiki/ File:Scheme_ of_ VoIP_ call_ with_ Sim_ box.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,
Used Solutions

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Types of Flowcharts

Types of Flowcharts
A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same.
How to Simplify Flow Charting
How to Simplify Flow Charting

Interactive Voice Response System

Interactive Voice Response System
How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw PRO diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.

Venn Diagram

Vienn Diagram
Venn diagrams are illustrations used in the branch of mathematics known as set theory. They show the mathematical or logical relationship between different groups of things (sets). A Venn diagram shows all the possible logical relations between the sets.