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"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions

systems engineering, sysml SYSML

systems engineering, sysml
The SysML solution helps to present diagrams using Systems Modeling Language; a perfect tool for system engineering.

UML Business Process

UML diagrams of business processes. The Rapid UML solution provides diagram examples, templates and vector stencils libraries for quick and easy drawing all types of UML 2.x and 1.x diagrams: UML activity diagrams, UML communication (collaboration) diagrams, UML component diagrams, UML composite structure diagrams, UML deployment diagrams, UML interaction overview diagrams, UML object diagrams, UML package diagrams, UML sequence diagrams, UML state machine diagrams, UML timing diagrams, UML use case diagrams.

Diagramming Software for Design UML Activity Diagrams

Activity diagram describes the business and operational step-by-step workflows of components in a system. An activity diagram shows the overall flow of control.

Process Flowchart

Process Flowchart
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw DIAGRAM is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw DIAGRAM. Business process mapping software with Flowchart Maker ConceptDraw DIAGRAM includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw DIAGRAM software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

UML Activity Diagram

UML Activity Diagram is a type of UML diagrams, which illustrates the business and operational step-by-step workflows of components within a system and shows the overall flow of control. UML Activity Diagram is constructed from a limited number of shapes, connected each other with arrows. The most important shape types are rounded rectangles, diamonds, bars, black circle, encircled black circle. The arrows represent the order in which activities happen and run from the start towards the end. ConceptDraw DIAGRAM software enhanced with Rapid UML solution is ideal for software designers and software developers who need to draw the UML Activity Diagrams and other types of UML diagrams. It is convenient to use the appropriate stencils of UML notation from the UML Activity library included to the Rapid UML solution of ConceptDraw Solution Park and containing a lot of specific vector UML objects. Use them to design your own UML Activity Diagrams, make them colorful and attractive with style tools of ConceptDraw DIAGRAM software.

UML Diagram

The accepted open standard that is used in software engineering and system design, when modeling object-oriented systems and business processes is known as Unified Modeling Language (UML). UML was created for definition, visualization, design and documentation software systems. It isn't a programming language, but on the base of UML model can be generated code. UML uses generic set of graphic notations for creation an abstract model of the system called UML-model. The UML notation lets visually represent requirements, subsystems, structural and behavioral patterns, logical and physical elements, etc. UML defines 13 types of diagrams: Class (Package), Use Case, Sequence, Object, Collaboration, Component, Timing, Interaction Overview, State Machine, Composite Structure, Activity, and Deployment. All these types of UML Diagrams can be fast and easy created with powerful ConceptDraw DIAGRAM software extended with special Rapid UML solution from Software Development area of ConceptDraw Solution Park.

Data Modeling Diagram

The vector stencils library Activity diagrams from the solution Rapid UML contains specific data modeling symbols for ConceptDraw DIAGRAM diagramming and vector drawing software. The Rapid UML solution is contained in the Software Development area of ConceptDraw Solution Park.

UML Diagram Types List

Two types of diagrams are used in UML: Structure Diagrams and Behavior Diagrams. Behavior Diagrams represent the processes proceeding in a modeled environment. Structure Diagrams represent the elements that compose the system.

UML Activity Diagram. Design Elements

UML Activity Diagram illustrate the business and operational step-by-step workflow of components in a system and shows the overall flow of control.