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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

Model Based Systems Engineering

Model Based Systems Engineering
ConceptDraw PRO is a professional diagramming and vector drawing software. Now, enhanced with SysML Solution from the Software Development Area of ConceptDraw Solution Park, ConceptDraw PRO became an ideal software for model based systems engineering (MBSE).

Block Diagram Creator

Block Diagram Creator
A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Business Models

Business Models
You need develop a business model? It’s very easy! All what you need is a powerful Business Process Diagram software. Never before creation of Business Models wasn’t so easy as now with Business Process Diagram Solution for ConceptDraw Solution Park.

The Best Business Process Modeling Software

Business Process Modeling Software
ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company. ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using Diagramming Software for designing own Business Process Diagrams.

Types of Flowcharts

Types of Flowcharts
A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same.
How to Simplify Flow Charting
How to Simplify Flow Charting

Business Process Modeling Software for Mac

Choreography model diagram BPMN 2.0 - Purchasing process choreography diagram
ConceptDraw PRO - business process modeling software for mac offers the Business Process Diagram Solution with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 1.2 and BPMN 2.0 standards that allows to create of both simple and complex (nested) models of processes.

Business Process Modeling Resume

Internal (private) business process model diagram BPMN 2.0 - Booking
ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.

Business Process Modeling

Choreography model diagram BPMN 2.0 - Logistics
ConceptDraw RapidDraw PRO helps create visually document and communicate Business Process (BPMN 2.0) information.

Business Process Modeling Notation Template

Collaborative (public) B2B process diagram BPMN 2.0 - Cab booking process
Create business process diagrams (BPMN 2.0.) with ConceptDraw using professional looking templates and business process improvement tools.

Types of Flowchart - Overview

Process flowchart sample - Human resource management process
When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software.
How to Simplify Flow Charting
How to Simplify Flow Charting

Business Process Management

Internal (private) business process diagram BPMN 2.0 - Trouble ticket system
ConceptDraw RapidDraw technology is a simple point-and-click design that helps create professional, presentation-ready business process diagrams quickly and efficiently.