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The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Banknotes, banknotes,
Box
Box, box,
Businessman
Businessman, businessman, business man,
Businesswoman
Businesswoman, business woman,
Cellphone caller, man
Cellphone caller, man, cellphone caller,
Cellphone caller, woman
Cellphone caller, woman, cellphone caller,
Clerk, man
Clerk, man, clerk, man, man torso,
Clerk, woman
Clerk, woman, clerk, woman, woman torso,
Client computer
Client computer, client computer,
Cloud
Cloud, cloud,
Coins
Coins, coins,
Computer monitor
Computer monitor, computer monitor,
Crate
Crate, crate,
Credit cards
Credit cards, credit cards,
Credit card American Express
Credit card American Express, American Express credit card,
Credit card China UnionPay
Credit card China UnionPay, China UnionPay credit card,
Credit card Discover
Credit card Discover, Discover credit card,
Credit card Master
Credit card Master, Master credit card,
Credit card Visa
Credit card Visa, Visa credit card,
Customer, man
Customer, man, customer, man, man torso,
Customer, woman
Customer, woman, customer, woman, woman torso,
Data base
Data base, data base, database,
Disqualified
Disqualified, unqualified, disqualified, unlike,
Document
Document, document,
Documents
Documents, documents,
Document folder
Document folder, document folder, documents,
Email
Email, email,
Exporting
Exporting, exporting,
Man figure
Man figure, man figure, business man,
Woman figure
Woman figure, woman figure, business woman,
Folder closed
Folder closed, folder closed,
Folder opened
Folder opened, folder opened,
Importing
Importing, importing, box,
International
International, international, globe,
Mail
Mail, mail,
Mobile
Mobile, mobile,
Notes
Notes, notes,
PayPal
PayPal, PayPal,
Phone
Phone, phone,
Phone caller, man
Phone caller, man, phone caller, man, clerk, man, man torso,
Phone caller, woman
Phone caller, woman, phone caller, woman, customer, woman,
Presentation slide
Presentation slide, presentation slide,
Qualified
Qualified, qualified, like,
Server
Server, server,
Shopping bag, empty
Shopping bag, empty, empty shopping bag,
Shopping bag, full
Shopping bag, full, full shopping bag,
Shopping cart, empty
Shopping cart, empty, empty shopping cart,
Shopping cart, full
Shopping cart, full, full shopping cart, empty shopping cart,
Spreadsheet
Spreadsheet, spreadsheet,
Technician
Technician, technician,
Time
Time, time, clock,
USB flash card
USB flash card, usb flash card,
User
User, user, clerk, man, man torso,
Web form
Web form, web form,
Web page
Web page, web page,

sales process map, sales process flowchart, sales steps, sales process management Sales Flowcharts

sales process map, sales process flowchart, sales steps, sales process management
The Sales Flowcharts solution lets you create and display sales process maps, sales process workflows, sales steps, the sales process, and anything else involving sales process management.
The vector stencils library "Shopping pictograms" contains 20 icons of shop, store and trade symbols. Use it to draw your pictorial infograms. The example "Shopping pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Sale
Sale, sale, discounts,
New
New, new,
Shopping basket
Shopping basket, shopping basket,
Shopping cart
Shopping cart, shopping cart,
Market
Market, market, store,
Cashier machine
Cashier machine, cashier machine, cash till, cash,
Check
Check, check, bill,
Shopping bag
Shopping bag, shopping bag,
Price tag
Price tag, price tag, label,
Buying
Buying, buying, shopping,
Dummy
Dummy, mannequin, dummy, fashion,
Hanger
Hanger, hanger,
Delivery
Delivery, delivery,
Free shipping
Free shipping, free shipping,
Gift
Gift, gift,
Money
Money, money, cash, payment, currency, finance,
Payment
Payment, payment, pay,
Credit card
Credit card, credit card, cashless payment,
Online shopping
Online shopping, online shopping,
Open around the clock
Open around the clock, open around the clock,

Marketing - Design Elements

If you need to pull together a quick marketing drawing, you'll find elements, samples, templates and libraries with vector clip art for drawing the Marketing Illustrations. These symbols and signs you can use in your design for Strategic Marketing, Graphic Design, Inbound and Content Marketing, Social Media, Lead Generation, Email Marketing and Automation, CRM implementation and Integration and more. This symbols used for marketing presentation, project management report, project management tracking tools and other types of creative project management software.
The vector stencils library "Marketing" contains 30 marketing icons.
Use it to design your business and finance illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Marketing" is included in the Business and Finance solution from the Illustration area of ConceptDraw Solution Park.
Target
Target, target,
International sales
International sales, globe, international sales,
Shopping cart
Shopping cart, shopping cart,
Sign post
Sign post, sign post,
Pointing hand
Pointing hand, pointing hand,
First place
First place, first place,
Market label
Market label, market label, badge,
Umbrella
Umbrella, umbrella,
Balance scales
Balance scales, balance scales,
Rocket
Rocket, rocket,
Airplane
Airplane, airplane,
Truck
Truck, truck,
Train
Train, train, subway,
Ship
Ship, ship,
Oil extraction
Oil extraction, oil extraction,
Oil barrel
Oil barrel, oil barrel,
Wooden barrel
Wooden barrel, wooden barrel,
Empty box
Empty box, empty box,
Full box
Full box, full box,
Building blocks
Building blocks, building blocks,
Stack of papers
Stack of papers, stack of papers,
Clipboard
Clipboard, clipboard,
Sunglasses
Sunglasses, sunglasses,
Thermometer
Thermometer, thermometer,
Question mark
Question mark, question mark,
Check mark
Check mark, check mark,
Cross mark
Cross mark, cross mark,
NO sign
NO sign, no sign,
Warning sign
Warning sign, warning sign,
Stop sign
Stop sign, stop sign,
This vector stencils library contains 195 cloud computing icons.
Use it to design cloud computing infographic and diagrams with ConceptDraw PRO software.
"Cloud computing, also on-demand computing, is a kind of Internet-based computing that provides shared processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers.
Cloud computing has become a highly demanded service or utility due to the advantages of high computing power, cheap cost of services, high performance, scalability, accessibility as well as availability." [Cloud computing. Wikipedia]
The vector stencils library "Cloud clipart" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Access point
Access point, access point,
Airport
Airport, airport,
Alert
Alert, Alert, bell,
Banknote
Banknote, banknote,
Banknote bundle
Banknote bundle, banknote bundle,
Banknote bundles
Banknote bundles, banknote bundles, banknote bundle,
Backup
Backup, backup,
Bar chart
Bar chart, bar chart icon,
Big data
Big data, big data,
Book (closed)
Book (closed), book,
Book (open)
Book (open), open book,
Books
Books, books,
Box, close
Box, close, box close,
Box, open
Box, open, box open,
Braces
Braces, braces,
Brackets
Brackets, brackets,
Bug
Bug, bug,
Building
Building, building,
Bus
Bus, bus,
Cable connection
Cable connection, cable connection,
Calculator
Calculator, calculator,
Calendar
Calendar, calendar,
Car
Car, car,
CD/DVD
CD/DVD, CD, DVD,
Check list
Check list, checklist, check list,
Check mark
Check mark, check mark,
Clock
Clock, clock,
Cloud
Cloud, cloud,
Cloud computing
Cloud computing, cloud computing, cloud,
Cloud database
Cloud database, cloud database, cloud,
Cloud hosting
Cloud hosting, cloud hosting, cloud,
Cloud storage
Cloud storage, cloud storage, cloud,
Code
Code, code,
Coffee cup
Coffee cup, coffee cup,
Coin
Coin, coin,
Coins stack
Coins stack, coins stack,
Coins stacks
Coins stacks, coins stacks,
Communication
Communication, communication,
Computer terminal
Computer terminal, computer terminal, ATM machine, info kiosk,
Console
Console, console,
CPU
CPU, CPU,
Credit card
Credit card, credit card,
Cubes
Cubes, cubes,
Dashboard
Dashboard, dashboard,
Database
Database, database,
Databases
Databases, databases,
Datacenter
Datacenter, datacenter,
Dialog box
Dialog box, dialog box,
Dialog boxes
Dialog boxes, dialog boxes,
Document
Document, document,
Documents
Documents, documents, document,
Dollar sign
Dollar sign, dollar sign,
Download
Download, download, cloud,
Earth
Earth, Earth, planet,
Email
Email, email,
Equal sign
Equal sign, equal sign,
Ethernet jack
Ethernet jack, ethernet jack,
Ethernet plug
Ethernet plug, ethernet plug,
Euro sign
Euro sign, euro sign,
Exclamation mark
Exclamation mark, exclamation mark,
Eye
Eye, eye,
Feed symbol
Feed symbol, feed symbol,
Feedback
Feedback, feedback,
File
File, file,
Files
Files, files,
Filter
Filter, filter, funnel,
Firewall
Firewall, firewall,
Flash drive
Flash drive, flash drive,
Folder
Folder, folder,
Folders
Folders, folders, folder,
Gamepad
Gamepad, gamepad,
Gauge
Gauge, gauge, speedometer,
Gear
Gear, gear,
Gears, 2
Gears, 2, gears,
Gears, 3
Gears, 3, gears,
Globe
Globe, globe,
Hacker
Hacker, hacker,
Hard drive
Hard drive, hard drive,
Heart
Heart, heart,
Heart rhythm
Heart rhythm, heart rhythm,
Home
Home, home,
Hosting
Hosting, hosting,
Hotel
Hotel, hotel,
House
House, house,
Image
Image, image, picture,
Info
Info, info,
IP phone
IP phone, IP phone,
Jet
Jet, Jet plane,
Key
Key, key,
Keyboard
Keyboard, keyboard,
Laptop
Laptop, laptop,
Lego
Lego, lego,
Letter
Letter, letter,
Light bulb
Light bulb, light bulb,
Lightning
Lightning, lightning,
Line chart
Line chart, line chart icon,
Linux penguin
Linux penguin, Linux penguin,
List
List, list,
Load balancer
Load balancer, load balancer,
Location mark
Location mark, location mark,
Lock, close
Lock, close, lock close,
Lock, open
Lock, open, lock open,
Lock and key
Lock and key, lock close, lock and key,
Log
Log, log,
Login
Login, login,
Logout
Logout, logout,
Magnifying glass
Magnifying glass, magnifying glass,
Mail
Mail, mail,
Map
Map, map,
Memory (RAM)
Memory (RAM), memory, RAM,
Microphone
Microphone, microphone,
Minus sign
Minus sign, minus sign,
Mobile phone
Mobile phone, mobile phone,
Monitor
Monitor, monitor,
Mouse
Mouse, mouse,
Movie
Movie, movie,
Music
Music, music,
Music player
Music player, music player,
Network
Network, network,
Network bus
Network bus, network bus,
Newspaper
Newspaper, newspaper,
NIC (Network interface controller)
NIC (Network interface controller), NIC, network interface controller,
Not found (Error 404)
Not found (Error 404), not found, error 404,
Notebook
Notebook, notebook,
Office printer
Office printer, office printer,
Operator
Operator, operator,
Page
Page, page,
Pages
Pages, pages,
PC
PC, pc, desktop computer,
Pencil
Pencil, pencil,
Photo
Photo, photo, picture,
Photo camera
Photo camera, photo camera,
Pie chart
Pie chart, pie chart icon,
Platform
Platform, platform,
Plus sign
Plus sign, plus sign,
Pound sign
Pound sign, pound sign,
Printer
Printer, printer,
Puzzle
Puzzle, puzzle,
Puzzles, 2x2
Puzzles, 2x2, puzzles,
Puzzles, 3x3
Puzzles, 3x3, puzzles,
Question sign
Question sign, question sign,
Rackmount server
Rackmount server, rackmount server,
Router
Router, router,
Safe
Safe, safe,
Satellite
Satellite, satellite,
Satellite antenna
Satellite antenna, satellite antenna,
Schedule
Schedule, schedule,
Sensor
Sensor, sensor,
Server
Server, server tower case,
Server rack
Server rack, server rack, rackmount server,
Shield
Shield, shield,
Ship
Ship, ship,
Shopping bag
Shopping bag, shopping bag,
Shopping basket
Shopping basket, shopping basket,
Shopping cart
Shopping cart, shopping cart,
Sign up
Sign up, sign up, pencil,
Smartphone
Smartphone, smartphone,
Social network
Social network, social network,
Software box
Software box, software box,
Sound
Sound, sound, dynamic,
Spider
Spider, spider,
Spreadsheet
Spreadsheet, spreadsheet,
SSD
SSD, SSD,
Star
Star, star,
Stars, 5
Stars, 5, stars, star,
Stethoscope
Stethoscope, stethoscope,
Stickman
Stickman, stickman,
Stickmen
Stickmen, stickmen, stickman,
Suitcase
Suitcase, suitcase,
Support
Support, support,
Switch
Switch, switch,
Syringe
Syringe, syringe,
Tablet computer
Tablet computer, tablet computer,
Tools
Tools, tools,
Train
Train, train,
Truck
Truck, truck,
Truck 2
Truck 2, truck,
TV
TV, tv,
Umbrella
Umbrella, umbrella,
Upload
Upload, upload, cloud,
User man
User man, user man,
User woman
User woman, user woman,
User profile
User profile, user profile, account, user man,
Video
Video, video,
Video camera
Video camera, video camera,
Video mail
Video mail, video mail, video,
Virtual disk
Virtual disk, virtual disk,
Virus
Virus, drawing shapes, computer virus,
Wallet
Wallet, wallet,
Web camera
Web camera, web camera,
Wifi antenna
Wifi antenna, wifi antenna,
Wireless
Wireless, wireless,
Wrench
Wrench, wrench,
X cross symbol
X cross symbol, X cross symbol,
Yen sign
Yen sign, yen sign,
The vector stencils library "Shopping pictograms" contains 20 icons of shop, store and trade symbols. Use it to draw your pictorial infograms. The example "Shopping pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Sale
Sale, sale, discounts,
New
New, new,
Shopping basket
Shopping basket, shopping basket,
Shopping cart
Shopping cart, shopping cart,
Market
Market, market, store,
Cashier machine
Cashier machine, cashier machine, cash till, cash,
Check
Check, check, bill,
Shopping bag
Shopping bag, shopping bag,
Price tag
Price tag, price tag, label,
Buying
Buying, buying, shopping,
Dummy
Dummy, mannequin, dummy, fashion,
Hanger
Hanger, hanger,
Delivery
Delivery, delivery,
Free shipping
Free shipping, free shipping,
Gift
Gift, gift,
Money
Money, money, cash, payment, currency, finance,
Payment
Payment, payment, pay,
Credit card
Credit card, credit card, cashless payment,
Online shopping
Online shopping, online shopping,
Open around the clock
Open around the clock, open around the clock,

