"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block Diagram Creator
A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.Process Flowchart
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.![How To Create a Process Flow Chart (business process modelling techniques)](https://i1.ytimg.com/vi/KeLgP-FXI2w/hqdefault.jpg)
Block Diagrams
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.
Flow chart Example. Warehouse Flowchart
Warehouse Flowcharts are different diagrams describing wharehousing and inventory menagement processes. Typical purposes of warehouse flowcharts are evaluating warehouse performance and organizational performance, measuring efficiency of customer service. This type of workflow diagrams can be used for identifying any disconnection between business activities and business objectives.Standard warehousing process flow diagram and standard workflow diagram used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO diagramming and vector drawing software extended with the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park to design your own workflow diagrams, process flow diagram and flow charts. Need to use Process Flow Diagram for designing Warehouse packages flow.
![ConceptDraw Arrows10 Technology](https://i1.ytimg.com/vi/LuGHIIL0o7E/hqdefault.jpg)
BPR Diagram. Business Process Reengineering Example
This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects.Types of Flowchart - Overview
When designing a process or an instruction in clear way, you should consider creating a flowchart. A Process Flow Diagram is the method. You can avoid wasting a lot of time understanding complex concepts as they get clear with different diagrams.![How to Simplify Flow Charting](https://i1.ytimg.com/vi/ZxzpKy0V0ok/hqdefault.jpg)
Types of Flowcharts
A Flowchart is a graphically representation of the process, algorithm or the step-by-step solution of the problem. There are ten types of Flowcharts. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design the Flowchart of any of these types.![How to Simplify Flow Charting](https://i1.ytimg.com/vi/ZxzpKy0V0ok/hqdefault.jpg)
Business Processes
The most worked out and commonly used methodology of business processes description is IDEF methodology. Besides business processes it allows to describe functional blocks, for example production and marketing. ConceptDraw lets creation of business processes description using IDEF0 and IDEF2 methods.The Best Business Process Modeling Software
ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using Diagramming Software for designing own Business Process Diagrams.
![](https://i1.ytimg.com/vi/-pFc7lY6lUA/hqdefault.jpg)
Business Process Elements: Swimlanes
ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using software for designing own Business Process Diagrams. Use Swimlanes library with 20 objects from BPMN.![](https://i1.ytimg.com/vi/-pFc7lY6lUA/hqdefault.jpg)
Business Process Modeling Software for Mac
ConceptDraw PRO - business process modeling software for mac offers the Business Process Diagram Solution with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 1.2 and BPMN 2.0 standards that allows to create of both simple and complex (nested) models of processes.There are 16 BPMN 1.2 and BPMN 2.0 stencil libraries containing 230 vector objects: Rapid Draw library, Connections library, Gateways and Artifacts libraries, Data library, Gateways library, Choreographies library, Conversations library, Activities libraries, Events libraries, Expanded Objects libraries, Swim lanes libraries.
Block Diagram Software
The popularity of Block Diagrams grows day by day. The existence of powerful software for their design is an excellent news! ConceptDraw PRO Block Diagram Software offers the Block Diagrams Solution from the "Diagrams" Area.- Block diagram - Gap model of service quality | Block Diagram ...
- Block diagram - Gap model of service quality
- Block diagram - Gap model of service quality | Flow chart Example ...
- Block diagram - Gap model of service quality | Business Process ...
- Block diagram - Gap model of service quality | Process Flowchart ...
- Block diagram - Gap model of service quality | Types of Flowchart ...
- Service Quality Gap Model With Example In Tqm
- Describe The Flow Chart Of Gap Model Of Service Delivery
- Block diagram - Gap model of service quality | Block diagram ...
- Block diagram - Gap model of service quality | Rater Model
- Block diagram - Gap model of service quality | Quality Mind Maps ...
- Block diagram - Gap model of service quality | Business diagrams ...
- Block diagram - Gap model of service quality | Fishbone Diagram ...
- Block diagram - Gap model of service quality | Block Diagrams ...
- Service -goods continuum diagram | Copying Service Process ...
- Block diagram - Gap model of service quality | Office Layout Plans ...
- Gap Model Of Service Quality Ppt
- Basic Network Diagram | Process Flowchart | Block diagram - Gap ...
- Total Quality Management TQM Diagrams | Block diagram - Gap ...
- Describ The Flow Chart Of Gap Model Of Service Delivery
- ERD | Entity Relationship Diagrams, ERD Software for Mac and Win
- Flowchart | Basic Flowchart Symbols and Meaning
- Flowchart | Flowchart Design - Symbols, Shapes, Stencils and Icons
- Flowchart | Flow Chart Symbols
- Electrical | Electrical Drawing - Wiring and Circuits Schematics
- Flowchart | Common Flowchart Symbols
- Flowchart | Common Flowchart Symbols