A framework for understanding and improving interactions - Ring chart

This ring chart example was created on the base of the figure illustrating the article "A framework for understanding and improving interactions" from the Australian government website DesignGov. "What do these findings mean for understanding the interactions between business and government and how they might be dramatically improved? The framework described below draws on the needs, insights and findings of the project to identify where initiatives are most likely to lead to better experiences. ... The integrated framework (depicted in Figure ...) starts from the needs and builds on insights to potential solutions at systemic, agency and individual levels. It consists of five facets of the range of interactions, with each facet being supported by the previous one, and supporting the next in turn. ... Framework for understanding and improving interactions, displaying how each of the facets support each other... The five facets impacting interaction are: (1) Context – Understand me and my context. Knowing who the parties are, what they want, what they do and how these things might be changing. Once this context is understood it allows both parties to better communicate with one another. (2) Finding answers – Help me find out what I need to know. Having the right information in a form that each party can easily use to determine what is relevant to them. Having strong communication will facilitate better engagement. (3) Engage – Before making decisions, recognise my experience, my skills and my needs. Consulting and engaging well enough to understand the experiences, expertise and capability, drivers, motivations and needs of the relevant parties so as to ensure effective decision-making. Good decision-making will help to avoid potential problems arising. (4) Problem solving – Work with me to unravel problems. Understanding problems and issues and if (or how) we contribute to them, and having mechanisms by which to transparently resolve the problems. Effective problem solving capabilities lead to better outcomes and a better service experience. (5) Respect – Treat me with respect and consideration. Having a strong and adaptable service culture, and listening and responding with respect. This in turn assists in better understanding the parties and their context." [design.gov.au/doing/projects/business-and-government-interactions-project/lost-in-translation-shared-striving-and-mutual-misunderstanding-in-business-and-government-interactions-findings-report-august-2013/] The ring chart example "A framework for understanding and improving interactions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Target and Circular Diagrams solution from the Marketing area of ConceptDraw Solution Park. www.conceptdraw.com/solution-park/marketing-target-and-circular-diagrams