Example of DFD for Online Store (Data Flow Diagram)

Data Flow Diagram (DFD) is a methodology of graphical structural analysis and information systems design, which describes the sources external in respect to the system, recipients of data, logical functions, data flows and data stores that are accessed. DFDs allow to identify relationships between various system's components and are effectively used in business analysis and information systems analysis. They are useful for system’s high-level details modeling, to show how the input data are transformed to output results via the sequence of functional transformations. For description of DFD diagrams are uses two notations — Yourdon and Gane-Sarson, which differ in syntax. Online Store DFD example illustrates the Data Flow Diagram for online store, the interactions between Customers, Visitors, Sellers, depicts User databases and the flows of Website Information. ConceptDraw DIAGRAM enhanced with Data Flow Diagrams solution lets you to draw clear and simple example of DFD for Online Store using special libraries of predesigned DFD symbols.
Steps to Creating a Sales Process Flow Chart
Steps to Creating a Sales Process Flow Chart
HelpDesk

Accounting Information Systems Flowchart Symbols

Accounting Information system is a combination of software and hardware, as well as organizational support. Information system - it is not only the software and computers with network equipment, but also a list of instructions and standards which can be notated using Accounting information systems flowchart symbols. All information systems can be divided into information retrieval and data processing systems. Data Flow model is a hierarchical model. Each process can be divided into structural components, that depict by corresponding flowchart symbols, showing the accounting information system in communication with the external environment. The major components of accounting information systems flowchart are: entities, processes, data stores, and data flows. The set of standard accounting information flowchart symbols is intended to show the relationships between the system components. ConceptDraw DIAGRAM can help to draw clear accounting information system diagrams using special flowchart symbols.
The vector stencils library "People pictograms" contains 20 icons of men and women symbols. Use it to draw your pictorial infograms. The example "People pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Man
Man, man, person,
Woman
Woman, woman,
Child
Child, child, child with balloon,
Joyful man
Joyful man, joyful man, happy man,
Man on a bicycle
Man on a bicycle, man on a bicycle, cyclist,
Old man
Old man, old man with a cane,
Man in wheelchair
Man in wheelchair, man in wheelchair,
Man pushing the shopping trolley
Man pushing the shopping trolley, man pushing the shopping trolley,
Sitting man reading
Sitting man reading, sitting man reading,
Man kneeling
Man kneeling, man kneeling,
Man sitting on the floor
Man sitting on the floor, man sitting on the floor,
Man lying under parasol
Man lying under parasol, man lying under parasol,
Running man
Running man, running man,
Man exit
Man exit, man exit,
Man climbing stairs
Man climbing stairs, man climbing stairs,
Man carrying a box
Man carrying a box, man carrying a box,
Man cooking
Man cooking, man cooking,
Man throwing garbage into a trash can
Man throwing garbage into a trash can, man throwing garbage into a trash can,
Man photographing
Man photographing, man photographing,
Winner
Winner, winner man, winner,
The vector stencils library "People pictograms" contains 20 icons of men and women symbols. Use it to draw your pictorial infograms. The example "People pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
Man
Man, man, person,
Woman
Woman, woman,
Child
Child, child, child with balloon,
Joyful man
Joyful man, joyful man, happy man,
Man on a bicycle
Man on a bicycle, man on a bicycle, cyclist,
Old man
Old man, old man with a cane,
Man in wheelchair
Man in wheelchair, man in wheelchair,
Man pushing the shopping trolley
Man pushing the shopping trolley, man pushing the shopping trolley,
Sitting man reading
Sitting man reading, sitting man reading,
Man kneeling
Man kneeling, man kneeling,
Man sitting on the floor
Man sitting on the floor, man sitting on the floor,
Man lying under parasol
Man lying under parasol, man lying under parasol,
Running man
Running man, running man,
Man exit
Man exit, man exit,
Man climbing stairs
Man climbing stairs, man climbing stairs,
Man carrying a box
Man carrying a box, man carrying a box,
Man cooking
Man cooking, man cooking,
Man throwing garbage into a trash can
Man throwing garbage into a trash can, man throwing garbage into a trash can,
Man photographing
Man photographing, man photographing,
Winner
Winner, winner man, winner,
This sales flowchart example was redesigned from the Wikimedia Commons file: Visual shopping scheme.pdf. [commons.wikimedia.org/ wiki/ File:Visual_ shopping_ scheme.pdf]
"Online shopping (sometimes known as e-tail from "electronic retail" or e-shopping) is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app." [Online shopping. Wikipedia]
The example "Visual shopping scheme" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Online shopping flowchart
Online shopping flowchart, web page, user, synchronization, right arrow, product database, man figure, business man, landing page, full shopping cart, empty shopping cart, double headed arrow, database, customer, man, man torso, cloud, clerk, man, man torso, bent arrow,

cross-functional flowchart template, flowchart, example business process flow Cross-Functional Flowcharts

cross-functional flowchart template, flowchart, example business process flow
The Cross-Functional Flowcharts solution extends ConceptDraw DIAGRAM software with cross functional flowchart examples, samples, and libraries of cross functional flow chart vector design elements and CH-1 symbols for easy drawing professional-looking and illustrative Cross Functional Flowchart, Cross Functional Diagram, CH-1 Diagram, Process Flowchart, Deployment Flowchart, Opportunity Flowchart, Swimlane Process Mapping Diagram, or Visio Cross Functional Flowchart for planning and further analyzing, optimizing and improvement processes. The use of included pre-made cross functional flowchart template, opportunity flowchart template, and swimlane process map template, greatly easier designing your Cross-functional flowcharts.

State Diagram Example — Online Store

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML State Mashine Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the work of the online store and can be used for the understanding of the online shopping processes, for projection and creating of the online store.

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw DIAGRAM software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

accounting flowchart, accounting cycle Accounting Flowcharts

accounting flowchart, accounting cycle
Accounting Flowcharts solution extends ConceptDraw DIAGRAM software with templates, samples and library of vector stencils for drawing the accounting flow charts.

Sales Process Flowchart Symbols

The most easier way of creating the visually engaging and informative Sales Process Flowchart is to create the new ConceptDraw document and to use the predesigned vector symbols offered in 6 libraries of the Sales Flowchart Solution. There are more than six types of sales process flow diagrams, ConceptDraw DIAGRAM software is flowchart maker which include six collections of extended flowchart symbols for effective diagramming. There are main collections of color coded flowchart symbols: Sales Department, Sales Steps, Sales Workflow, Sales Symbols and special set of Sales Arrows and Sales Flowchart.

process flow diagram, process flow chart Process Flowcharts

process flow diagram, process flow chart
This solution extends ConceptDraw DIAGRAM software with templates, samples, and library of vector shapes for drawing the Process Flowcharts.

Flow chart Example
Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw DIAGRAM ector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw DIAGRAM , you may open, edit and save files in Visio format.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology