How to Create an Interactive Voice Response (IVR) Diagram

Interactive voice response (IVR), is a technology that allows a computer to detect voice and keypad inputs. The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone-multi-frequency (DTMF) signals. Interactive Voice Response (IVR) System enables a computer to automatically process voice and touch phone signals. IVR systems allow users to interact through a computer with various service systems, available by telephone. The objective of the IVR system is to reduce customer service costs by delivering self-service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. IVR diagrams show the logical and physical structure of Interactive voice response systems. ConceptDraw DIAGRAM allows you to make IVR Diagrams quickly and easily using the Interactive Voice Response Diagrams solution. There are 2 stencil libraries containing 68 vector icons and objects along with 19 examples of Interactive Voice Response scheme and flowcharts.

1. Run ConceptDraw DIAGRAM.
2. Reveal the Interactive Voice Response Diagrams in the Solutions panel. Open corresponding libraries.
3. Add objects to your diagram by dragging them from a library to the document page.

4. Organize objects using the Arrange&Size side panel along with Snap&Glue tools.

5. Add a text to the diagram. Just select the proper object and start typing. Format your text using the text formatting options.

6. Use the Smart Connector tool to connect objects on your drawing. Just drag the connector from one connection point to another. You can customize connector's appearance using the Format Panel.

7. If you need to protect some objects or entire diagram from further editing, use the Advanced section of the Info side panel.

Result: ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity.