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This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
Used Solutions

Emergency Plan

Emergency Plan
The Fire Emergency Plan illustrates the scheme of the building and location of the main and fire exits for a safe evacuation, and clearly defines directions to them on the plan. Fire Emergency Plans are constructed on the case of unexpected or emergency situations, fires, hazardous leaks, natural disasters, and other sudden events. They must to be obligatorily on the plain sight at every building and on each floor, at living houses and apartments, schools and universities, medical centers, clinics and hospitals, office buildings, banks, cafes, restaurants, and also at all other public buildings and institutions. The Evacuation plans and Emergency Plans preliminary designed in ConceptDraw PRO software help employees and family members when some emergency events happen and let avoid the accidents and sad consequences, prevent injuries and fatalities, allow reduce damages and speed the work resumption. Start drawing emergency blueprint from floor bounds, then add the inner walls and doors, and finally use bright arrows to visually show evacuation directions to fire exits. ConceptDraw is a serious alternative to Visio. It's a desktop based solution aimed at professional designers working in CAD environments. It is also a good option for those who work between Mac and PC because one license is valid for both.
How to Draw a Floor Plan
How to Draw a Floor Plan
The 3D vertical bar graph sample shows the Iran internet users per 100 person from 2000 to 2011. It was designed on the base of the Commons Wikimedia file: Iran internet users per 100 person.png.
[commons.wikimedia.org/ wiki/ File:Iran_ internet_ users_ per_ 100_ person.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
The data source is World Bank: [data.worldbank.org/ country/ iran-islamic-republic]
"In 1993 Iran became the second country in the Middle East to be connected to the Internet, and since then the government has made significant efforts to improve the nation's ICT infrastructure. Iran's national Internet connectivity infrastructure is based on two major networks: the public switched telephone network (PSTN) and the public data network. The PSTN provides a connection for end-users to Internet service providers (ISPs) over mostly digital lines and supports modem-based connections. The Data Communication Company of Iran (DCI), a subsidiary of TCI, operates the public data network." [Internet in Iran. Wikipedia]
The 3D column chart example "Iran internet users per 100 person" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Bar Graphs solution from the Graphs and Charts area of ConceptDraw Solution Park.
3D Column chart
3D Column chart, three-dimensional bar graph, 3d bar chart,
Used Solutions

Business Productivity - Marketing

Porter's-Five-Forces.png
Mind Map is effective tool for depiction the main idea and related concepts, and representation a thought process. Mind Maps have essential value in marketing field, advertising and sales. They help successfully accomplish marketing goals and easy get marketing answers, to achieve a sustainable competitive advantages and increasing sales. Mind Maps help in new product development, they allow to generate and structure ideas about its properties and features, to define the target customers, brainstorm the key words and phrases for advertising and sales materials. ConceptDraw MINDMAP is a perfect marketing diagramming and marketing strategy tool that help accomplish marketing goals, represent marketing information and easy design Marketing Mind Maps and Marketing Diagrams (Marketing Step Chart, Marketing Mix Diagram, Market Environment Analysis Charts, Sales Pyramids, Target and Marketing Scope Diagrams, Feature Comparison Chart, Product Position Map, Products Comparison Chart, Timeline, SWOT, Boston Growth Matrix, Ansoff Product-Market Growth Matrix) for further using in visual documents and presentations.

Pyramid Diagram

Pyramid Diagrams. Knowledge Pyramid. Triangle diagram
Triangle diagram example of DIKW pyramid has 4 levels: data, information, knowledge and wisdom.

Cisco Icons

Cisco Icons
ConceptDraw PRO diagramming and vector drawing software offers the Cisco Network Diagrams Solution from the Computer and Networks Area which contains the extensive drawing tools, templates and samples, and large number of libraries with variety of predesigned vector cisco icons.

sales process map, sales process flowchart, sales steps, sales process management Sales Flowcharts

sales process map, sales process flowchart, sales steps, sales process management
The Sales Flowcharts solution lets you create and display sales process maps, sales process workflows, sales steps, the sales process, and anything else involving sales process management.

Cisco Multimedia, Voice, Phone. Cisco icons, shapes, stencils and symbols

Cisco Network Diagram. Design Elements - Cisco Multimedia, Voice, Phone (Win Mac)
The ConceptDraw vector stencils library Cisco Multimedia, Voice, Phone contains equipment symbols for drawing the computer network diagrams.

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)