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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,
Used Solutions

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-driven Process Chain (EPC) Diagram is a type of flowchart widely used for modeling in business engineering and reengineering, business process improvement, and analysis. EPC method was developed within the Architecture of Integrated Information Systems (ARIS) framework.

project management, dashboards, project, project indicators, KPI, key performance indicato PM Dashboards

project management, dashboards, project, project indicators, KPI, key performance indicato
The PM Dashboards solution extends the management boundaries of ConceptDraw PRO and ConceptDraw PROJECT products with an ability to demonstrate changes to the budget status, to show the project progress toward its objectives, to display clearly the identified key performance indicator (KPI) or the set of key performance indicators for any project. This solution provides you with examples and ability to generate three types of visual dashboards reports based on your project data Project Dashboard, Tactical Dashboard, and Radar Chart. By dynamically charting the project’s key performance indicators that are collected on one ConceptDraw PRO document page, all project participants, project managers, team members, team leaders, stakeholders, and the entire organizations, for which this solution is intended, have access to the daily status of projects they are involved in.

Cross-Functional Flowchart

Cross-Functional Flowchart. flowchart maker
Use of Cross-Functional Flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different responsible people, teams and departments. Use the best flowchart maker ConceptDraw PRO with a range of standardized cross-functional flowchart symbols to create the Cross-Functional Flowcharts simply and to visualize the relationship between a business process and the functional units responsible for that process. To draw the most quickly Cross-Functional Flowcharts, Cross Functional Process Maps, or Cross Functional Process Flow Diagrams, start with a Cross-functional flowchart samples and templates from ConceptDraw Solution Park. The ConceptDraw Arrows10 and RapidDraw technologies will be also useful for you in drawing. ConceptDraw PRO supports designing both types - horizontal and vertical Cross-functional flowcharts. A vertical layout makes the accents mainly on the functional units while a horizontal layout - on the process. If you need a Visio alternative in Mac OS X, try ConceptDraw PRO. Its interface is very intuitive and it’s actually much easier to use than Visio, yet somehow it’s just as powerful if not more so. ConceptDraw PRO performs professional quality work and seamless Visio interaction.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

Software development with ConceptDraw Products

Project documentation with UML
Internet solutions on ConceptDraw base. What may interest developers of Internet solutions.

timeline diagram, timeline template Timeline Diagrams

timeline diagram, timeline template
Timeline Diagrams solution extends ConceptDraw PRO diagramming software with samples, templates and libraries of specially developed smart vector design elements of timeline bars, time intervals, milestones, events, today marker, legend, and many other elements with custom properties, helpful for professional drawing clear and intuitive Timeline Diagrams. Use it to design simple Timeline Diagrams and designate only the main project stages, or highly detailed Timeline Diagrams depicting all project tasks, subtasks, milestones, deadlines, responsible persons and other description information, ideal for applying in presentations, reports, education materials, and other documentation.

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

Communication Diagram UML2.0 / Collaboration UML1.x

UML collaboration diagram - Ticket processing system
UML Communication diagramming software with rich examples and template. ConceptDraw is ideal for software designers and software developers who need to draw UML Communication Diagrams.

UML Flowchart Symbols

UML Flowchart Symbols
The UML diagram is a powerful tool which lets visually represent all system's components, the interactions between them and relationships with external user interface. The Rapid UML solution for ConceptDraw PRO software offers diversity of UML flowchart symbols for drawing all types of UML diagrams.

project, management, meeting PM Meetings

project, management, meeting
PM Meetings solution extends ConceptDraw MINDMAP software with special tools, features, and templates, making the preparation for meetings of different orientation a quick and simple task, and allowing the project managers, team leaders, management specialists, and meeting organizers the capability to prepare easily and quickly for regular project meetings using solution's templates, to brainstorm ideas, to record brainstorming results, to keep the meetings on track, and to share meeting results immediately and without efforts. The meetings become more efficient because of the ability to easily record results, the collaborative team decisions are captured as a part of the meeting process, the meeting notes are easily distributed at a meeting’s conclusion to all participants and stakeholders.

Flow chart Example. Warehouse Flowchart

Warehouse Flowchart
Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology

Microreports, calendars, project management, project, project to-do lists, project checklists, solution park PM Personal Time Management

Microreports, calendars, project management, project, project to-do lists, project checklists, solution park
PM Personal Time Management solution extends the ConceptDraw Solution Park and all ConceptDraw Office suite products providing every project participant with tools and features allowing tracking timeframe, workspace and role in a project with the aid of Microreports, calendars, and project To-Do lists. PM Personal Time Management solution makes the collaborative work easier and improves personal performance, now each project participant stays informed about the task lists, calendars and future tasks for itself and its colleagues. Be effective in project management and personal time management, generate easily your personal To-Do lists, personal calendars, personal assignment lists, project checklists, and communicate with your colleagues using e-mail and sending project Microreports via e-mail with one click.

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters. PM Agile

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters.
PM Agile solution provides powerful tools for project management, project planning and software development, ensuring support of Agile methods, assisting in holding the Scrum-meetings, collaborative planning sprints, maintaining backlog, calculating and reporting the velocity of the team. Intended for the companies using Agile methodology, specifically Scrum, Product Owners, Scrum Masters, software developers, and management specialists, this solution includes examples demonstrating the main principles of Agile methodology and Scrum, and numerous templates specially developed in ConceptDraw DIAGRAM and ConceptDraw MINDMAP applications. All Agile meetings and documents are powered by the mission of adapted Mind Map templates, tuned for collaborative work of development team. The key diagrams for visualization are made in ConceptDraw DIAGRAM.

Software Diagram Examples and Templates

UML Class Diagrams
ConceptDraw Pro is a powerful tool for business and technical diagramming. Software Development area of ConceptDraw Solution Park provides 5 solutions: Data Flow Diagrams, Entity-Relationship Diagram (ERD), Graphic User Interface, IDEFO Diagrams, Rapid UML.

Audit Steps

Audit Steps
Audit Steps - The auditing process is an independent examination of data, statements, operations, records, financial or otherwise performances of an enterprise for any stated purpose. It is a complex process that includes 10 audit steps: Notification, Planning, Opening Meeting, Fieldwork, Communication, Draft Audit, Management Response, Final Meeting, Report Distribution, Feedback.