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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,
Used Solutions

Microreports, calendars, project management, project, project to-do lists, project checklists, solution park PM Personal Time Management

Microreports, calendars, project management, project, project to-do lists, project checklists, solution park
PM Personal Time Management solution extends the ConceptDraw Solution Park and all ConceptDraw Office suite products providing every project participant with tools and features allowing tracking timeframe, workspace and role in a project with the aid of Microreports, calendars, and project To-Do lists. PM Personal Time Management solution makes the collaborative work easier and improves personal performance, now each project participant stays informed about the task lists, calendars and future tasks for itself and its colleagues. Be effective in project management and personal time management, generate easily your personal To-Do lists, personal calendars, personal assignment lists, project checklists, and communicate with your colleagues using e-mail and sending project Microreports via e-mail with one click.

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters. PM Agile

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters.
PM Agile solution provides powerful tools for project management, project planning and software development, ensuring support of Agile methods, assisting in holding the Scrum-meetings, collaborative planning sprints, maintaining backlog, calculating and reporting the velocity of the team. Intended for the companies using Agile methodology, specifically Scrum, Product Owners, Scrum Masters, software developers, and management specialists, this solution includes examples demonstrating the main principles of Agile methodology and Scrum, and numerous templates specially developed in ConceptDraw DIAGRAM and ConceptDraw MINDMAP applications. All Agile meetings and documents are powered by the mission of adapted Mind Map templates, tuned for collaborative work of development team. The key diagrams for visualization are made in ConceptDraw DIAGRAM.

project, planning, mind mapping, project plan, project management tool PM Easy

project, planning, mind mapping, project plan, project management tool
PM Easy solution extends the ConceptDraw PROJECT functionality with an ability to support neutral methodology of project management and to quickly start a project by listing the task relationships and dependencies, that makes the iterative planning much easier. The project management tool and available visual tools, such as mind mapping, increase the effectiveness of tracking and analysis your project tasks. PM Easy solution from ConceptDraw Solution Park is mainly targeted at project managers in small or medium-sized companies, allowing them to make the project plan and execute projects using mind mapping technique, to implement planning using mind mapping, and to track tasks using ConceptDraw PROJECT application.

Cross-Functional Flowchart

Cross-Functional Flowchart. flowchart maker
Use of Cross-Functional Flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different responsible people, teams and departments. Use the best flowchart maker ConceptDraw PRO with a range of standardized cross-functional flowchart symbols to create the Cross-Functional Flowcharts simply and to visualize the relationship between a business process and the functional units responsible for that process. To draw the most quickly Cross-Functional Flowcharts, Cross Functional Process Maps, or Cross Functional Process Flow Diagrams, start with a Cross-functional flowchart samples and templates from ConceptDraw Solution Park. The ConceptDraw Arrows10 and RapidDraw technologies will be also useful for you in drawing. ConceptDraw PRO supports designing both types - horizontal and vertical Cross-functional flowcharts. A vertical layout makes the accents mainly on the functional units while a horizontal layout - on the process. If you need a Visio alternative in Mac OS X, try ConceptDraw PRO. Its interface is very intuitive and it’s actually much easier to use than Visio, yet somehow it’s just as powerful if not more so. ConceptDraw PRO performs professional quality work and seamless Visio interaction.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

project, management, meeting PM Meetings

project, management, meeting
PM Meetings solution extends ConceptDraw MINDMAP software with special tools, features, and templates, making the preparation for meetings of different orientation a quick and simple task, and allowing the project managers, team leaders, management specialists, and meeting organizers the capability to prepare easily and quickly for regular project meetings using solution's templates, to brainstorm ideas, to record brainstorming results, to keep the meetings on track, and to share meeting results immediately and without efforts. The meetings become more efficient because of the ability to easily record results, the collaborative team decisions are captured as a part of the meeting process, the meeting notes are easily distributed at a meeting’s conclusion to all participants and stakeholders.

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

timeline diagram, timeline template Timeline Diagrams

timeline diagram, timeline template
Timeline Diagrams solution extends ConceptDraw PRO diagramming software with samples, templates and libraries of specially developed smart vector design elements of timeline bars, time intervals, milestones, events, today marker, legend, and many other elements with custom properties, helpful for professional drawing clear and intuitive Timeline Diagrams. Use it to design simple Timeline Diagrams and designate only the main project stages, or highly detailed Timeline Diagrams depicting all project tasks, subtasks, milestones, deadlines, responsible persons and other description information, ideal for applying in presentations, reports, education materials, and other documentation.

Business, project, organize, project dashboard, project team, solution park Crystal Mapping

Business, project, organize, project dashboard, project team, solution park
With Crystal Mapping all goals and relevant information can be observed in one radiant dashboard.

aerospace symbols, transport symbols Aerospace and Transport

aerospace symbols, transport symbols
This solution extends ConceptDraw PRO software with templates, samples and library of vector clipart for drawing the Aerospace and Transport Illustrations. It contains clipart of aerospace objects and transportation vehicles, office buildings and anci

quality management mind map, quality management mindmap Quality Mind Map

quality management mind map, quality management mindmap
This solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved).

marketing, process, chart, Marketing Charts, Marketing Diagrams, solution park Marketing

marketing, process, chart, Marketing Charts, Marketing Diagrams, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Marketing Diagrams and Mind Maps (brainstorming, preparing and holding meetings and presentations, sales calls).
▸ ConceptDraw Solution Park ▸ Rapid UML ▸
▸ ConceptDraw Solution Park ▸ Concept Maps ▸
▸ ConceptDraw Solution Park ▸ Block Diagrams ▸
▸ ConceptDraw Solution Park ▸ Venn Diagrams ▸
▸ ConceptDraw Solution Park ▸ Flowcharts ▸
▸ ConceptDraw Solution Park ▸ Bubble Diagrams ▸
▸ ConceptDraw Solution Park ▸ Circle-Spoke Diagrams ▸
▸ ConceptDraw Solution Park ▸ Circular Arrows Diagrams ▸