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"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR services diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR services diagram
IVR services diagram, office, mobile operator, menu block, button, interactive payment, interactive cell phone, data transfer, cell phone, caller, Interactive Voice Mail,
Used Solutions
The vector stencils library "Transport map" contains 96 pictograms for drawing transport maps.
Use it in your spatial infographics for visual representation of transport schemes and plans as metro maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Spatial Infographics solution from the area "What is Infographics" of ConceptDraw Solution Park.
Train Railway
Train Railway, train railway,
Bus Stop
Bus Stop, bus stop,
Tramlink
Tramlink, tramlink,
Marina/Ferry Dock
Marina/Ferry Dock, marina dock, ferry dock,
Information Center
Information Center, information center,
Information Center
Information Center, information center,
Airport
Airport, airport,
Airport
Airport, airport,
Underground/Subway/Metro
Underground/Subway/Metro, underground, subway, metro, tube,
Underground/Subway/Metro
Underground/Subway/Metro, underground, subway, metro, tube,
National Rail Train Station
National Rail Train Station, National Rail Train Station,
Taxi
Taxi, taxi,
Taxi
Taxi, taxi,
Parking
Parking, parking,
Parking
Parking, parking,
Parking
Parking, parking, car parking,
Parking
Parking, parking, car parking,
Bicycle Parking
Bicycle Parking, bicycle parking,
Bicycle Parking
Bicycle Parking, bicycle parking,
Fuel/Gas/Petrol
Fuel/Gas/Petrol, fuel, gas, petrol,
Fuel/Gas/Petrol
Fuel/Gas/Petrol, fuel, gas, petrol,
Police
Police, police,
Police
Police, police,
Hospital
Hospital, hospital,
Hospital
Hospital, hospital,
Wheelchair Access
Wheelchair Access, wheelchair access,
Wheelchair Access
Wheelchair Access, wheelchair access,
First Aid
First Aid, first aid,
First Aid
First Aid, first aid,
Telephone
Telephone, telephone,
Telephone
Telephone, telephone,
Post Office
Post Office, post office,
Post Office
Post Office, post office,
Landmarks and Museums
Landmarks and Museums, landmarks, museums,
Landmarks and Museums
Landmarks and Museums, landmarks, museums,
University
University, university,
University
University, university,
Shopping/Supermarket
Shopping/Supermarket, shopping, supermarket,
Shopping/Supermarket
Shopping/Supermarket, shopping, supermarket,
Cafe
Cafe, cafe,
Cafe
Cafe, cafe,
Food and Drinks
Food and Drinks, food, drinks,
Food and Drinks
Food and Drinks, food, drinks,
Man
Man, man,
Woman
Woman, woman,
Restrooms/Toilets
Restrooms/Toilets, restrooms, toilets,
Restrooms/Toilets
Restrooms/Toilets, restrooms, toilets,
Park
Park, park,
Park
Park, park,
Zoo
Zoo, zoo,
Zoo
Zoo, zoo,
Hotel
Hotel, hotel,
Hotel
Hotel, hotel,
Camping
Camping, camping,
Camping
Camping, camping,
City
City, city,
Skyscraper
Skyscraper, skyscraper,
Building
Building, building,
Ocean
Ocean, ocean, sea,
Straight River
Straight River, river,
Flexible River
Flexible River, river,
Bridge
Bridge, bridge,
North Arrow
North Arrow, North arrow,
Viewpoint
Viewpoint, viewpoint,
Scale
Scale,
Road line
Road line, road,
Road rounded line
Road rounded line, road,
Road corner
Road corner, road,
Road curve 1
Road curve 1, road,
Road curve 2
Road curve 2, road,
Crossroads
Crossroads, crossroads,
Roundabout
Roundabout, roundabout,
Cloverleaf interchange
Cloverleaf interchange, cloverleaf interchange,
Roadway break
Roadway break, roadway break,
Railway line
Railway line, railway,
Railway curve
Railway curve, railway,
Railway fork
Railway fork, railway,
Standard line with standard station - basic road
Standard line with standard station - basic road, line, station, road,
Thick line with standard station - basic road
Thick line with standard station - basic road, line, station, road,
Standard line with rectangular station - basic road
Standard line with rectangular station - basic road, line, station, road,
Thick line with rectangular station - basic road
Thick line with rectangular station - basic road, line, station, road,
Standard line with standard station - double road
Standard line with standard station - double road, line, station, road,
Thick line with standard station - double road
Thick line with standard station - double road, line, station, road,
Standard line with rectangular station - double road
Standard line with rectangular station - double road, line, station, road,
Thick line with rectangular station - double road
Thick line with rectangular station - double road, line, station, road,
Standard line with standard station - dotted road
Standard line with standard station - dotted road, line, station, road,
Thick line with standard station - dotted road
Thick line with standard station - dotted road, line, station, road,
Standard line with rectangular station - dotted road
Standard line with rectangular station - dotted road, line, station, road,
Thick line with rectangular station - dotted road
Thick line with rectangular station - dotted road, line, station, road,
Interchange Station Vertical
Interchange Station Vertical, interchange station,
Interchange Station Horizontal
Interchange Station Horizontal, interchange station,
Transfer Station 1
Transfer Station 1, transfer station,
Transfer Station 2
Transfer Station 2, transfer station,
Transfer Station 3
Transfer Station 3, transfer station,
Line Notation
Line Notation, line,
Street direction
Street direction, street, direction,
Used Solutions